Josue M. Ortiz

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• TODD FILIPKOWSKITODD FILIPKOWSKI

  <ul> <li>Responsible for processing incoming payments, ensuring accuracy, and maintaining confidentiality of current and past federal income tax returns to the IRS in a timely manner.</li> <li>Preparing work for digitization by extracting payments and documents from U.S citizens.</li> <li>Inputting and validating data into the system while following standard operating procedures and customer specific instructions for processing</li> <li>Operating high-volume document scanning machines while validating quality of scanned images</li> <li>Validating and reconciling electronic records to paper documentation</li> <li>Ensuring that all customer and bank guidelines are followed as related to operations, internal audit and security and general policies</li> </ul> at J.P. Morgan Chase Bank Lockbox<ul> <li>Responsible for processing incoming payments, ensuring accuracy, and maintaining confidentiality of current and past federal income tax returns to the IRS in a timely manner.</li> <li>Preparing work for digitization by extracting payments and documents from U.S citizens.</li> <li>Inputting and validating data into the system while following standard operating procedures and customer specific instructions for processing</li> <li>Operating high-volume document scanning machines while validating quality of scanned images</li> <li>Validating and reconciling electronic records to paper documentation</li> <li>Ensuring that all customer and bank guidelines are followed as related to operations, internal audit and security and general policies</li> </ul> at J.P. Morgan Chase Bank Lockbox

• Niesha VinesNiesha Vines

  <ul> <li>Analyzed results for accuracy, completeness, and compliance for batch releases.</li> <li>Contributed to laboratory investigations of events and OOS results</li> <li>Executed comprehensive testing for a variety of product types</li> <li>Updated various project-related documents including SOPs and technical reports</li> <li>Managed activity prioritization and ensured timely completion of continuous improvement projects.</li> <li>Led daily staff meetings focusing on performance metrics and goals</li> <li>Engaged in various technical training sessions to enhance the skillset.</li> <li>Trained team members on laboratory techniques and assays</li> <li>Organized work responsibilities through coordinated efforts in team meetings</li> </ul> at Pfizer Pharmaceutical<ul> <li>Analyzed results for accuracy, completeness, and compliance for batch releases.</li> <li>Contributed to laboratory investigations of events and OOS results</li> <li>Executed comprehensive testing for a variety of product types</li> <li>Updated various project-related documents including SOPs and technical reports</li> <li>Managed activity prioritization and ensured timely completion of continuous improvement projects.</li> <li>Led daily staff meetings focusing on performance metrics and goals</li> <li>Engaged in various technical training sessions to enhance the skillset.</li> <li>Trained team members on laboratory techniques and assays</li> <li>Organized work responsibilities through coordinated efforts in team meetings</li> </ul> at Pfizer Pharmaceutical

