Josue Morales Santaliz
Hazleton,PA
Summary
Detail-oriented Warehouse Administrator and Forklift Operator with proven ability to streamline processes and enhance inventory management. Skilled in problem-solving and team training, ensuring high safety and operational standards.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Warehouse Administrator and Forklift Operator
CODA Cambridge Resources
Glendale Heights, IL
08.2023 - 01.2026
- Managed inventory control processes to optimize stock levels and reduce discrepancies.
- Coordinated inbound and outbound shipments, ensuring timely delivery of materials.
- Implemented tracking systems to enhance accuracy in order fulfillment and inventory management.
- Streamlined warehouse operations by reorganizing storage layouts for improved accessibility.
- Trained new staff on standard operating procedures and safety protocols to ensure compliance.
- Supervised a team of warehouse associates, delegating tasks effectively to ensure smooth daily operations.
- Streamlined shipping procedures, reducing errors and decreasing lead times for customers'' orders.
- Collaborated with other departments to address any logistical concerns or challenges promptly.
- Reduced order processing time by coordinating with cross-functional teams and optimizing workflow procedures.
- Cleaned and maintained warehouse in compliance with OSHA safety standards.
- Received cargo by lifting and moving it using hand trucks and pallet jacks.
- Performed daily maintenance tasks on stand-up forklifts to ensure optimal functionality, prolonging equipment lifespan.
- Increased warehouse efficiency by operating stand-up forklifts to manage inventory and load/unload products.
- Expedited shipment preparation process by skillfully stacking pallets in an organized manner, ensuring stability during transit.
- Supported warehouse team members in completing tasks outside of forklift operations, as needed, to maintain overall workflow.
- Contributed to timely order fulfillment through efficient organization and staging of products, ready for shipping.
Customer Service Representative
Alorica
Lombard, IL
06.2020 - 07.2023
- Resolved customer inquiries efficiently through multiple communication channels.
- Trained new team members on company policies and customer service protocols.
- Managed escalated issues to ensure customer satisfaction and retention.
- Developed process improvements that enhanced workflow efficiency within the team.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Education
No Degree - Word, Excel, Power Point, Publisher
College of DuPage
Glen Ellyn, IL08-2021
GED -
College of DuPage
Glen Ellyn, IL06-2020
Skills
- Order picking
- Shipping and receiving
- Dispatch coordination
- Warehouse operations
- Transportation scheduling
- Warehouse management systems
- Freight documentation
- Stock rotation
- Order packing
- Barcode scanning
- Problem-solving
- Verbal and written communication
- Team building and leadership
- Order picking and processing
- Inventory and stocking
- Employee safety
- Forklift operations
- Billing and invoicing
- Documentation
- Warehouse logistics
Certification
- [Area of certification], [Company Name] - [Timeframe]
- [Area of certification] Training - [Timeframe]
- Licensed [Job Title] - [Timeframe]
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Warehouse Administrator and Forklift Operator
CODA Cambridge Resources
08.2023 - 01.2026
Customer Service Representative
Alorica
06.2020 - 07.2023
No Degree - Word, Excel, Power Point, Publisher
College of DuPage
GED -
College of DuPage