Josue Torres
Fontana,CA
Summary
Adept at problem-solving and bilingual customer support, I significantly enhanced client satisfaction at Synergy Companies by mastering software systems and efficiently resolving complex issues. My collaborative work ethic and proficiency in data entry have consistently improved team productivity and project completion rates.
Overview
7
7
years of professional experience
Work History
Call Center Representative
Synergy Companies
04.2022 - Current
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
General Laborer
Swiss Madison
09.2020 - 04.2022
- Loaded, unloaded, and moved material to and from storage and production areas.
- Assisted team members with tasks that require group effort.
- Completed tasks efficiently for timely project completion within set deadlines.
- Read work orders to determine work assignments and equipment and materials needed.
Installer
Creative Outdoor Advertising
01.2019 - 09.2021
- Laid out materials and system components to prepare for installation.
- Installed complete systems at new residential and business construction sites.
- Enhanced customer satisfaction by providing timely and accurate installations.
- Collaborated with team members to ensure smooth workflow and successful project completion.
General Laborer
TOMS Shoes
10.2017 - 01.2019
- Maintained clean and organized worksites, minimizing hazards and promoting a safe working environment.
- Demonstrated strong work ethic, completing physically demanding tasks under varying conditions.
- Performed general housekeeping and cleaning tasks.
- Assisted team members with tasks that require group effort.
- Notified supervisors of defective equipment or material.
- Collaborated with team members to carry out efficient work with optimal safety and achieve timetables.
- Increased productivity with effective communication and collaboration among team members.
- Participated actively in regular safety meetings to stay informed about current rules and best practices for accident prevention on the job site.
Education
No Degree - Electrical Technician
San Joaquin Valley College
Ontario, CA03.2022
High School Diploma -
Arlington High School
Riverside, CA06.2013
Skills
- Problem-solving skills
- Customer Support
- Data Entry
- Customer Service
- bilingual
- Call Center Customer Service
Timeline
Call Center Representative
Synergy Companies
04.2022 - Current
General Laborer
Swiss Madison
09.2020 - 04.2022
Installer
Creative Outdoor Advertising
01.2019 - 09.2021
General Laborer
TOMS Shoes
10.2017 - 01.2019
No Degree - Electrical Technician
San Joaquin Valley College
High School Diploma -
Arlington High School
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