Josue Tapia

Overall store management,supervision, and policy implementation

• Lead others and work effectively with store crews
• Supervise, assign and direct activities of the stores crew
• Effectively communicate information to store crew and supervisors in an open and timely manner
• Support Store Manager with actions plans for operational and service improvement

-Sales and inventory management

-Employee staffing, training, and development

-Financial management

-Customer service leadership

• Assist customers with their questions, problems and complaints
• Promote CVS customer service culture (greet, offer help, and thank)

• Managing employees: Assigning, directing, and following up on employee activities
• Communicating: Working with store management and crews to communicate information effectively
• Providing customer service: Assisting customers with questions, problems, and complaints
• Maintaining confidentiality: Keeping customer and patient information confidential
• Overseeing daily operations: Ensuring excellent customer service and maximizing profitability
• Working a flexible schedule: Working shifts that may include early mornings, nights, and weekends

• Handling transactions: Accurately processing cash, checks, and credit card transactions while following company policies
• Customer service: Greeting customers, handling complaints, and creating a positive shopping experience
• Stocking and cleaning: Keeping the store clean and well-stocked
• Counting money: Counting the money in the cash drawer
• Bagging: Bagging items for customers
• Price checks: Requesting price checks for customers
• Coupons: Honoring coupons for customers
• Change: Giving customers the correct change
• Returns and exchanges: Processing returns and exchanges
• Documentation: Executing and documenting cash and check pulls, deposits, and other transactions

• Design displays: Create eye-catching displays for windows, walkways, counters, and floors
• Develop strategies: Create and implement a visual merchandising strategy that aligns with the brand's goals and sales objectives
• Monitor trends: Stay up to date on retail merchandising trends
• Promote new products: Change displays to promote new products and seasonal themes
• Liaise with suppliers: Source elements and work with suppliers
• Oversee production: Oversee the production of displays and brief staff on how to arrange them
• Monitor costs: Monitor costs and work within budget

• Customer service: Providing a positive customer experience and meeting their needs
• Sales: Completing sales and service transactions, and driving sales
• Merchandising: Maintaining merchandise standards, ensuring the sales floor is ready, and replenishing stock
• Member experience: Enhancing the member experience by greeting members professionally, assisting with product selection, and resolving issues
• POS systems: Using POS systems to complete transactions accurately and efficiently
• Inventory: Assisting with inventory and merchandising of parts
• Opening and closing: Opening and closing responsibilities
• Computer proficiency: Being proficient with computers