• Gayatri PawarGayatri Pawar

  Led cross-functional teams to manage daily spare order processing, ensuring seamless coordination between service, stores, and finance teams. Maintained high order accuracy and reduced communication gaps across departments.Trained over 100+ service engineers on CRM workflows, POD updates, and return processes during HO commercial trainings. Improved field team compliance and reduced repeat errors by over 20%.Owned end-to-end order lifecycle, including documentation, dispatches, POD tracking, and MIS reporting with minimal supervision. Enabled faster turnaround and higher accuracy in daily operations.Acted as a central escalation point between field engineers, HO departments, and senior managers to resolve system and order-related issues. Reduced escalations by ensuring proactive resolution within SLA timelines.Managed return spare process and validations, driving a 25% reduction in turnaround time and improving system accuracy. Ensured proper coordination with service and stores for smooth transaction closures.Initiated Kaizen process improvements for workflow automation, documentation, and order validation. Reduced manual work by 30% and helped in faster issue identification.Collaborated with IT team to test and implement new CRM workflows and resolve service module-related bugs. Ensured seamless migration and better user experience for the service team.Created and presented MIS reports for weekly DRM meetings and management reviews. Supported data-driven decisions and provided insights on pending and completed orders.Monitored pending orders and stock validations daily across CFA locations. Achieved 15% reduction in follow-up delays by implementing checklist-based follow-ups.Handled distributor and spot-visit orders, ensuring compliance with internal policies and faster processing. Reduced lead time by 20% with improved documentation and follow-ups.Supervised stock accuracy across locations and led reconciliation activities with store teams. Brought down discrepancies by 15% through structured checking and documentation.Prepared CRM master data and validated engineer records for smooth CRM transition. Increased CRM accuracy by 25% before new system rollout.Managed price lists and quotations, communicating with teams to ensure correct rates and GST compliance. Prevented billing errors and improved customer satisfaction on pricing clarity.Maintained GEM and E-Invoice portal compliance, uploading documents accurately to meet government requirements. Ensured zero rejection in audits and smoother order execution for public sector clients.Followed up on loan spare recoveries, ensuring 95% payment recovery by accurate tracking and coordination with accounts. Reduced pending dues and ensured clean financial closure of orders. at Transasia Bio-Medicals LtdLed cross-functional teams to manage daily spare order processing, ensuring seamless coordination between service, stores, and finance teams. Maintained high order accuracy and reduced communication gaps across departments.Trained over 100+ service engineers on CRM workflows, POD updates, and return processes during HO commercial trainings. Improved field team compliance and reduced repeat errors by over 20%.Owned end-to-end order lifecycle, including documentation, dispatches, POD tracking, and MIS reporting with minimal supervision. Enabled faster turnaround and higher accuracy in daily operations.Acted as a central escalation point between field engineers, HO departments, and senior managers to resolve system and order-related issues. Reduced escalations by ensuring proactive resolution within SLA timelines.Managed return spare process and validations, driving a 25% reduction in turnaround time and improving system accuracy. Ensured proper coordination with service and stores for smooth transaction closures.Initiated Kaizen process improvements for workflow automation, documentation, and order validation. Reduced manual work by 30% and helped in faster issue identification.Collaborated with IT team to test and implement new CRM workflows and resolve service module-related bugs. Ensured seamless migration and better user experience for the service team.Created and presented MIS reports for weekly DRM meetings and management reviews. Supported data-driven decisions and provided insights on pending and completed orders.Monitored pending orders and stock validations daily across CFA locations. Achieved 15% reduction in follow-up delays by implementing checklist-based follow-ups.Handled distributor and spot-visit orders, ensuring compliance with internal policies and faster processing. Reduced lead time by 20% with improved documentation and follow-ups.Supervised stock accuracy across locations and led reconciliation activities with store teams. Brought down discrepancies by 15% through structured checking and documentation.Prepared CRM master data and validated engineer records for smooth CRM transition. Increased CRM accuracy by 25% before new system rollout.Managed price lists and quotations, communicating with teams to ensure correct rates and GST compliance. Prevented billing errors and improved customer satisfaction on pricing clarity.Maintained GEM and E-Invoice portal compliance, uploading documents accurately to meet government requirements. Ensured zero rejection in audits and smoother order execution for public sector clients.Followed up on loan spare recoveries, ensuring 95% payment recovery by accurate tracking and coordination with accounts. Reduced pending dues and ensured clean financial closure of orders. at Transasia Bio-Medicals Ltd

• THOMAS QUALLSTHOMAS QUALLS

  <ul> <li>Tack-welded, clamped, and bolted parts to achieve desired specifications for slingshots and Rangers.</li> <li>Analyzed parts for defects and made necessary repairs before sending parts to be inspected.</li> <li>Trainer for welding processes for engine manufacturing.</li> <li>Applied shielded metal arc welding techniques with electrodes in flat, horizontal vertical positions as well as overhead applications.</li> <li>Performed preventative maintenance on welding tools and equipment.</li> <li>Inspected incoming raw materials for non-conforming items and notified suppliers of any discrepancies.</li> <li>Verified proper labeling, packaging, shipping and receiving documentation prior to releasing products from the facility.</li> <li>Replaced defective components or parts as needed.</li> <li>Reviewed technical manuals and other documents related to product operation and maintenance requirements.</li> <li>Tested assembled items with appropriate equipment to ensure proper functioning.</li> <li>Operated a variety of hand tools including drills, saws, grinders, and riveters.</li> <li>Inspected welds for accuracy, strength, and adherence to safety standards.</li> <li>Dismantled defective assemblies using hand tools, power tools, hoists, cranes.</li> <li>Utilized thermal cutting tools including oxy-acetylene torches to cut metal components prior to welding repairs.</li> </ul> at Polaris<ul> <li>Tack-welded, clamped, and bolted parts to achieve desired specifications for slingshots and Rangers.</li> <li>Analyzed parts for defects and made necessary repairs before sending parts to be inspected.</li> <li>Trainer for welding processes for engine manufacturing.</li> <li>Applied shielded metal arc welding techniques with electrodes in flat, horizontal vertical positions as well as overhead applications.</li> <li>Performed preventative maintenance on welding tools and equipment.</li> <li>Inspected incoming raw materials for non-conforming items and notified suppliers of any discrepancies.</li> <li>Verified proper labeling, packaging, shipping and receiving documentation prior to releasing products from the facility.</li> <li>Replaced defective components or parts as needed.</li> <li>Reviewed technical manuals and other documents related to product operation and maintenance requirements.</li> <li>Tested assembled items with appropriate equipment to ensure proper functioning.</li> <li>Operated a variety of hand tools including drills, saws, grinders, and riveters.</li> <li>Inspected welds for accuracy, strength, and adherence to safety standards.</li> <li>Dismantled defective assemblies using hand tools, power tools, hoists, cranes.</li> <li>Utilized thermal cutting tools including oxy-acetylene torches to cut metal components prior to welding repairs.</li> </ul> at Polaris