JOTI BAINS
Summary
Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths.
Overview
19
19
years of professional experience
Work History
General Manager
Hudson's Bay
09.2020 - Current
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
Store Director
Louis Vuitton
01.2019 - 06.2020
- Exceeded company targets consistently through proactive monitoring of KPIs and execution of corrective action plans when needed.
- Collaborated with other Store Directors on regional initiatives aimed at increasing brand presence in local markets.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Improved employee retention rates by creating a positive work environment that fostered teamwork and camaraderie among staff members.
- Enhanced customer satisfaction by ensuring exceptional service, product availability, and efficient operations.
- Oversaw store remodels and expansions to enhance the shopping experience for customers while maximizing retail space utilization.
Flagship Store Manager
Canada Goose
09.2017 - 01.2019
- Streamlined operations by introducing efficient scheduling and staff deployment systems.
- Reduced shrinkage levels with vigilant loss prevention tactics and proper staff training on security protocols.
- Collaborated closely with corporate teams to align store goals with company-wide objectives resulting in seamless execution of initiatives.
- Spearheaded talent acquisition efforts attracting top industry talent to contribute significantly to store success.
- Achieved sales targets consistently by monitoring KPIs closely and taking corrective action as needed.
- Enhanced brand image by consistently maintaining high standards of visual merchandising and store cleanliness.
- Fostered an inclusive environment where diverse perspectives were valued and embraced for greater team success.
- Increased sales by implementing innovative marketing strategies and inventory management techniques.
- Boosted employee retention rates through effective motivation, recognition, and development programs.
Store Director
J Crew
09.2012 - 08.2017
- Exceeded company targets consistently through proactive monitoring of KPIs and execution of corrective action plans when needed.
- Conducted regular performance evaluations for staff members, identifying areas for growth and development.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Optimized merchandising layouts based on shopper insights and market trends leading to enhanced product visibility.
- Addressed customer concerns promptly and effectively, resulting in increased loyalty and repeat business.
- Collaborated with other Store Directors on regional initiatives aimed at increasing brand presence in local markets.
General Manager/District Training Manager
Club Monaco
08.2005 - 09.2012
- Developed and implemented strategies to increase sales and profitability.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations.
- Collaborated effectively with cross-functional teams on various projects/initiatives aimed at enhancing organizational performanceresults.
Education
Bachelor of Arts and Science - Political Science
University of Toronto
01.2004
Certified to teach English as a second or foreign language -
Oxford Teacher Training
07.2003
Ontario Secondary School Diploma received -
North Park Secondary School
01.1999
Skills
- Leadership and team building
- Problem Resolution
- Operations Management
- Team Player
- Efficient multi-tasker
- Time Management
- Effective leader
- Training and coaching
- Customer Relations
- Training and Development
References
References Available Upon Request
Timeline
General Manager
Hudson's Bay
09.2020 - Current
Store Director
Louis Vuitton
01.2019 - 06.2020
Flagship Store Manager
Canada Goose
09.2017 - 01.2019
Store Director
J Crew
09.2012 - 08.2017
General Manager/District Training Manager
Club Monaco
08.2005 - 09.2012
Bachelor of Arts and Science - Political Science
University of Toronto
Certified to teach English as a second or foreign language -
Oxford Teacher Training
Ontario Secondary School Diploma received -
North Park Secondary School