Josue Sanchez
Summary
Enterprising Front end Manager offering demonstrated success in team leadership, organizational problem-solving and customer service. Successful at overseeing team performance and allocating resources to meet workflow and demand. Excellent conflict resolution skills with proven ability to defuse high-stress situations. Versatile Housekeeping Supervisor working with diverse staff. Building rapport and team collaboration. Bilingual individual with strong attention to detail.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Housekeeping Manager
Vacasa
08.2021 - Current
- Oversee the cleaning aspect for 300 vacation rental properties.
- Regularly communicated with homeowners and guests To promote transparency.
- Managed inventory levels effectively, ensuring adequate supplies for daily operations while minimizing waste and costs.
- Conducted regular performance evaluations for housekeeping staff, identifying areas for improvement and providing constructive feedback for professional development.
- Managed staff of 15 different cleaning companies.
- Investigated customer complaints promptly, seeking timely resolutions to maintain positive guest experiences throughout their stay at the hotel.
- Completed schedules, shift reports, and other business documentation.
- Improved overall cleanliness scores with thorough inspections and prompt corrective actions as needed.
- Managed labor costs effectively by monitoring staffing needs based on occupancy levels and adjusting schedules accordingly to maximize efficiency without compromising service quality.
- Collaborated with other departments to coordinate special events and ensure seamless execution of services across all areas of the hotel.
- Enhanced guest satisfaction by maintaining a high standard of cleanliness and orderliness in all home areas.
- Reduced staff turnover by providing ongoing training, support, and mentorship to team members.
- Assisted in budget creation for the Housekeeping Department, ensuring accurate forecasting of expenses related to staffing, supplies, equipment, and other costs.
- Managed laundry sorting, washing, drying, and ironing.
- Established strong relationships with vendors to negotiate favorable pricing on linens, amenities, and cleaning products.
- Streamlined housekeeping operations by implementing efficient scheduling and task allocation systems.
- Drove improvements to workflow and room turnover with hands-on, proactive management style.
- Investigated guest complaints and resolved issues to increase customer satisfaction and establish trust.
- Restocked room supplies such as facial tissues for personal touch with every job.
- Worked from home
Front End Manager
Safeway
09.2017 - 07.2021
- Oversee Checkstand inventory and customer-focused strategies.
- Delivered key administrative support to coworkers during peak times.
- Managed cash flow of store, including cashier operations, bookkeeping and security.
- Mentored new employees on policies and Safety and delivered constructive feedback to increase understanding of job duties.
- Reviewed employee performance and determined areas in need of improvement.
- Maintained accurate bookkeeping of important files, ran reports and delivered updates on revenues to supervisor.
- Cultivated strong customer relations and developed effective legendary customer service standards.
- Confirmed transactional data by verifying name and payment information and clearly communicating costs and fees to patrons.
- Created and optimized employee schedules to secure proper coverage for all shifts.
Head Clerk
Safeway
04.2017 - 09.2017
Acting Head Clerk
Safeway
04.2016 - 04.2017
- Processed all sales transactions accurately and promptly to prevent long customer wait times.
- Delivered high-quality customer service through deep commitment to knowledge and performance.
- Was the main store closer for 2 years
- Helped merchandise on Scheduled change in Schematic.
Deli Clerk
Safeway
03.2015 - 04.2016
- Removed food items from inventory and restocked refrigerated and frozen cases to maintain product availability.
- Closely adhered to food safety and sanitation procedures established by company and regulatory agencies.
- Stayed calm and professional in all situations and resolved conflicts to customer satisfaction.
- Followed recipes and customer requests to prepare high-quality, delicious meals.
- Cleaned utensils, dishes and glasses for customer use.
- Made orders by slicing, weighing, packaging and pricing meats and cheeses.
- Main closer for deli
- Also learned Meat and Seafood department and closed the department on some nights
Dishwasher
The George
11.2011 - 01.2014
- Kept dishware, glasses and utensils ready for all customer needs by quickly scraping, washing and restacking items.
- Scrubbed pots, pans and trays by hand or cleaned using industrial washing machine.
- Maintained clean and well-organized kitchen areas to promote efficiency.
- Developed great team spirit with other personnel by pitching in and helping with task completion.
Education
High School Diploma -
Battle Mountain High School
Edwards, COSkills
- Certified Food Safety Manager under the Conference for Food Protection Standards
- High efficiency
- Friendly, positive attitude
- Customer service
- Reliable and trustworthy
- Working collaboratively
- Time management
- Sanitizing protocols
- Troubleshooting
Certification
Blue Belt Jiu Jitsu
Timeline
Housekeeping Manager
Vacasa
08.2021 - Current
Front End Manager
Safeway
09.2017 - 07.2021
Head Clerk
Safeway
04.2017 - 09.2017
Acting Head Clerk
Safeway
04.2016 - 04.2017
Deli Clerk
Safeway
03.2015 - 04.2016
Dishwasher
The George
11.2011 - 01.2014
High School Diploma -
Battle Mountain High School