Josue Vazquez
Daly City,CA
Summary
Seasoned Store Manager specializing in management of retail locations. Polished professional skilled at training employees on exceptional customer service etiquette and sales techniques. Gifted in overseeing all facets of customer-facing and back-end operations. Results-driven retail management professional determined to exceed company sales goals. Successful at leveraging financial and marketing education to make smart purchasing and merchandising decisions. Forward-thinking in addressing and resolving concerns, optimizing policies and engaging with customers to promote loyalty and drive sales.
Overview
6
6
years of professional experience
Work History
Store Manager
Shoe Palace
07.2017 - 03.2023
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted with hiring, training and mentoring new staff members.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Trained new employees on proper protocols and customer service standards.
Assistant Manager
Shoe Palace
07.2017 - 09.2020
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Education
Associate of Science - Business
City College of San Francisco
San Francisco, CA07.2025
High School Diploma -
Ida B Wells HS
San Francisco2014
Skills
- Culture Development
- Retail Merchandise Quality Standards
- Shelf Organizing
- Price Structuring
- Leadership
- Manage Operations
- Multitasking and Organization
- Staff Training
- Customer Service
- Goals and Performance
- Team Leadership
- Marketing and Advertising
Languages
Spanish
Native or Bilingual
Timeline
Store Manager
Shoe Palace
07.2017 - 03.2023
Assistant Manager
Shoe Palace
07.2017 - 09.2020
Associate of Science - Business
City College of San Francisco
High School Diploma -
Ida B Wells HS