Mabel Espinoza
San Bernardino,CA
Summary
Versatile and dedicated Regional Property Supervisor effective at being flexible and accommodating to each building's unique needs. Committed to providing quality service in all facets of property management. Trustworthy in executing prescribed business and residential goals.
Overview
11
11
years of professional experience
Work History
Regional Manager
Abode Communities
Los Angeles
07.2023 - Current
- Developed and implemented procedures to ensure compliance with all applicable laws, regulations, and codes.
- Conducted regular inspections of properties to identify potential areas of improvement or repair needs.
- Performed administrative tasks such as tenant screening, lease preparation, and rent collection.
- Coordinated maintenance requests from tenants and managed external vendors providing services such as lawn care, snow removal, pest control.
- Resolved tenant complaints in a timely manner by investigating issues and offering solutions.
- Analyzed financial data to determine rental rates for each property in the region.
- Monitored occupancy rates across the region's portfolio of properties to adjust pricing strategy when necessary.
- Identified opportunities for cost savings through efficient use of resources or renegotiations of vendor contracts.
- Led weekly meetings with staff members assigned to manage individual properties within the region.
- Created and maintained budgeting documents for each property in the region.
Regional Property Supervisor
TELACU Residential Management, Inc.
Los Angeles, CA
12.2016 - 07.2023
- Promoted from Resident Manager to Regional Team Manager (February 2018) and from Regional Team Manager to Regional Property Supervisor (November 2019). Experience in ensuring policies are understood, enforced, and money is collected for all properties assigned to me.
- Experienced in budget preparation, financial report analysis, and ensuring community is operating within budget.
- Coordinate property inspections and financials review with various departments to properly budget community needs for the upcoming year.
- Led board meetings in Spanish and interpreted as needed to the Executive team.
- Conduct compliance audits of all communities within my portfolio and create performance action plans to mitigate any deficiencies identified.
- Supervise and coordinate work of Property Managers and onsite staff to optimize productivity and enhance results.
- Proactively work with Maintenance team members to coordinate general maintenance and major repairs to keep facilities operational and attractive.
- Develop strong, professional relationships with vendors and residents by initiating collaboration, as well as delivering exemplary service and engagement.
- Manage overall tenant relations, including promoting tenant satisfaction and streamlining services delivery. This has resulted in tenant retention throughout assigned portfolio.
- Ensure all rent is collected, proper legal notices are prepared to ensure rent collection and prepare needed delinquent/prepaid reports.
- Thoroughly review files and documentation for attorney review when proceeding with unlawful detainer procedures or legal notices for residents.
- Oversee daily operations, maintenance and administration of 14 properties, totaling 1034 units. Previously supervised 16 properties, totaling 1207 units, efficiently.
- Oversee and monitor preventative maintenance as well as REAC inspections and various City/County compliance program inspections.
- Conduct new employee training and annual performance reviews. Coordinate onboarding training calendar for new managers, monthly region and/or department trainings, and individual performance coaching sessions on a quarterly basis. This has resulted in employee satisfaction and retention throughout assigned portfolio.
- Effectively work with board members and third party management, and implement management plans at respective communities.
- Work with blended communities and ensure compliance with regulatory agreements for each program within the community.
- Coordinate recurring meetings with different ownership teams and oversee all pending tasks until fully executed.
- Punctually submit all reports and meeting minutes to various owners, executive staff members, and departments.
- Leverage technology to analyze portfolio health and prepare reports utilizing key performance indicators (Business Intelligence).
Instructional Assistant II - RSP/SDC
Trapp Elementary School
Rialto, CA
09.2016 - 12.2016
- Assist in conducting positive learning experiences for students
- Perform a variety of of clerical and supportive tasks for certified instructional personnel such as filing, typing and duplicating materials
- Assist students in academic and non-academic subjects when needed
- Monitor administration of student testing and score tests as directed
- Tutor students individually or in small groups to reinforce and follow up learning activity
- Maintain discipline in the absence of teacher
Motor Vehicle Representative
Department of Motor Vehicles
Riverside, CA
09.2013 - 06.2016
- Assisted callers in all age groups in a high volume call center
- Certified bilingual call center representative
- Clearly answered questions before the end of the phone call and gave accurate outstanding balance information
- Provided guidance to young adults through new processes and successfully taught them all of the steps involved
- Successfully took all additional steps to assist persons with special needs
- Patiently diffused any anger or frustration on behalf of the caller in order to better assist them
- Filed any and all confidential information pertaining to the phone call
Education
Property Management Certification
California Association of Realtors
11.2022
Certified Tax Credit Specialist
NCHM
06.2022
Real Estate Salesperson License
Department of Real Estate
05.2021
Certified Financial Specialist
NCHM- Certified Financial Specialist
06.2020
Certified Occupancy Specialist
NCHM- Certified Occupancy Specialist
06.2019
Pharmacy Technician Certificate - Pharmacy Technician
Vocational School
2012
High School Diploma - undefined
Wilmer Amina Carter High School
2011
Skills
- Fluent in English and Spanish
- Functional in Arabic and French
- Microsoft Office proficient
- Average typing speed of 55 WPM
- Flexible and compliant to all rules in the workplace
- Easily trained and reliable
- Conflict resolution techniques
- Excellent organizational skills
- Skilled in training others and team building
- Certified Occupancy Specialist
- Certified Financial Specialist
- Certified Tax Credit Specialist
- REALTOR DRE#02131976
Timeline
Regional Manager
Abode Communities
07.2023 - Current
Regional Property Supervisor
TELACU Residential Management, Inc.
12.2016 - 07.2023
Instructional Assistant II - RSP/SDC
Trapp Elementary School
09.2016 - 12.2016
Motor Vehicle Representative
Department of Motor Vehicles
09.2013 - 06.2016
Property Management Certification
California Association of Realtors
Certified Tax Credit Specialist
NCHM
Real Estate Salesperson License
Department of Real Estate
Certified Financial Specialist
NCHM- Certified Financial Specialist
Certified Occupancy Specialist
NCHM- Certified Occupancy Specialist
Pharmacy Technician Certificate - Pharmacy Technician
Vocational School
High School Diploma - undefined
Wilmer Amina Carter High School
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