Summary
Overview
Work History
Education
Skills
Affiliations
Certification
Languages
Timeline
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Josue Nieves

Josue Nieves

Vernon,CT

Summary

Well-qualified Entrepreneur with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Real Estate Sales Associate

Coldwell Banker Realty
09.2023 - Current
  • Multi-million dollar producing listing agent with a focus on Residential and Commercial properties throughout the entire state of Connecticut.
  • Liaised between buyers and sellers to provide positive experiences for both parties during the home buying/selling process.
  • Worked closely with clients to facilitate appropriate loans, inspections, and credit reports.
  • Generated leads for sales and rental properties through cold calls, interviews, marketing and referrals.
  • Sold high volume of properties in short timeframes to exceed quotas and maximize business revenue.
  • Managed contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations.
  • Advised clients on market conditions and property value for informed decision-making.
  • Collaborated with mortgage companies to accurately determine loan and mortgage options for clients.
  • Performed home evaluations and developed competitive market analysis for individual homes.
  • Developed and implemented marketing strategies to maximize sales and attract new clients.
  • Educated clients looking to sell or buy on current market conditions, legal requirements, pricing, and mortgages.

Senior Business Analyst

United Healthcare
08.2018 - 09.2019
  • Conducted and managed requirements gathering sessions with internal/external clients used to configure a claims processing system.
  • Analyzed root cause issues, problem solved and implemented business intelligence solutions to increase operational efficiency.
  • Supported the configurations team throughout the entire implementation process with reporting, analysis, project management and business presentations to increase production and quality.
  • Developed complex dashboard and reporting tools to track business performance metrics.
  • Resolved complex business problems (technical, product, service, process, operations and organizational) and developed innovative solutions.
  • Collaborated with stakeholders to identify business needs ,data sources, assess risks and effectively deliver solutions.
  • Managed team performance by implementing measurable metrics to track delivery of supporting requirement artifacts and results.

Senior National Quality Manager

United Healthcare
12.2017 - 06.2018
  • Determined quality department standards, practices, and procedures by managing the quality and production of all off-shore vendors located in India Ireland and Atlanta which exceeded 1,000 contract loaders.
  • Worked effectively in a fast-paced environment by facilitating training, mastermind calls involving leadership, clients and stakeholders to achieve tight deadlines and exceed aggressive quality results across the organization.
  • Established and tracked quality department goals and objectives by creating business rules/processes, error remediation plans and suggested improvements to daily functionality in order to increase productivity across multiple platforms.
  • Tracked and reported quality performance issues and resolutions via Project Management to internal and external stakeholders.

Senior Provider Data Analyst - Audit

United Healthcare
08.2015 - 12.2017
  • Audited Commercial, Medicare and Medicaid contracts loaded across several platforms.
  • Identified, analyzed and interpreted trends or patterns in complex data sets and effectively communicated back to Management.
  • Participated in requirements meetings to understand business needs.

Provider Installation Specialist

United Healthcare
09.2012 - 08.2015
  • Responsible for the installation, administration and database loading of assigned provided contracts for Military and Veteran families (TRICARE)
  • Used pertinent data and facts to identify and solve a range of problems within an area of expertise.
  • Tracked and reported discrepancies, trends and issues impacting several platforms across the organization.

Education

Real Estate Sales

Greater Hartford Association of Realtors
Hartford, CT
02.2019

No Degree - Accounting, Business Management

Capital Community College
Hartford, CT

High School Diploma -

Hartford Public High School
Hartford, CT
06.2001

Skills

  • Business Analysis
  • Customer Service
  • Project Management
  • Business Consultant
  • Data Analysis
  • Quality Assurance
  • Customer Needs Assessment
  • Contract Negotiation
  • Business Process Improvement
  • Requirements Gathering
  • CRM Systems
  • Internal Auditing

Affiliations

National Association of Realtors

Certification

  • Licensed Real Estate Sales Associate - 2019 - Current

Languages

Spanish
Native or Bilingual

Timeline

Real Estate Sales Associate

Coldwell Banker Realty
09.2023 - Current

Senior Business Analyst

United Healthcare
08.2018 - 09.2019

Senior National Quality Manager

United Healthcare
12.2017 - 06.2018

Senior Provider Data Analyst - Audit

United Healthcare
08.2015 - 12.2017

Provider Installation Specialist

United Healthcare
09.2012 - 08.2015

Real Estate Sales

Greater Hartford Association of Realtors

No Degree - Accounting, Business Management

Capital Community College

High School Diploma -

Hartford Public High School

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Josue Nieves