JOSUE RODRIGUEZ
San Francisco,CA
Overview
24
24
years of professional experience
Work History
SALON MANAGER
GREAT CLIPS
02.2023 - 08.2023
- Oversaw salon employee performance, facility cleanliness, and sales.
- Handled employee scheduling and coverage needs during business hours.
- Provided staff coaching, mentoring, and consultation to enhance performance and professional development.
- Managed cash flow, business transactions, banking, and accounting processes.
- Scheduled employees to maintain adequate coverage during business hours.
- Worked to continuously increase salon business through effective sales, service, and operations policies.
- Maximized business efficiency by completing thorough and accurate daily management tasks such as overseeing registers, organizing inventory, and delegating tasks.
- Maintained organization of salon and cleanliness of each station with regular cleaning and floor sweeping.
- Achieved personal sales goals by upselling products to meet individual needs.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
SALON MANAGER/ STYLIST/ BARBER
Supercuts
04.2013 - 01.2023
LOGISTICS SUPERVISOR
Bruce Logistics
04.2007 - 04.2011
- Organized warehouse space and planned layouts to allow for maximum storage capabilities.
- Verified effective and timely implementation of operational goals by prioritizing tasks.
- Processed orders by due dates to enable on-time delivery to customers.
- Verified transactions, product orders and shipping dates and entered information into databases and reports.
- Directed shipping and receiving of wide range of products daily.
- Planned and supervised shipments from production to end-user and scheduled daily and weekly routes.
Call Center Supervisor
Affiliated Computer Services
08.1999 - 08.2007
- Monitored call quality and provided individual constructive feedback to enhance performance and address areas in need of improvement.
- Trained team members on performance metrics and consumer behavior identification.
- Oversaw employee performance to foster accurate prioritization and achievement of sales and productivity goals..
- Resolved escalated customer issues promptly and professionally to maintain satisfaction.
- Provided real-time coaching, guidance and feedback to customer service agents to achieve development goals.
- Determined quality assurance benchmarks and set standards for improvement.
Education
COSMOTOLOGY LICENSE
MILAN INSTUTE
Bakersfield, CA05.2012
BARBER LICENSE
BAKERSFIELD BARBER COLLEGE
BAKERSFIELD04.2012
Skills
- Experience and licensed Barber and Cosmetologist
- Client Needs Assessment
- Salon Retail Sales
- Strategic Planning
- Customer Service
- Assignment Delegation
- Protocol Adherence
- Call Center Strategy
- Warehouse Operations
- Inventory Control Processes
- Service Delivery Management
- Operations and Logistics
Timeline
SALON MANAGER
GREAT CLIPS
02.2023 - 08.2023
SALON MANAGER/ STYLIST/ BARBER
Supercuts
04.2013 - 01.2023
LOGISTICS SUPERVISOR
Bruce Logistics
04.2007 - 04.2011
Call Center Supervisor
Affiliated Computer Services
08.1999 - 08.2007
COSMOTOLOGY LICENSE
MILAN INSTUTE
BARBER LICENSE
BAKERSFIELD BARBER COLLEGE
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