Josue Rivera
Albuquerque
Summary
Dynamic hospitality professional with a strong work ethic and exceptional customer service skills, honed at Lindo Mexico Restaurant. Proven ability to enhance guest experiences through effective team collaboration and quality control. Adept in cash handling and menu memorization, ensuring efficient service in high-volume dining environments.
Overview
10
10
years of professional experience
Work History
Server
Lindo Mexico Restaurant
10.2022 - Current
- Provided exceptional customer service, ensuring a positive dining experience for all guests.
- Assisted in menu preparation and daily specials to enhance guest satisfaction.
- Maintained cleanliness and organization of dining area, complying with health standards.
- Collaborated with kitchen staff to ensure timely food delivery and order accuracy.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
Prep Cook
Rusty Taco
07.2021 - 09.2022
- Prepared ingredients according to recipes and specifications for efficient meal assembly.
- Maintained kitchen cleanliness and organization to meet health and safety standards.
- Operated kitchen equipment safely, adhering to operational guidelines and protocols.
Prep Cook
El Cotoro
01.2022 - 08.2022
- Assisted chefs in food preparation, ensuring timely service during peak hours.
- Collaborated with team members to streamline food prep processes, enhancing workflow efficiency.
- Implemented portion control measures, contributing to consistent quality of menu items.
Shift Lead
The Last Call
01.2016 - 08.2020
- Supervised daily operations to ensure efficient workflow and adherence to service standards.
- Trained and mentored new staff on operational procedures and customer service protocols.
- Trained new employees and delegated daily tasks and responsibilities.
Education
High School Diploma -
West Mesa High School
Albuquerque, NMSkills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Professional appearance
- Hospitality service expertise
- Customer service
- Cleanliness standards
- Safe food handling
- Menu memorization
- Food running
- High volume dining
- Team collaboration
- Quality control
- Suggestive selling
Languages
Spanish
Native or Bilingual
Timeline
Server
Lindo Mexico Restaurant
10.2022 - Current
Prep Cook
El Cotoro
01.2022 - 08.2022
Prep Cook
Rusty Taco
07.2021 - 09.2022
Shift Lead
The Last Call
01.2016 - 08.2020
High School Diploma -
West Mesa High School
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