Josue Perez
Eagle Pass
Summary
Dynamic and performance-driven business professional with high integrity, strong work ethic and great leadership skills. Meticulous and resourceful Business Manager with proven success leading productive teams, controlling budgets, networking to drive growth initiatives and marketing to maximize brand outreach.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Director of Operations
Chic-Fil-A
Eagle Pass
07.2024 - 06.2025
- Oversaw daily operations ensuring efficiency and quality service.
- Trained and mentored staff to enhance team performance.
- Implemented operational strategies to improve workflow and productivity.
- Managed inventory levels to ensure adequate stock availability.
- Coordinated staff schedules to optimize labor resources effectively.
- Developed training programs for new team members on service standards.
- Enforced health and safety regulations within the workplace environment.
- Collaborated with management to align operational goals with company vision.
- Managed day-to-day operations of a large staff in multiple departments.
- Created policies and procedures for improved workflow processes.
- Resolved customer service issues in a timely manner while maintaining high levels of customer satisfaction.
- Worked with management team to develop operational goals aligned with business strategy.
- Provided leadership and guidance to subordinate managers and supervisors.
- Ensured compliance with applicable laws, regulations, industry standards.
- Developed and implemented operational strategies to maximize efficiency, reduce costs, and improve customer satisfaction.
- Identified areas where process improvements could be made resulting in increased productivity.
- Conducted performance reviews for direct reports and provided feedback for improvement opportunities.
- Communicated clear and consistent messages regarding departmental goals to produce desired results.
- Developed training programs for new employees as well as existing staff members.
- Developed and maintained client relationships to grow business and improve account retention.
- Recognized employees for demonstrating excellent service resulting in increased company morale.
- Established operational guidelines and identified opportunities for improvement.
- Negotiated contracts with suppliers ensuring best value pricing options were secured.
- Assessed and evaluated business procedures and implemented structure to improve day-to-day operations.
- Reviewed contracts with vendors to ensure compliance with regulations and terms and conditions.
- Oversaw the implementation of new technology solutions designed to streamline processes.
- Directed the operations and logistics of a multi-million dollar business.
- Organized and oversaw work schedules of departmental managers.
- Maintained budgeting documents for accurate tracking of expenses.
- Facilitated meetings with key stakeholders to discuss progress towards objectives.
- Implemented systems for monitoring employee attendance, scheduling, payroll.
- Reviewed site and department performance to improve quality of services and comply with regulatory requirements.
- Analyzed data trends and identified potential risks or opportunities associated with operations.
- Analyzed financial data to make informed decisions on cost savings initiatives.
- Successfully improved employment turnover through creating incentive and training programs.
- Promoted products, increasing customer base, and market share.
- Prepared detailed reports outlining operational results on a regular basis.
- Monitored inventory levels to ensure adequate stock was available at all times.
- Coordinated activities between different departments to ensure successful completion of projects.
- Planned delivery routing, team workflows, and promotional initiatives.
- Developed and implemented operational strategies to improve efficiency and reduce costs.
- Delegated work to staff, setting priorities and goals.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Monitored progress by establishing plans, budgets and measuring results.
- Implemented successful business strategies to increase revenue and target new markets.
- Directed or coordinated financial or budget activities to fund operations and maximize investments.
- Coordinated and directed activities of businesses or departments concerning production, pricing and sales.
- Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
- Mitigated business risks by working closely with staff members and assessing performance.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Forecasted customer demand to set prices or credit terms for goods or services.
- Implemented campaigns and promotions to help with developing goods and services.
- Structured HR consulting services to support clients during organizational developments and changes.
Assistant Manager
Walmart
Laredo
06.2017 - 04.2024
- Worked in the online grocery department
- Backroom experience
- Ran the auto care center
- Licensed for sit down forklift and all equipment available in the store
- Managed daily operations to ensure smooth store functionality.
- Trained and mentored new staff on company policies and procedures.
- Assisted in inventory management and restocking processes across departments.
- Coordinated team schedules to optimize staff coverage during peak hours.
- Addressed customer inquiries and resolved issues to enhance satisfaction.
