Josue Puente
Miami,United States
Summary
Customer service management professional experienced with inbound and outbound customer service and collections. Team player with exceptional listening and critical thinking skills. Personable personality that helps avoid unnecessary escalations. Personable professional with exemplary customer service skills. Knowledgeable in tackling issues and concerns with poise. Looking to take a dedicated career as a Customer Service Executive to the next level. Motivated professional well-versed in building productive relationships, resolving complex issues and winning customers loyalty.
Overview
8
8
years of professional experience
Work History
Lead Customer Service Manager
WAWA
01.2022 - Current
- Assist large volume of customers every day with positive attitude and focus on customer satisfaction.
- Boost team spirit and performance by communicating clear service expectations and quality goals to each team member.
- Key Strategist at Resolving concerns with products or services to help with retention and drive sales.
- Deliver exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Responsible for resolving customer complaints while prioritizing customer satisfaction and loyalty.
- Exhibited high energy and professionalism when dealing with clients and staff.
Team Member
Blaze Pizza
11.2019 - 11.2021
- Handled cash register operations by applying coupons, giving customer totals, and processing cash and credit card payments.
- Followed food safety and sanitation guidelines to prevent foodborne illnesses and promote customer health and safety.
- Monitored and maintained clean working areas and cooking surfaces.
- Handled customer complaints professionally to prevent negative reviews or loss of business.
- Tracked inventory of ingredients and supplies to keep kitchen well stocked and meet product and service demands..
- Trained and assisted new kitchen staff members.
Sales Associate
Adidas
11.2018 - 10.2020
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
Bartender
Crab Du Jour
04.2019 - 11.2019
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Followed strict recipes and drink measurements to minimize product used.
- Explained daily specials and beverage promotions to exceed daily sales goals.
Sales Associate Specialist - Seasonal - PT
Target
08.2018 - 01.2019
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Answered questions about store policies and addressed customer concerns.
- Greeted customers and helped with product questions, selections, and purchases.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Tracked inventory and reviewed retail trends to make timely and proactive business decisions.
Recreational Youth Counselor
Westminster Christian School
06.2015 - 08.2018
- Arranged packed activity schedule with numerous outdoor activities, crafts and learning opportunities.
- Supervised camper and team safety by issuing clear directives for ideal behaviors and required monitoring strategies.
- Planned activities, events and field trips to enrich student development.
- Organized field trips to off-site locations and handled scheduling, transportation and payments.
Education
Bachelor of Science - Engineering Technology
Miami Ad School
Miami, FL05.2026
Skills
- Customer Relationship Management Software (CRM)
- Personnel training and development
- Budgeting and reporting
- Effective problem solver
- Cash Handling
- Customer-focused
- Adherence to high customer service standards
- Complaint resolution
- Shipping, receiving and warehousing
- Excellent time management skills
- Negotiation expert
- Exceptional interpersonal communication
Timeline
Lead Customer Service Manager
WAWA
01.2022 - Current
Team Member
Blaze Pizza
11.2019 - 11.2021
Bartender
Crab Du Jour
04.2019 - 11.2019
Sales Associate
Adidas
11.2018 - 10.2020
Sales Associate Specialist - Seasonal - PT
Target
08.2018 - 01.2019
Recreational Youth Counselor
Westminster Christian School
06.2015 - 08.2018
Bachelor of Science - Engineering Technology
Miami Ad School
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