Jotara Holmes
Kingston,PA
Summary
To obtain a job that will increase my work experience, in addition to giving back to the community.
Overview
14
14
years of professional experience
Work History
Baby-Sitting
Self Employed Services
North East, PA
06.2013 - Current
- Care for children ages infant - 18 years old
- Fed and bathed children
- Supervised homework and ensured chores were completed.
- Collaborated with parents regarding their expectations from babysitting services provided.
- Took photos of special moments throughout babysitting sessions.
- Kept detailed records of activities and behaviors during babysitting sessions.
- Developed trusting relationships with both parents and children through consistent interaction throughout babysitting engagements.
- Responded quickly to any emergency situation that may arise during babysitting hours.
- Followed strict confidentiality guidelines regarding family information shared during babysitting sessions.
- Attended parent meetings to discuss any concerns or issues that may arise during babysitting hours.
- Coordinated special requests such as flowers, champagne, babysitting services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Planned and completed group projects, working smoothly with others.
- Assisted with customer requests and answered questions to improve satisfaction.
- Maintained updated knowledge through continuing education and advanced training.
Dietary aide
Timber ridge nursing home
Wilkes-Barre, PA
07.2019 - 06.2022
- I prepare breakfast, lunch, dinner
- Set up dining room tables with restaurant's settings
- Prep
- Desserts and nutritiouments for following dates
- Date food & rotate inventory
- Severe residents daily portion meals according to pre planned diets
- Supervise resident's allergies and special meal plans
- Wash dishes/ clean stations so no cross contamination is taking place
- Place Resident's next day orders for following day.
- Stocked supplies in dining areas as needed.
- Delivered meals to residents and patients in their rooms when requested.
- Informed supervisor about any changes in patient's dietary needs or preferences.
- Assisted in menu planning based on resident and patient preferences and dietary requirements.
- Performed general cleaning duties such as sweeping floors, washing dishes, wiping countertops.
- Prepared and served meals according to dietary guidelines.
- Assisted in the ordering, receiving, storage, and inventory of food items.
- Kept records of meal service for accurate billing.
Wearhouse Employee
Chewy Warehouse
Wilkes-Barre, PA
05.2019 - 10.2021
- Warehouse Associate
- Picking various customers online orders from storage unit boxes
- Packing various customers orders to shipping labels printed on boxes.
- Received and inspected incoming shipments to ensure quality standards were met.
- Stocked shelves with products and organized inventory according to product type.
- Picked, packed, and shipped customer orders accurately while meeting all deadlines.
- Verified accuracy of shipping information prior to packing items for shipment.
- Maintained cleanliness of warehouse area by sweeping, mopping, and disposing of trash daily.
- Utilized hand pallet jack, forklift, and other equipment to move materials within the warehouse.
- Assisted with physical inventories when needed and reconciled discrepancies between actual count and computer records.
- Packed and labeled merchandise to prepare for loading and shipment to customers.
- Kept shelves, workstations and pallet areas neat and tidy to maintain safe work environment.
- Unloaded incoming products off trucks, sorted items in staging area and transported items to final storage locations.
- Prepared inventory for shipment by attaching tags and labels.
- Monitored work areas for cleanliness and functionality and removed obstacles for safety.
- Operated forklifts to fill or empty overhead spaces.
- Examined packages and goods for damage and notified vendors of replacement needs.
- Assisted coworkers with special projects to learn new tasks while gaining additional responsibilities.
- Moved boxes, containers and pallets with special-purpose equipment to meet demanding production targets.
- Labeled customer packages to prevent unnecessary delays in loading and shipping of ordered goods.
- Stored items in orderly and accessible manner in warehouse tool rooms, supply rooms, or other areas.
- Processed requests and supply orders and pulled materials to successfully prepare orders.
- Identified defective, incorrect or missing merchandise and promptly reported to supervisor.
- Reviewed inventory sheet against shipments received and alerted manager of discrepancies.
- Replenished pick slots with outgoing stock items according to next day's work orders.
- Organized warehouse design to maximize space for stock while allowing for high volume traffic zones.
- Generated warehouse shipping documents, packing lists and invoices.
- Tracked inventory and conducted cycle counts to maintain accurate records.
Food Service Worker
South west food service
Dallas, PA
08.2018 - 05.2019
- Dietary aide
- Prepare food
- Served breakfast & lunches to school age children ranging from ages 5 (kingarden) to 18 years (senior high schooler)
- Washed dishes
- Daily evening clean up.
- Assisted in the preparation of food items according to recipes and instructions.
- Cleaned kitchen areas, equipment and utensils.
- Stocked supplies such as food, dishes, utensils, and cleaning materials.
- Served meals to customers in a friendly and courteous manner.
- Greeted customers upon arrival in the dining area.
- Delivered food orders promptly and accurately to guests tables.
- Prepared beverages such as coffee, tea, soda..
- Maintained cleanliness standards for all service areas including dining room, kitchen and storage areas.
- Checked temperatures of freezers, refrigerators and heating equipment to ensure proper functioning.
- Monitored inventory levels of food items used during meal services.
- Operated dishwashing machines safely and efficiently.
- Properly stored all leftover food items after each shift.
- Assisted with unloading deliveries from suppliers into storage areas.
- Followed food safety regulations pertaining to sanitation, food handling and storage.
- Operated cash register to process cash, check and credit card transactions.
- Cleaned and sanitized work areas, equipment, utensils, dishes and silverware.
- Performed variety of duties related to food service.
- Maintained professional demeanor during interactions with customers and co-workers.
- Mopped floors and cleaned walk-in refrigerators and storage areas to maintain hygienic, sanitized work area.
