Josue M. Ortiz

• Recognized by management for providing exceptional customer service.
• Operated a variety of machinery and tools safely and efficiently.
• Completed day-to-day duties accurately and efficiently.
• Updated and maintained databases with current information.
• Collaborated with other volunteers to create a positive work environment.
• Organized and maintained records of volunteer hours and donations.
• Followed directions from supervisors and completed tasks within appropriate timeframe.
• Photograph the original document and submit it through the Mac device, resulting in the digitalization of documents.

• Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
• Updated system with order specifics and customer details, preferences, and billing information.
• Presented existing and prospective customers with valuable service or product information to aid in decision-making.
• Resolved customer complaints promptly and efficiently.
• Resolved complex problems by working with other departments to provide solutions that meet customer needs.
• Answered customer inquiries and provided accurate information regarding products and services.
• Conferred with customers by telephone or in person to provide information about products or services and take orders.
• Maintained detailed records of customer interactions, transactions and comments for future reference.
• Remained calm and professional in stressful circumstances and effectively diffused tense situations.
• Maintained a high level of professionalism when dealing with difficult customers.
• Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
• Used approved scripts to de-escalate angry customers during telephone interactions.

• Wrote and submitted reports on industry trends, prompting managers to develop business plans.
• Prepared reports summarizing project progress and results for management review.
• Maintained accurate records of all activities performed throughout internship period.
• Utilized document management system to organize company files, keeping up-to-date and easily accessible data.
• Managed inventory and supplies to ensure materials were available when needed.
• Completed day-to-day duties accurately and efficiently.
• Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
• Collaborated closely with team members to achieve project objectives and meet deadlines.
• Cleaned and polished tangible objects are displayed in the Bethlehem Steel exhibit, showcasing items from the late 19th century and early 20th century.
• Used a furnace fire to design and forge a tool.
• Compiled data by taking pictures and notes of exhibit displays to be used in a portfolio for the Smithsonian.
• Utilized tools and machinery to extract artifacts from the Bethlehem Steel site to the incomplete National Museum of Industrial History site to preserve Bethlehem Steel's history.
• Assisted with the construction of metal shelving to display replicas of materials that existed in the past for the operations of Bethlehem Steel.

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