Josue Rosa

• Developed key customer relationships to increase sales.
• Answered product questions with up-to-date knowledge of sales and promotions.
• Placed orders and answered customer questions in-person, through email and over phone to maximize customer service.
• Identified customer needs to deliver relevant product solutions and promotions and meet target budgets.
• Developed customized sales techniques to successfully sell and upsell services to new and existing clients.
• Followed-up with clients after installations to assess quality service and customer satisfaction.

1. Prospect and Lead Generation:
- Research potential clients and leads through online databases, industry directories, and referrals.
- Cold call and email potential clients to introduce company products and services.

2. Client Meetings and Presentations:
- Schedule and conduct meetings with potential clients to discuss their window and door needs.
- Create and deliver persuasive sales presentations showcasing the benefits of the products.
- Provide product samples and catalogs to clients during meetings.
3. Product Knowledge:
- Stay up-to-date with product knowledge, features, and benefits to effectively communicate with clients.
- Understand the technical aspects of windows and doors to address client questions and concerns.

4. Quoting and Proposal Generation:
- Prepare detailed quotes and proposals for clients based on their requirements.
- Ensure that quotes are competitive and align with company pricing strategies.

5. Negotiation and Closing:
- Negotiate terms, prices, and contract terms with clients to secure orders.
- Close sales deals and obtain signed contracts or purchase orders from clients.

6. Order Processing and Documentation:
- Process sales orders accurately and ensure all necessary documentation is complete.
- Collaborate with the internal team for order fulfillment, delivery scheduling, and installation coordination.

7. Relationship Management:
- Build and maintain strong relationships with existing clients for repeat business and referrals.
- Address and resolve client concerns or issues promptly and professionally.

8. Sales Reporting and Forecasting:
- Keep track of sales activities, leads, and sales pipeline in a CRM system.
- Prepare regular sales reports and forecasts for management.

9. Market Research:
- Monitor industry trends, competitors, and market conditions to identify opportunities and threats.

10. Achieving Sales Targets:
- Set and achieve monthly and quarterly sales targets.
- Strive to exceed sales goals to earn the 15% bonus on sales.
11. Training and Development:
- Participate in product training sessions and sales skill development programs to enhance performance.

12. Expense Management:
- Manage expenses related to client visits, travel, and entertainment within budget guidelines.

• Researched inventory-related discrepancies and made appropriate adjustments in inventory system.
• Received, checked-in and stocked merchandise throughout the warehouse, helped maintain inventory levels and assisted with orderliness and cleanliness of sales floor and stock room.
• Entered information into system to update status reports.
• Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
• Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
• Remained calm and professional in stressful circumstances and effectively diffused tense situations.
• Answered inbound calls, chats and emails to facilitate customer service.

• Moved freight, stock and other materials to and from storage and production areas and loading docks.
• Maneuvered forklift over and around loaded pallets, boxes and other materials.
• Maintained current forklift training and certification as required by company policies.
• Unloaded incoming items from trucks and rail cars and transported materials to staging area.
• Operated power material handling equipment to accurately select and palletize loads.

• Processed customer orders, picked items from inventory and delivered to freight area according to safety protocols and deadlines.
• Upheld quality control policies and procedures to increase customer satisfaction.
• Trained new hires on products and services, best practices and protocols to reduce process gaps.
• Assisted customers with making payments or establishing payment plans to bring accounts current.
• Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
• Demonstrated excellent communication skills in resolving product and consumer complaints.
• Developed strong customer relationships to encourage repeat business.
• Generated new prospects and nurtured existing prospects through outbound phone calls and emails.
• Documented outreach calls and follow-up contacts in CRM system to establish record of interactions.
• Called on key decision-makers using phone, email and social touches to bring on new business.
• Maintained communication with account executives to facilitate development of sales opportunities.
• Collaborated and supported sales team to build sales pipeline.

• Contacted clients on [Timeframe] basis to determine satisfaction levels and areas requiring immediate improvement.
• Met with potential customers to discuss services and establish new relationships.
• Identified potential partners to bolster cross-functional relationships and drive new business opportunities.
• Used company tools and systems to complete requests.
• Searched and confirmed travel reservations for customers.
• Reserved hotel rooms for business travelers based on individual preferences, schedules and budgets.
• Reviewed team sales, itineraries and packages to verify compliance with travel regulations and internal policies.
• Maintained updated knowledge of airline regulatory requirements and industry standards for client support.

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