Kris Anne Valdez
Las Vegas,Nevada
Summary
Ambitious Customer Service professional offering excellent supervisory and performance-assessment skills. Versed in pacifying dissatisfied customers and utilizing effective listening skills. Proven history of reliability, professionalism and conflict resolution.
Overview
1
1
year of professional experience
Work History
Customer Service Lead Shift
Citylife Excalibur
Las Vegas, NV
02.2024 - Current
- Lead a team to consistently deliver top-notch customer service, enhancing team performance and customer satisfaction
- Manage day-to-day financial transactions and monitor inventory, applying strong analytical and organizational skills
Customer Service Associate
WHSMITH
Las Vegas, NV
09.2023 - 02.2024
- Provided in-depth product knowledge, assisting customers in making informed choices
- Processed customer orders accurately and efficiently, contributing to smooth transaction flow
- Actively build positive relationships with customers through attentive service and effective communication
Customer Service Cashier
ISLAND PACIFIC SUPERMARKET
Las Vegas, NV
06.2023 - 09.2023
- Welcomed customers warmly, addressing product inquiries and promoting a positive shopping experience
- Resolved customer concerns effectively, escalating complex issues as needed
- Maintained checkout area organization and promoted current store offers, enhancing the overall customer experience
Education
Bachelor of Science - Nursing
Lorma College
PHSkills
- Conflict resolution
- Cash handling
- Verbal communication
- Written communication
- Active listening
- Teamwork
- Task delegation
- Motivational skills
- Financial management
- Problem-solving
- Data interpretation
- Customer Service
- New Hire Training
- POS System
- Cashier training
- Store Opening and Closing
- Cash Drawer Reconciliation
- Team Leadership
- Heavy Lifting
- Positive Attitude
- Adaptability and Dependability
- Retail Merchandising
- Merchandise Stocking
- Workflow Coordination
- Product restocking
- Punctual and Reliable
- Coaching and Mentoring
- Transaction Management
- Complaint resolution
- Inbound and Outbound Calling
- Data Collection
- Product Knowledge
- Account updating
- Sales expertise
- Adaptive team player
- Follow-up skills
- Professional telephone demeanor
- Customer Education
- Typing proficiency
- Multi-line telephone operations
- Product Sales
Timeline
Customer Service Lead Shift
Citylife Excalibur
02.2024 - Current
Customer Service Associate
WHSMITH
09.2023 - 02.2024
Customer Service Cashier
ISLAND PACIFIC SUPERMARKET
06.2023 - 09.2023
Bachelor of Science - Nursing
Lorma College
Similar Profiles
Isla WongIsla Wong
Task Force Member at CityLife Church ManninghamTask Force Member at CityLife Church Manningham
ANDY SANTOS PENAANDY SANTOS PENA
Certified Medical Assistant / Clinical Assistant at Citylife HealthCertified Medical Assistant / Clinical Assistant at Citylife Health
SONI KUMARISONI KUMARI
Sales Associate at CITYLIFE RETAIL PVT LTDSales Associate at CITYLIFE RETAIL PVT LTD
AARON W. BAUERAARON W. BAUER
District Sales Manager at Tommy HilfigerDistrict Sales Manager at Tommy Hilfiger
Bryan Wilcox Jr.Bryan Wilcox Jr.
Monitor at Las Vegas Municipal PoolMonitor at Las Vegas Municipal Pool