Summary
Overview
Work History
Education
Skills
Certification
Personal Information
Languages
Timeline
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JOSUE TORRES

Orlando,Florida

Summary

Dedicated and oriented professional with a strong work ethic and sense of responsibility. Over 10 years of experience in the Health and Marketing Field, with outstanding interpersonal skills. Excellent communication and planning abilities, combined with a highly organized and detail-oriented nature, bring a strong sense of professionalism to any task. Highly motivated to contribute knowledge and hard work towards achieving the Company's goals and objectives.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Medicare Membership Specialist

Sanitas Medical Center
12.2024 - Current
  • Maintained membership database, ensuring that all information was current and accurate.
  • Prepared marketing materials that would be sent out to members, which detailed new events, promotions, and activities that were coming up.
  • Executing a comprehensive marketing and outreach plan to increase Medicare enrollment in the assigned area.
  • Building and maintaining relationships with healthcare providers, community organizations, and government agencies to increase awareness about SanitasPlus Medicare programs and benefits.
  • Participating in community events, health fairs, and other outreach opportunities to promote SanitasPlus Medicare enrollment.
  • Providing education and counseling to potential enrollees about SanitasPlus healthcare programs and other Medicare savings programs.
  • Conducting needs assessments to identify barriers to complete SanitasPlus Medicare enrollment and developing strategies to overcome those barriers.
  • Manage, coordinate and maintain contact with 300 plus patients.
  • Tracking and reporting on enrollment activity and outreach and events outcomes to leadership and other stakeholders.
  • Collaborating with other agents and teams to ensure coordination and consistency in outreach efforts.
  • Meet specific Leads creation and patient retention goals as outlined by the Membership Manager and Leadership.
  • Reports productivity as established by the Membership Manager.
  • Ability to explain and talk about SanitasPlus value proposition, Senior services and care model to originate leads and answer questions from members and employees.
  • Assist the Area Business Development Managers with questions, enrollments and completeness of member information.
  • Maintains and improves quality results by adhering to standards and guidelines, recommending improved procedures.

Hospital / Community Liaison

Community Wellness
08.2023 - 03.2024
  • Creates penetration strategies to identify and qualify prospective participatory partners as an individual contributor; collaborates with Community Wellness' Sales leadership team to plan and execute a strategy to achieve targeted growth objectives
  • Develop and implement a comprehensive development strategy focused on acquiring referrals from Physicians, Referral coordinators, Social Workers and medical professional
  • Establish and maintain strong relationships with doctors and healthcare professionals to foster trust and collaboration
  • Develop and deliver presentations to medical professionals to educate them on the benefits of referring patients to our organization
  • Meets monthly enrolled census targets by generating enrollment referrals to meet growth and outreach productivity targets
  • Participates in all marketing, outreach, and community engagement activities
  • Utilizes an analytical approach to evaluate potential targets; develops a customer pipeline process to drive new customer development locally
  • Collected and entered patient demographic and insurance data into computer database to establish patient's medical record
  • Assist with patient admission and set up of FDA-approved, Bluetooth-enabled devices for patient health monitoring
  • Providing excellent customer service by promptly answering patient inquiries
  • Responds promptly to customer inquiries and/or supervisor requests; communicates customer feedback to company leadership to improve services offered
  • Resolved customer complaints using established follow-up procedures
  • Performs other duties as assigned

Bilingual Business Development Manager

Haven Home Health
09.2022 - 07.2023
  • Strengthen relationships with new and existing referral sources, daily visits to organizations, physician offices, hospitals, assisted livings facilities and to educate and inform referral sources and patients of home health options
  • Promote our professional services within the community
  • Pre-plan weekly marketing activities and follow-through
  • Maintain complete and concise written documentation relating to all sales activity to assure appropriate lead tracking and follow-up
  • Event coordination and community liaison - participate in health fairs, awareness days, etc
  • Achieve new revenue objectives for assigned territory with the primary goal of bringing in new business to increase overall market share
  • Target accounts include, but are not limited to: hospitals, physicians, home health agencies, assisted living facilities, nursing homes, senior centers, banks, funeral homes, etc
  • Establish a networking plan and actively uses it as a working tool, which is revisited as requested
  • Track all activity in a CRM system
  • Participate in all scheduled regular meetings
  • Monitor competitor activity and trends within the territory
  • Facilitating growth of client census through creation and fostering of relationships with key referral sources
  • Monitoring quality standards of client services to ensure that each client feels like their needs are heard and met
  • Building strong recruitment pipelines of new caregiver candidates
  • Selling & Customer Development Activities - Conducts daily calls with a variety of key stakeholders across the customer segment to establish long-term relationships and achieve sales quotas and other key metrics, resulting in increased support for Company services
  • Effectively collaborates with internal and external partners to meet account objectives and deliver sales goals

