Josue Pavon Alberto
Farmingdale,New York
Summary
Senior at Hartwick College, pursuing a Bachelors of Science Degree , with a minor in Digital Marketing. First-generation, highly-motivated student who values Creativity, outside the box thinking leadership, and teamwork. These skills have been demonstrated through academic achievements, In Both involvement in the Alpha Sigma Phi Beta XI Fraternity, served as the Vice President, and multiple internships and work experiences. As well as academics & Sports Programs.
Overview
7
7
years of professional experience
Work History
Patient Accounts Representative
Med-Metrix
12.2023 - Current
- Worked with outside entities to resolve issues with billing, claims, and payments.
- Worked with programs such as UB-04, Microsoft spreadsheet & Medics Premier
- Billing Accounts for increased efficiency in managing patient accounts.
- Providing exceptional customer service, handling sensitive patient situations with professionalism and empathy.
- Explain hospital regulations with regard to methods for payment of accounts and maintains complete working knowledge of insurance regulations and hospital insurance contracts
- Utilized computer programs to create invoices, letters and other documents.
- Collaborated with the medical staff to ensure proper documentation and coding for accurate billing.
- Maintained accurate records of all transactions, ensuring timely payments from patients and insurance providers.
Store Associate
Lidl US
08.2023 - 12.2023
- Maintained clean and safe shopping environment for customers through regular cleaning and monitoring of store conditions.
- Utilized strong multitasking abilities to manage multiple responsibilities simultaneously during busy periods.
- Increased customer satisfaction by providing efficient and friendly service.
- Resolved customer inquiries and issues promptly, demonstrating excellent communication skills.
- Handled cash register operations accurately, balancing drawers by end of each shift.
- Answered questions about store policies and addressed customer concerns.
- Utilized product knowledge to give alternatives when specific items were out of stock, maintaining potential sales.
Landscape & Gardener
Jeremiah Alberto Landscaping & CO
08.2020 - 11.2023
- Maintained cleanliness and safety of job sites by properly disposing of waste and returning tools and equipment to proper storage locations.
- Inspected job sites to identify potential problems & develop strategies for resolving them.
- Enhanced garden aesthetics by implementing creative landscape designs and plant arrangements.
- Kept accurate and up-to-date records of scheduled tasks, tools and material inventory to maintain gardens and track progress.
- Maintained gardening tools and equipment by sharpening and cleaning tools to keep in good working condition.
- Communicated with customers by answering questions and addressing concerns to provide clients with regular updates on garden status.
- Collaborated with clients to develop personalized garden plans, delivering satisfaction through tailored outdoor spaces.
Marketing Internship
Prestige NY
06.2023 - 09.2023
- Engaged with customers to build rapport and loyalty.
- Prepared presentations, marketing materials & educational content.
- brainstormed creative ideas to improve branding & company messages.
- Developed & implemented marketing strategies to drive customer engagement and retention.
- Conducted market research to identify target audiences and optimize marketing efforts.
- Assisted in planning and execution of successful product launch events.
- Tracked campaign performance metrics to identify areas for improvement and adjust strategies.
- Participated in brainstorming sessions, contributing ideas that were incorporated into marketing campaigns.
Life Insurance Agent
Serur Agencies (Global Life)
06.2023 - 08.2023
- Developed comprehensive financial plans for clients, ensuring proper coverage and security for their families.
- Analyzed customers' financial situations to recommend appropriate life insurance policies.
- Expanded referral network through strong relationship-building with industry professionals, leading to increased business opportunities.
- Marketed life insurance products to increase customer bases and revenue.
- Consistently exceeded individual sales targets while contributing to overall team success in meeting company goals.
- Developed and executed effective marketing plans to attract new clients.
Delivery Driver Assistant
France & Son
06.2018 - 08.2022
- Enhanced customer satisfaction with prompt and courteous service during deliveries.
- Greet customers with confidence upon arrival, to satisfy their needs.
- maintained set rules & schedules to meet customers expectations
- Provided exceptional service to customers, answering questions regarding their orders and delivery times.
- Kept warehouse and associated outside areas neat and clean.
- Supported driver in navigating routes, utilizing GPS technology to ensure accuracy and timeliness.
- Identified potential areas for improvement within current processes, sharing feedback with management for consideration.
- Promoted company values through professional interactions with both internal and external clients during deliveries.
- Displayed very good communication and customer service skills.
Cashier & Front-End Desk Manager
Stop & Shop
02.2018 - 06.2020
- Operated cash register for cash, check, and credit card transactions.
- Performed Opening & closing procedures, such as counting cash Registers, Restocking, and cleaning.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
- Supported marketing initiatives by setting up and maintaining promotional displays.
Education
Bachelor of Science - Business Administration And Management
Hartwick College
Oneonta, NY12.2025
High School Diploma -
Farmingdale High School
Farmingdale, NY05.2020
Skills
- Team Collaboration
- Project Management
- Data entry proficiency
- Analytical and Critical Thinking
- Organizational Skills
- Creativity
- Decision-Making
- Presentation Skills
- Digital Design
- Schedule Management
- Client rapport
- Influencing skills
- Graphic Design
- Market Analysis
- Scheduling
Hobbies
- Working out Indoor & outdoor
- Running
- Sports (soccer, Football, Baseball, Basketball)
- Reading
- Writing
- Designing
- Creating content
Languages
Portuguese
Limited Working
Spanish
Native or Bilingual
Timeline
Patient Accounts Representative
Med-Metrix
12.2023 - Current
Store Associate
Lidl US
08.2023 - 12.2023
Marketing Internship
Prestige NY
06.2023 - 09.2023
Life Insurance Agent
Serur Agencies (Global Life)
06.2023 - 08.2023
Landscape & Gardener
Jeremiah Alberto Landscaping & CO
08.2020 - 11.2023
Delivery Driver Assistant
France & Son
06.2018 - 08.2022
Cashier & Front-End Desk Manager
Stop & Shop
02.2018 - 06.2020
Bachelor of Science - Business Administration And Management
Hartwick College
High School Diploma -
Farmingdale High School