Josue Vences
Valparaiso,IN
Summary
Dynamic Shift Leader at Firehouse Subs with a proven track record in enhancing team productivity and customer satisfaction. Bilingual in English and Spanish, I excel in problem-solving and communication, effectively resolving customer issues and fostering a positive work environment. Skilled in POS system operation and inventory management, I drive operational excellence. Love to talk to people and work with my hands.
Overview
5
5
years of professional experience
Work History
Shift Leader
Firehouse Subs
07.2022 - Current
- Supervised daily operations, ensuring adherence to safety and quality standards.
- Trained and mentored team members on service protocols and food safety practices.
- Managed inventory control, minimizing waste through effective stock management techniques.
- Implemented efficient workflow processes, enhancing overall team productivity during peak hours.
- Resolved customer complaints promptly, improving satisfaction and loyalty through exceptional service recovery.
- Trained new employees and delegated daily tasks and responsibilities.
- Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
- Enforced company policies and regulations with employees.
- Improved team productivity by implementing efficient scheduling and task delegation methods.
- Provided ongoing training for new hires, fostering a positive team atmosphere that encouraged growth and development.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Completed cash and credit card transactions accurately using POS software.
Restaurant Team Member
Firehouse Subs
11.2020 - Current
- Trained new team members on food preparation and safety protocols.
- Delivered exceptional customer service, ensuring satisfaction with each order.
- Operated kitchen equipment efficiently to maintain high productivity levels.
- Contributed to high-energy team environments focused on delivering results efficiently.
- Implemented cleanliness standards in dining area, contributing to positive guest experiences.
- Resolved customer complaints promptly, fostering a welcoming environment and repeat business.
- Displayed excellent teamwork skills while working alongside fellow team members in a fast-paced environment.
- Performed opening and closing duties as needed, ensuring the restaurant was prepared for efficient operation each day.
- Greeted guests pleasantly and answered menu questions.
- Arrived to work in uniform and presentable in appearance to meet restaurant standards.
- Enhanced customer satisfaction by providing efficient and friendly service during busy meal times.
- Promoted a positive work environment by maintaining a professional attitude and demonstrating respect for coworkers, management, and guests alike.
- Utilized strong communication skills when interacting with guests, coworkers, and management to create a welcoming atmosphere for all parties involved.
- Cultivated warm relationships with regular customers.
- Collaborated with team to streamline sandwich assembly processes for improved efficiency.
Hardscaper
Patio Pros
01.2024 - 09.2024
- Installed various hardscape features including patios, walkways, and retaining walls.
- Operated heavy machinery such as excavators and compactors to prepare job sites efficiently.
- Collaborated with team members to ensure project completion within timelines and specifications.
- Conducted site assessments to determine optimal design solutions for hardscaping projects.
- Maintained tools and equipment, ensuring readiness and safety for daily operations.
- Prepared surfaces for work by smoothing imperfections on ground or with close structures.
- Applied sealants or other protective coatings to waterproof or restore concrete surfaces.
- Used rakes and shovels to spread, level and smooth concrete.
Education
High School Diploma -
Washington Township
Valparaiso, IN06-2022
High School Diploma - Electrical Engineering And Computer Science
Porter County Career And Technical Center
Valparaiso, IN06-2022
Skills
- Positive attitude
- Communication skills
- Team leadership
- Problem-solving
- Proactive and goal-oriented
- Flexible schedule
- Strong verbal and written communication
- Bilingual in English and Spanish
- POS system operation
- Customer service focus
- Creative problem solving
- Team collaboration and leadership
Languages
English
Native or Bilingual
Spanish
Professional Working
Interests
- Enjoy hobbies that combine physical activity with outdoor exploration
- Hiking
- Playing Sports
- Camping
- I like trying new recipes and food trends
- Enjoy experimenting with different ingredients and flavors in the kitchen
- Strategy Games
- Auto Repair/Restoration
- DIY and Home Improvement
- Virtual Reality
- Electronics and Circuit Building
- Video Gaming
- I have a passion for photography and editing photos
- Photography
Timeline
Hardscaper
Patio Pros
01.2024 - 09.2024
Shift Leader
Firehouse Subs
07.2022 - Current
Restaurant Team Member
Firehouse Subs
11.2020 - Current
High School Diploma -
Washington Township
High School Diploma - Electrical Engineering And Computer Science
Porter County Career And Technical Center