Josyellen Polsachi
Kissimmee,FL
Summary
Senior Connectivity Team Manager with progressive leadership growth within Agoda, advancing from Connectivity Manager L1 to Senior Connectivity Team Manager. Over 10 years of experience leading global hotel chain integrations, CRS migrations, API connectivity projects, and strategic supplier partnerships. Experienced in driving SLA compliance, booking accuracy, revenue protection, and cross-functional collaboration across Engineering, Product, Commercial, and external technology partners.
Professional leader with proven ability to drive team success and adapt to changing needs. Strong focus on collaboration, communication, and achieving results. Expertise in project management, conflict resolution, and performance optimization. Reliable and flexible, always ready to support and inspire team members.
Overview
17
17
years of professional experience
Work History
Senior Connectivity Team Manager
Agoda Company Pte Ltd.
01.2022 - Current
- Progressive Promotions: Connectivity Manager L1 Connectivity Manager L2 Connectivity Team Manager Senior Connectivity Team Manager
- Lead connectivity strategy and execution for major global hotel chains, overseeing API integrations and CRS migrations.
- Manage and mentor a team responsible for supplier onboarding, accuracy monitoring, and SLA governance.
- Drive improvements in pre-check and booking accuracy through structured escalation frameworks and partner alignment.
- Mitigate booking loss risks during large-scale migrations and connectivity transitions.
- Influence external technology partners to commit to performance and system stability improvements.
- Prepare executive-level performance reporting and represent connectivity initiatives in strategic partner discussions.
- Developed training programs to improve team performance and ensure adherence to company standards.
- Led cross-functional teams to drive project completion and enhance operational efficiency.
Connectivity & Optimization Manager
Nuitee Travel
12.2019 - 01.2022
- Responsible for the relationship with chains to gather and verify business requirements and give SI IPT feedback.
- Detecting gaps, comprehending the identified issues, framing solutions, and prioritizing technical improvements from a business perspective to ensure product success.
- Day-to-day communication with connectivity platforms/switches by email or conference calls to ensure the integration product’s good performance.
Global Sales Manager
Kaluan Tours Operator
11.2018 - 11.2019
- Developed and implemented strategy for all current and new global accounts.
- Managed relationships with key partners, including OTAs and other B2B travel technologies.
- Benchmark Kaluan’s main product negotiations in possible competition and monitor activities in the industry.
- Collaborate with core campaigns and follow up regularly.
- Work together with suppliers to identify opportunities, draft rate and look2book ratios.
Business Development Manager
World 2 Meet
10.2017 - 10.2018
- Outstanding problem-solving skills, interpersonal skills, and time management.
- Developing existing and new business and delivering against the annual Sales plan.
- Responsible for meeting and exceeding assigned revenue targets, pipeline management, strategic account planning, and execution.
- Ensuring tracking, KPI, and forecasting benchmarks are maintained and tracked and processes are managed and communicated internally.
- Demonstrated success in a results-driven sales environment, with a track record of achieving and exceeding demanding sales targets.
Chief Operating Officer
North America Destinations, Inc.
12.2013 - 10.2017
- Successfully managed the daily operations of the organization.
- Led and fostered a high-performance culture that enhanced service delivery.
- Developed and implemented operational policies and strategic plan, mission, values, and vision.
- Oversaw company’s daily operations (fiscal activity, budgets, reporting and auditing, Marketing, Sales, Recruitment and Hiring and Operations).
- Created an environment that inspired success, and promoted bold ideas and positive morale.
- Provided leadership for inter-team communications while building and sustaining a culture of highly engaged employees.
- Drove the company to achieve and surpass sales, profitability, cash flow, and business goals and objectives.
General Manager | Business Consulting
Mariah Inc.
11.2010 - 12.2013
- Established effective standard operating procedures that promote the company’s culture, vision, and mission.
- Collaborated with internal resources to achieve desired outcomes for projects, tasks, and initiatives Organization-wide.
- Generated $360K in savings through a successful negotiation of a contract with a credit card processing service
- Negotiated and transitioned the communication system to a new telecommunication company with improved, low-cost service that drove $6K annual savings.
- Designed editorial content strategy; curated and segmented editorial content to increase engagement and channel growth; collaborated across teams to refine processes.
Group Sales Department
Kaluan Tours Operator
05.2009 - 08.2010
- Communicated with clients to gather or hotel staff regarding booked rooms
- Maximized operational performance using defined metrics, continuously improving operational performance while optimizing operating measures
- Ensured that all company personnel are familiar with company procedures
- Ensured that all marketing information for upcoming shows was complete and distributed promptly to the target audience
Education
Bachelor of Arts in International Affairs -
Rollins College
Winter Park, FL, USA12-2016
Bachelor of Arts in Journalism - undefined
Universidade Anhembi Morumbi
São Paulo, Brazil12-2009
Skills
- Global Hotel Chain Connectivity (CRS / Channel Managers / Switches)
- API Integrations & Large-Scale Migration Programs
- Strategic Partnerships & Contract Negotiation
- Look-to-Book (L2B) & Traffic Optimization
- Cross-Functional Leadership
- Supplier Onboarding & Performance Monitoring
- Strategic Planning
- Contract Negotiation & Administration
- Performance Management & Optimization
- Business Growth Strategies
- Cross-functional Team Management
- Leadership & Mentoring
Languages
Spanish
Full Professional
English
Native or Bilingual
Portuguese
Native or Bilingual
Timeline
Senior Connectivity Team Manager
Agoda Company Pte Ltd.
01.2022 - Current
Connectivity & Optimization Manager
Nuitee Travel
12.2019 - 01.2022
Global Sales Manager
Kaluan Tours Operator
11.2018 - 11.2019
Business Development Manager
World 2 Meet
10.2017 - 10.2018
Chief Operating Officer
North America Destinations, Inc.
12.2013 - 10.2017
General Manager | Business Consulting
Mariah Inc.
11.2010 - 12.2013
Group Sales Department
Kaluan Tours Operator
05.2009 - 08.2010
Bachelor of Arts in Journalism - undefined
Universidade Anhembi Morumbi
Bachelor of Arts in International Affairs -
Rollins College