Clinical Liaison

Cornerstone Hospice
08.2021 - 08.2022
  • Establish and maintain good working relationships with referral source (physicians, hospital case managers, community resources and other allied healthcare professionals)
  • Educate and be an ongoing resource of skilled care and end of life care services offered by CSH to the medical and non-medical community and Cornerstone Hospice system services
  • Develop and maintain good customer knowledge base, communicate with the families of patients, and establish the patient's eligibility for care
  • Act as liaison between referral sources and clinical operations of health system
  • Manage monthly budget
  • Develop Quarterly sales plan

Community Care Liaison

Halifax Health Hospice
01.2017 - 01.2021
  • Develop plans of care for referral sources based upon referral practices and challenges
  • Provide feedback to ensure optimal customer satisfaction and patient outcomes
  • Coordinates communication between patients and their physicians, case manager and other medical staff
  • Provide hands on support in Community Veterans events
  • Provide hands on support in community outreach, manage community events and participated in providing in-service educations

Medical Assistant / Shift Leader

Paramount Urgent Care
01.2016 - 01.2017
  • Supervise shift staff in accordance with urgent cares policy, procedures and regulatory requirements
  • Greet and Escort patients to exam rooms, assess patients, measure vital signs, including weight, blood pressure, pulse, temperature, and document all information in patient's chart
  • Administer prescribed medications and treatments in accordance with the nursing standards
  • Administration of medication as ordered by doctor
  • Documents all necessary treatments given in patient chart
  • Observes, records and reports patient's condition and reaction to drugs and treatment to the providers
  • Acts as patient advocate
  • Assisting patient and family members in the plan of care

Medical Assistant

RMA of South Orlando
01.2013 - 02.2016
  • Prepares supplies and equipment and assist providers during examinations, treatment and procedures
  • Maintain examination rooms with necessary supplies and equipment
  • Prepare inventory of medical supplies
  • Ensure cleanliness in the worker area
  • Keeping neat and orderly
  • Conducted physical examination for school/college/work, works comp
  • Performed urine drug and alcohol testing, Eni puncture, X Ray and EKG as ordered by Doctor
  • Performed Phlebotomy, utilized on-site labs, specimen collection, X Ray and EKG as ordered by Doctor
  • Marketed in different activities in the community
  • Educate patient/family about diagnostic procedures, medications, nutritional maintenance of health and wellness
  • Experience with entering Florida shoots into the health system
  • EMR Efficient and strong medical ethics

Coordinator of Service/Marketing

Municipality of Guayanilla
01.2010 - 01.2012
  • Supervise staff in accordance with agencies policy and procedures requirements
  • Coordinate and organize health fairs for the community
  • Manage event calendars
  • Implement marketing campaigns and promotions
  • Reach out to different agencies, corporations and medical office
  • Develop and maintain contact with key community and organization to provide ongoing education

Education

Associate in Science (A.S.) - Medical Assistant

Florida Technical College
Orlando, FL
01.2013

Bachelor of Science - Criminal Justice

Inter American University of Puerto Rico
Ponce, Puerto Rico
05-2011

Skills

  • EKGS
  • Phlebotomy
  • Injections
  • Throat Cultured
  • Basic Wound Care
  • Pre-OP Care
  • Post OP Care
  • Vital Signs
  • Triage
  • Medical Records
  • Medical Imaging
  • Patient Care
  • Active listening
  • Problem Solving
  • Medical Office Experience
  • EMR Systems
  • Office Administration
  • Computer Skills
  • Knowledge of Microsoft Office
  • Hospital Experience
  • Laboratory Experience
  • Case Management
  • Marketing
  • Sales
  • Telephone skills
  • Customer Services
  • Time Management
  • Empathic
  • Attentive
  • Enthusiastic
  • Respectful

Certification

  • CPR Certification
  • AED Certification

Personal Information

Work Permit: Authorized to work in the US for any employer

Languages

Spanish
Native or Bilingual
English
Professional Working

Timeline

Medicare Membership Specialist

Sanitas Medical Center
12.2024 - Current

Hospital / Community Liaison

Community Wellness
08.2023 - 03.2024

Bilingual Business Development Manager

Haven Home Health
09.2022 - 07.2023

Clinical Liaison

Cornerstone Hospice
08.2021 - 08.2022

Community Care Liaison

Halifax Health Hospice
01.2017 - 01.2021

Medical Assistant / Shift Leader

Paramount Urgent Care
01.2016 - 01.2017

Medical Assistant

RMA of South Orlando
01.2013 - 02.2016

Coordinator of Service/Marketing

Municipality of Guayanilla
01.2010 - 01.2012

Associate in Science (A.S.) - Medical Assistant

Florida Technical College

Bachelor of Science - Criminal Justice

Inter American University of Puerto Rico

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