- Implemented merchandising strategies to improve product visibility and sales.
- Monitored compliance with safety standards and company regulations consistently.
- Collaborated with upper management on strategic initiatives for store improvement.
- Managed customer service inquiries and complaints in a timely manner.
- Supervised daily operations including scheduling shifts, assigning duties.
- Maintained up-to-date knowledge of company products and services.
- Monitored employee attendance records, timekeeping, and payroll information.
- Ensured compliance with safety regulations and company policies.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Resolved conflicts between team members in an effective manner.
- Collaborated with management on developing strategic plans for achieving business goals.
- Coordinated with other departments to ensure smooth flow of operations.
- Organized training sessions for new hires to familiarize them with the workplace environment.
- Developed a system for tracking inventory and ordering supplies as needed.
- Created reports on sales trends, inventory levels, and financial data.
- Established processes for monitoring customer satisfaction levels.
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Conducted regular performance reviews for employees to identify areas of improvement.
- Maintained accurate records of sales transactions using point-of-sale systems.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Delegated work to staff, setting priorities and goals.
- Recruited and trained new employees to meet job requirements.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Reviewed completed work to verify consistency, quality, and conformance.
- Assigned work and monitored performance of project personnel.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Produced thorough, accurate and timely reports of project activities.
- Evaluated individual and team business performance and identified opportunities for improvement.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Proposed or approved modifications to project plans.
- Created and managed budgets for travel, training, and team-building activities.
- Implemented quality control measures to uphold company standards.
Education
College in Basics -
Southwest Texas Junior College
Eagle Pass, TX05.2018
High school diploma -
Eagle Pass High School
Eagle Pass, TX05.2016
Skills
- Forklift
- Retail Management
- Cash Handling
- Inventory Control
- Merchandising
- Order Picking
- Sales
- Freight Experience
- Load & Unload
- Materials Handling
- Shift Management
- Warehouse Experience
- Heavy Lifting
- Maintenance
- Management
- Pallet Jack
- Packaging
- Microsoft Word
- Supervising Experience
- Retail Sales
- Computer Operation
- Machining
- Time management
- Customer service
- Communication skills
- Microsoft Office
- Microsoft Excel
- Distribution center
- Reach truck
- Warehouse Management
- Pricing
- Operational strategy
- Inventory management
- Staff training
- Regulatory compliance
- Process improvement
- Budget management
- Team leadership
- Performance evaluation
- Data analysis
- Project management
- Employee engagement
- Workflow optimization
- Quality assurance
- Strategic planning
- Financial controls implementation
- Operational efficiency
- Process improvements
- Operations oversight
- Leadership training
- Strategic planning and execution
- Schedule oversight
- Retail build outs
- Capital spending
- Business management
- Performance analysis
- Resource allocation
- Workforce planning
- Cost control
- Communication
- Records organization and management
- Staff management
- Business marketing
- Business growth initiatives
- Professionalism
- Profit and loss accountability
- Business strategy
- Competitive analysis
- P&L management
- Client account management
- Business process reengineering
- Budgeting and cost control
- Sales coaching
- Sales tracking
- Written communication
- Business forecasting
- Professional demeanor
- Performance measurement
- Staff development
- Strategize business plans
- Interpersonal communication
- Relationship building
- Active listening
- Financial analysis
- Adaptability and flexibility
- Administrative management
- Revenue generation
- Analytical thinking
- Time management abilities
- Recruitment
- Multitasking
- Assignment delegation
- Financial administration
- Training management
- Hiring and onboarding
- Contract negotiation
- Financial management
- Analytical skills
- Advertising campaign development
- Business intelligence
- Business development
Certification
- Forklift Certification
- Pallet Jack Certification
Willing To Relocate
Eagle Pass, TX
Personal Information
Authorized To Work: US for any employer
Timeline
Director of Operations
Chic-Fil-A
07.2024 - 06.2025
Assistant Manager
Walmart
06.2017 - 04.2024
College in Basics -
Southwest Texas Junior College
High school diploma -
Eagle Pass High School