Josue J Barrera
Chicago,IL
Summary
As part of the co-founding team at Schlep, I played a pivotal role in the expansion of our business by spearheading the establishment of new departments. I was entrusted with the responsibility of developing new roles within each department. In addition, I helped create and implement policies and Standard Operating Procedures (SOPs) to standardize departmental practices, ensuring business continuity and consistent operational excellence. During my tenure, my role evolved significantly, and I held various job positions, often taking on dual roles simultaneously, as our business expanded and before fully staffing the departments. This adaptive approach was essential in meeting the evolving and dynamic needs of our growing organization."
Overview
15
15
years of professional experience
1
1
Certification
Work History
Bartender/Server Assistant
Brudders Bar & Grill
Chicago, IL
09.2023 - Current
- Prepared cocktails from bar recipes and served wine, draft and bottled beer.
- Effectively multitasked within fast-paced environment.
- Managed accurate bar tabs and processed cash and credit card transactions.
- Performed opening and closing duties including restocking supplies.
- Assisted servers with carrying food from kitchen to tables, refilling drinks, and clearing away dirty dishes.
- Worked in close collaboration with team members to ensure customers experienced high-quality service.
Operations Manager
Schlep Inc
Chicago, IL
02.2015 - Current
- Implemented policies and standard operating procedures and managed quality, customer service and logistics.
- Produced SOPs to document workplace procedures and optimize productivity through standardization.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Integrated technology to increase efficiency and real-time accountability of operational tasks.
- Evaluated and enhanced workflow to implement best practices, reduce costs and increase staff motivation and satisfaction.
- Contributed to proposal and contract development, negotiations and meetings.
- Motivated and evaluated personnel for performance improvement and goal achievement.
Assistant Manager
GC Granite
Stone Park, IL
08.2013 - 05.2015
- Delegated work to staff, setting priorities and goals.
- Developed a system for tracking inventory and ordering supplies as needed.
- Monitored employee attendance records, timekeeping, and payroll information.
- Coordinated with field technicians in order to measure projects and provide clients with accurate quotes based on material, dimensions, and timeframe.
Sales Associate
T-Mobile
Streamwood, IL
03.2011 - 09.2013
- Greeted customers and provided exceptional customer service.
- Provided accurate information about products, prices and services.
- Demonstrated product features and benefits for customers' needs.
- Upsold additional items based on customer interests and needs.
Lead Teller
TCF National Bank
Chicago, IL
11.2008 - 02.2011
- Performed daily balancing of the cash drawer as well as other assigned duties such as ATM monitoring or check cashing.
- Ordered checks, placed stop payment orders and conducted additional special services for customers.
- Processed customer transactions including deposits, withdrawals, transfers, loan payments.
- Led weekly staff meetings to discuss goals, objectives, and performance metrics.
Education
Some College (No Degree) -
City Colleges of Chicago - Wilbur Wright College
Chicago, ILSome College (No Degree) - Audio Engineer
Columbia College Chicago
Chicago, ILSkills
- Apt & Agile Learner
- Workflow Optimization
- Logistics Oversight
- Mentoring and Training
- Employee Development
- Customer Service
- Beverage Preparation
- Food Service
- Tech Savvy
- Creative Mixology
Languages
English
Native/ Bilingual
A1
Spanish
Native/ Bilingual
A1
Certification
Illinois BASSET Alcohol Seller-Server
ANAB-Accredited Food Handler
Timeline
Bartender/Server Assistant
Brudders Bar & Grill
09.2023 - Current
Operations Manager
Schlep Inc
02.2015 - Current
Assistant Manager
GC Granite
08.2013 - 05.2015
Sales Associate
T-Mobile
03.2011 - 09.2013
Lead Teller
TCF National Bank
11.2008 - 02.2011
Some College (No Degree) -
City Colleges of Chicago - Wilbur Wright College
Some College (No Degree) - Audio Engineer
Columbia College Chicago
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