- Set up, restocked and cleaned dining areas.
- Followed staff performance and service standards to deliver consistent and positive customer experiences.
- Acquired new skills to support team and further accommodate customer needs.
- Received food orders from individuals and explained offerings.
Call Center Representative
Lord & Taylor Warehouse
10.2015 - 01.2018
- Assisting Customers with various orders and Helping drivers with deliveries.
- Adhered strictly to all applicable laws and regulations pertaining to customer privacy rights.
- Developed effective working relationships with team members across multiple departments.
- Attended regular training sessions on updates and changes within the industry or organization.
- Stayed current on relevant product and service offerings as well as competitor pricing models.
- Participated in daily huddles with team members in order to discuss common goals and objectives.
- Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service related issues.
- Provided accurate information regarding products and services while upselling additional products when appropriate.
- Resolved customer complaints in a timely manner to ensure customer satisfaction.
- Processed orders, forms, applications, and requests accurately and efficiently.
- Maintained records of customer interactions, transactions, comments, and complaints.
- Assisted customers with navigating the company's website to locate desired information or items for purchase.
- Utilized knowledge base to answer inquiries from customers quickly and effectively.
- Followed standard processes and procedures for proper escalation of unresolved issues to appropriate internal teams.
- Performed follow-up calls as necessary to ensure satisfactory resolution of customer inquiries.
- Monitored call queues in order to prioritize incoming calls by urgency or importance level.
- Maintained high levels of professionalism while interacting with customers via phone or email.
- Performed outbound calling campaigns to promote new products or services.
- Identified opportunities to improve policies and procedures related to customer service operations.
- Analyzed data collected during each call in order to identify trends in customer feedback.
- Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
- Answered, screened and processed high volume of calls daily with call management system and web-based communications.
- Maintained strong call control and quickly worked through scripts to address problems.
- Updated customer accounts, addresses and contact information within call management databases.
- Engaged actively with callers, confirming or clarifying information and diffusing anger.
- Navigated through computer systems to review information and respond appropriately to callers.
- Handled escalated customer service concerns to preserve customer satisfaction and maintain long-term business relationships.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Managed customer expectations by clarifying needs, identifying options and recommending products and services.
- Consulted with customers to resolve service and billing issues.
- Assisted customers with inquiries and transactions to meet productivity goals and achieve profit growth.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Updated databases with new and modified customer data.
- Referred unresolved customer grievances to designated departments for further investigation.
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
- Conferred with customers by telephone or in person to provide information about products or services and take orders.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
- Presented existing and prospective customers with valuable service or product information to aid in decision-making.
- Collected deposits or payments and arranged for billing.
- Promoted available products and services to customers during service, account management and order calls.
- Recommended improvements in products, service and billing methods to management to prevent future problems.
- Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.
- Supported sales team members to drive growth and development.
- Strengthened customer retention by offering discount options.
- Increased customer satisfaction ratings [Number]% by effectively answering questions, suggesting effective solutions and resolving issues quickly.
- Utilized job-related software to prepare change of address records and issue service discontinuance orders.
- Reached out to customers after completed sales to suggest additional service or product purchases.
- Surpassed sales goals through implementation of successful marketing strategies.
Team Member
Advantage Sales And Marketing
Wilkes-Barre, PA
01.2016 - 11.2017
- Demo various items from multiple companies for the guest of Sam's club.
- Assisted customers with product selection and ordering process.
- Organized inventory shelves for easy access and maintenance of stock levels.
- Performed opening and closing duties such as setting up displays, restocking items, and cleaning the sales floor.
- Maintained a clean and organized work area throughout shift.
- Collaborated with team members to maximize productivity and efficiency.
- Promoted products through effective merchandising techniques.
- Greeted customers upon entering the store with friendly demeanor.
- Resolved customer issues promptly in a professional manner.
- Prepared reports on sales activities, customer feedback, and inventory status.
Nursing aide
V.A. Hospital of St. Albans
Queens, NY
06.2010 - 08.2013
- Assisted veterans with personal care, including bathing, eating, walking, and in the activity room
- Delivered medicine to the hospital patients under nurse's supervision
- Transported patients through-out the hospital building and on outdoor trips
- Provided entertainment and conversation to support/enliven veterans morale.
Food Service Worker
Timber ridge nursing home
Wilkes-Barre, PA
Education
Bamberg Job Corps Culinary Program
05.2013
E.L Meyers High school
06.2012
Skills
- Microsoft Word
- PowerPoint
- Excel
- Customer service
- Interpersonal
- Multitasking
- Organizational
- Analytical and Critical Thinking
- Organization and Time Management
- Active Listening
- Networking
- Decision-Making
- Conflict Resolution
- Maintenance & Repair
- Relationship Building
- Organization
- Basic Math
- First Aid/CPR
- Google Drive
- Remote Office Availability
- Training & Development
Hobbies and Interests
- Customer Service
- Retail
- Food Service
Timeline
Dietary aide
Timber ridge nursing home
07.2019 - 06.2022
Wearhouse Employee
Chewy Warehouse
05.2019 - 10.2021
Food Service Worker
South west food service
08.2018 - 05.2019
Team Member
Advantage Sales And Marketing
01.2016 - 11.2017
Call Center Representative
Lord & Taylor Warehouse
10.2015 - 01.2018
Baby-Sitting
Self Employed Services
06.2013 - Current
Nursing aide
V.A. Hospital of St. Albans
06.2010 - 08.2013
Food Service Worker
Timber ridge nursing home
Bamberg Job Corps Culinary Program
E.L Meyers High school