Josue Saenz
Palmview,Tx
Summary
Bilingual banking professional with expertise in customer service, cash handling, and high-volume financial transactions. Delivers clear communication and resolves customer issues effectively in retail front line and call-center settings. Ensures accuracy and regulatory compliance while supporting operations, fostering customer trust, and maintaining high service standards.
Overview
5
5
years of professional experience
Work History
Banker
Lone Star National Bank
05.2026 - Current
- Created welcoming environment and communicated effectively with customers and team members to foster positive relationships
- Applies strong critical thinking and problem-solving skills to resolve and or identify financial solutions for new and existing customers
- Provides a complete range of customer service including opening all types of new accounts, credit cards, and cross- selling of other bank products/services such as self-service banking solutions (ATM, Mobile Banking, etc.).
- Contributed to banking center’s goals by cross-selling and referring customers to business partners for complex financial needs, enhancing customer satisfaction and service delivery
- Displays passion for serving others and consistently executes exceptional quality service
- Supported teller line operations and balanced the cash drawer by managing cash assigned, received, and disbursed
- Engaged in targeted training programs to improve job performance and other various Bank training programs, as necessary
- Maintains current knowledge of internal risk controls and loss prevention, including reporting of suspicious or unusual customer activity per Bank policy
- Maintains current knowledge and complies with all federal and state laws and regulations and all established Bank policies and procedures, including internal audit controls related to department operations
- Maintains current knowledge of all rules, regulations, and laws as they apply to BSA/OFAC/USA Patriot Act/CIP/AML
- Performs other related duties as required and assigned
Teller
Lone Star National Bank
06.2024 - 05.2026
- Ensured customer satisfaction through attentive service and consistently executed exceptional quality service
- Process deposits, withdrawals, loan payments, mortgage payments, and taxes
- Maintains a balance of cash assigned when receiving and distributing
- Ensured compliance with federal and state legal requirements
- Maintained current knowledge of risk management practices, including risk control, loss prevention, and reporting unusual customer activity
- Maintains knowledge of BSA/OFAC/USA Patriot Act/AML
- Adhered to internal audit controls and compliance regulations to all rules/regulations, and internal audit controls
- Collaborated with team to achieve banking center goals and individual referral targets
- Providing a welcoming environment and communicating professionally
Call Center
Lone Star National Bank
11.2021 - 06.2024
- Responded to customer inquiries about account details
- Assisted customers by checking their account balances
- Provided updates on account statuses to customers
- Coordinated with colleagues to resolve customer inquiries efficiently
- Ensure they are satisfied with the resolutions of their issues
- Contacted customers to verify transactions or adjustments on their accounts
- Issued account statements to customers via email and mail
- Provided necessary forms to facilitate customer direct deposit requests
- Advised customers on tailored account options to meet their financial goals
- Guided customers in navigating the banking app and website effectively
- Obtain increases on account limits
- Aided bank staff in fulfilling customer service requirements
Floor sales representative
Academy Sports & Outdoor
04.2021 - 11.2021
- Direct customers to shoes that best meet their needs
- Help find their unique shoe style and size
- Suggested complementary items to enhance customer purchases
- Communicate with employees from different departments to help provide customers with more information
- Load the product onto customer's vehicle
- Neatly organize shelves for a better customer experience
- Redirected customers to stores with desired products
- Help the customer to order and view products on the website
- Gather carts from the parking lot
- Assist other departments if needed
Education
High School Diploma -
La Joya High School
La Joya, TX05-2021
Skills
- BSA/AML compliance knowledge
- Banking verification processes
- Transaction management
- Risk control and loss prevention
- Online banking proficiency
- Mobile banking troubleshooting
- Multi-system management
- Excel and Google Workspace
- Microsoft Word and PowerPoint
- Outlook email management
- Team collaboration tools
- Customer service excellence
- Cross-selling strategies
- Detail orientation
- Communication skills
Mailing Address
P.O Box 1155, Peñitas, TX, 78576
Physical Address
310 Foshee, Palmview, TX, 78572
Timeline
Banker
Lone Star National Bank
05.2026 - Current
Teller
Lone Star National Bank
06.2024 - 05.2026
Call Center
Lone Star National Bank
11.2021 - 06.2024
Floor sales representative
Academy Sports & Outdoor
04.2021 - 11.2021
High School Diploma -
La Joya High School