Hi, I’m
Jossette L Pagan Rivera
Goose Creek,SC
Summary
Proven Production Technician and Team Leader at Cabtree & Evelyn, adept in quality control and fostering team collaboration. Excelled in troubleshooting, enhancing team productivity, and elevating customer satisfaction through effective communication and machine operation skills. Quickly masters new processes, ensuring peak performance and operational excellence. Self-motivated Production Technician follows safety practices, policies and procedures to consistently drive safe job performance. Disassembles, overhauls and rebuilds equipment with minimal supervision. Working knowledge of machine mechanics and troubleshooting and continuously learns new technologies.
Overview
14
years of professional experience
Work History
Antylia
Production Technician
08.2014 - Current
Job overview
- Troubleshot equipment malfunctions quickly to minimize disruptions in production schedules.
- Trained new team members on equipment operation, safety protocols, and company policies, fostering a skilled workforce.
- Assisted in quality control measures by performing routine inspections of products against established standards.
- Performed setup of production equipment to establish optimal performance.
Cabtree & Evelyn
Team Leader
01.2011 - 07.2014
Job overview
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
- Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
- Evaluated team member performance against established objectives during regular reviews, offering praise for achievements or identifying areas requiring further development.
- Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.
Education
Dr.pedro Albizu CamposToa Baja Puerto Rico
High School Diploma
05.1998
Skills
- Testing and troubleshooting
- Quality Control
- Machine Operation
- Material Handling Equipment
- forklift
- I speak English and Spanish
- I am very efficient at learning quickly
- Clean Room Procedures
- Assembly line experience
- Production Scheduling
- Product Assembly
- Product Inspection
- Excellent Communication
Languages
Spanish
Native or Bilingual
English
Professional Working
Timeline
Production Technician
Antylia
08.2014 - Current
Team Leader
Cabtree & Evelyn
01.2011 - 07.2014
Dr.pedro Albizu Campos
High School Diploma