Summary
Overview
Work History
Education
Skills
Timeline
Generic

Josue Reynaga

Woodburn

Summary

Dynamic Service Advisor with proven expertise at Time Auto Group, excelling in customer relationship management and effective communication. Skilled in CDK and Dealertrack, I consistently enhance service workflows and resolve customer issues, ensuring high satisfaction rates. Bilingual and adept at problem-solving, I thrive in fast-paced environments, driving operational success.

Overview

5
5
years of professional experience

Work History

Service Advisor

Time Auto Group
Beaverton
01.2022 - Current
  • Efficiently manage customer repair orders, communicate service recommendations, and coordinate with technicians to ensure timely vehicle repairs.
  • Maintained high customer satisfaction through clear communication, follow-ups, and attention to detail in a fast-paced environment.
  • Scheduled appointments and managed service workflow effectively.
  • Handled customer complaints and resolved issues promptly.
  • Processed service orders and ensured timely follow-up with clients.

Hybrid Service Advisor

Findlay CJDR
Wilsonville
12.2021 - 12.2022
  • Supported front-line service operations by assisting with write-ups, coordinating vehicle flow, and handling express advisor duties.
  • Acted as a bridge between customers and technicians to maintain smooth communication and workflow during peak business hours.
  • Assisted customers with service inquiries and appointment scheduling.
  • Explained vehicle service processes and recommended necessary repairs.
  • Managed incoming calls from potential customers looking for quotes or information about services provided at the dealership.

Lot Attendant

Findlay CJDR
Wilsonville
09.2020 - 12.2021
  • Efficiently moved vehicles through the service drive, parked and staged them for technicians, and ensured smooth key handoffs.
  • Washed service vehicles, performed shuttle runs for customers and conducted test drives to confirm vehicle performance.
  • Played a key support role in maintaining flow and customer satisfaction.

Education

High School Diploma -

John F. Kennedy High School
Mt. Angel, OR
06.2018

Some College (No Degree) - Computer Science, Data Engineering

Portland Community College
Portland, OR

Skills

  • Verbal and written communication
  • Time management
  • Problem solving
  • CDK and Dealertrack proficiency
  • Customer relationship management
  • Team collaboration
  • Bilingual skills

Timeline

Service Advisor

Time Auto Group
01.2022 - Current

Hybrid Service Advisor

Findlay CJDR
12.2021 - 12.2022

Lot Attendant

Findlay CJDR
09.2020 - 12.2021

High School Diploma -

John F. Kennedy High School

Some College (No Degree) - Computer Science, Data Engineering

Portland Community College

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