Josue Silva
Los Angeles,CA
Summary
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Personable, motivated, dedicated and with a positive attitude to work in a team or individually.
Overview
13
13
years of professional experience
Work History
Coordinator/Customer Service Representative
Herbalife International of America
03.2017 - Current
- Handle a high-volume of incoming calls, chat and emails.
- Provide exceptional customer support and/or assistance with product transactions.
- Maintain a high level of professionalism when dealing with difficult customers. Use approved scripts to de-escalate angry customers during telephone interactions.
- Implement innovative methods for streamlining the customer service process.
- Conducted regular inspections on building systems to verify proper operating conditions.
- Handled general and routine maintenance such as basic plumbing issues and HVAC troubleshooting.
- Conducted ergonomic assessments to 400 on site employees. To identify potential hazards and risks for employees in the workplace.
- Assisted with the design of new office furniture, tools, and equipment to promote a safe working environment.
Day Porter
Advance Building Maintenance
02.2011 - 01.2017
- Maintained inventory of necessary supplies.
- Inspected all areas for safety hazards before beginning work duties such as frayed carpet edges or loose tiles on the flooring surface.
- Cleaned and maintained the store, including dusting, mopping, sweeping, vacuuming, and restroom maintenance.
- Trained new employees on company procedures, policies, and professional standards.
- Worked directly with the facility team to achieve expectation goals around the building, set-up and breakdown of meeting venues.
Education
High School Diploma -
Downtown Magnets High School
Skills
- Proficient in MS Word, Excel, Powerpoint, Oracle, Genesys, Photoshop and Workday
- Excellent organization skills
- Adapts well in a multitask environment
- Excellent time management
- Great in social and team building
- Fast Learner and attentive to details/accuracy
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Coordinator/Customer Service Representative
Herbalife International of America
03.2017 - Current
Day Porter
Advance Building Maintenance
02.2011 - 01.2017
High School Diploma -
Downtown Magnets High School
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