Experienced Supervisor leading team members on-time job completion. Assign tasks, train employees, provide feedback, mediate interpersonal conflicts and implement company procedures. Excellent communication and listening skills. Provide leadership and vision which drives teams to meet goals.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Garage Supervisor
LAZ Parking
08.2023 - Current
Created and maintained daily and weekly reports for upper management.
Supervised team of ambassadors to ensure that traffic moved smoothly and that customers were able to move into and out of the garages in a timely manner doing events.
Scheduled and oversaw maintenance, repair and parking activities.
Supervise operations of the parking facilities I was assigned too to ensure the smooth flow of car traffic.
Monitored safety compliance to maintain strict standards and protect team members from harm.
Utilized proper tools and materials to adhere to safety guidelines.
Developed and enforce procedures for i collection, recording and controlling of parking fee revenue.
Managed efficient teams of up to 7 employees
Garage Ambassador
LAZ Parking
03.2023 - 09.2023
Greeted customers and clients to create welcoming atmosphere.
Engaged guests in conversation to offer hospitality, aid in service recovery and engender trust.
Promoted good customer relations and premier customer satisfaction by demonstrating friendly demeanor and can-do attitude.
Assisted team with operational policies and procedures to drive services.
Warehouse Supervisor
Nevada Solar
01.2021 - 12.2022
Supervised shipping and receiving, distribution and workplace safety.
Supervised warehouse operations by managing employees during shifts.
Performed troubleshooting to resolve issues with equipment, devices and products.
Developed safety programs to protect workers and reduce injuries.
Completed daily operations on time and maintained high standards of accuracy.
Oversaw daily operations and shipping and handling processes.
Recorded information, shortages, and discrepancies to keep records current and accurate.
OFFICE MANAGER
Radiant Solar Solutions
02.2018 - 12.2020
Managed projects from procurement to commission.
Identified plans and resources required to meet project goals and objectives.
Worked with upper management to plan and coordinate production schedules.
Coached new hires on company processes while managing employees to achieve maximum production.
Coordinated special projects and managed schedules.
Evaluated employee records and productivity and submitted evaluation reports.
Confirmed customer appointments day before scheduled.
Worked closely with applicants and municipalities to insure permits were approved promptly.
Worked closely with home associations to ensure that approval of project installations
Project Specialist
SOLAR CITY
07.2014 - 07.2017
Built successful project plans covering objectives, resources and staffing to meet schedules.
Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules and conflicts.
Tracked project and team member performance closely to quickly intervene in mistakes or delays.
Maintained open communication by presenting regular updates on project status to customers.
Improved operations through consistent hard work and dedication.
CUSTOMER SERVICE/MARKETING
DIAMOND RESORTS INTERNATIONAL
07.2010 - 06.2014
Provided primary customer support to internal and external customers.
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Evaluated account and service histories to identify trends, using data to mitigate future issues.
Cultivated customer loyalty, promoted repeat customers and improved sales.
Developed community reputation through commitment to customer satisfaction and strong client relationships.
Answered customer telephone calls promptly to avoid on-hold wait times.
Collected customer feedback and made process changes to exceed customer satisfaction goals.
Completed data entry tasks with accuracy and efficiency.
Education
High School Diploma -
Silverado High School
Victorville, CA
06.2002
Skills
Client Relationships
Knowledgeable in Microsoft Suites
Client liaison
Project Scheduling
Project oversight
Trained in consumer marketing
Sales processes
Account management
Kitchen Cook Lines
Food Safety Measures
Food Preparation
Sales
Accomplishments
Achieved a Director's choice award for effectively meeting and exceeding the highest marks for customer satisfaction.
Achieved employee of the month aware in numerous occasion.