Jonathan Torres
Assistant Manager
Naperville,IL
Summary
To obtain a position within the organization where I can capitalize my experience and expand my company knowledge. Service-oriented professional focused on delivering exceptional customer experiences to drive consistent revenue growth. Coordinates resources to meet expected business and customer demands. Sales expert, organized decision-maker and strategic planner with top-notch interpersonal and communication skills. As General Manager it Is My Fundamental Belief to Provide Customers with a Phenomenal Service While Also being Able to Manage and Direct Staff Members
Overview
16
16
years of professional experience
1
1
Certification
Work History
General Manager
Little Pop's Trattoria Pizzeria
Lisle, IL
10.2023 - Current
- Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Conducted market research to identify trends, opportunities, and threats in the industry.
- Guided And Directed Managers in order to Effectively Strategize and Coordinate Our Severs and Bussers for Best Possible Customer Service
- Created In-depth Corporate Employee Training Guides to Train New staff Members
- Managed and Oversaw Private Events With Custom Pricing and Menu Details
General Manager
Rosebud Restaurants
Naperville, Illinois
01.2021 - 01.2023
- Resolved conflicts among employees in an effective manner.
- Maintained atmosphere and flow of restaurant
- Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
- Managed banquet parties, created menus and pricing for guests
- Assisted BOH when needed
- Created excel spreadsheets for ongoing managerial duties
- Optimized profits by controlling food, beverage and labor costs.
- Created cocktail menus and assisted in edited restaurant menu.
- Oversaw the recruitment, hiring, onboarding, training, scheduling and evaluation of employees.
Assistant manager
Hooters Management
Chicagoland area, Illinois
01.2018 - 01.2021
- In charge of hiring all staff FOH and BOH
- Head of merchandise sales and inventory
- Took kitchen inventory and made orders
- Money Handling
- Quality Assurance
- Equipment Maintenance and Repair
- Managing Deliveries
- Customer Service Feedback
- Maintained upkeep of building
- Assisted in BOH when needed
- Maintained Restaurant atmosphere and Guest satisfaction.
Corporate Trainer/Hooters Girl/Bartender
Hooters
Chicagoland area, Illinois
01.2007 - 01.2018
- Employee of the quarter 4 times
- Awarded Employee of the year 2015
- Corporate server trainer for 8 years
- I assisted new employee with their image, I fitted each employee with their proper uniforms
- Trained all hosts, servers and bartenders
- Created classes and books for new employees as well as taught new employee classroom.
Host
Lone Star
Joliet, Illinois
01.2006 - 01.2007
- Greeted guests and sat them
- Practiced organizational and communication skills.
Skills
- Solid knowledge of The Hooters Corporation standards, policies, process, and goals
- knowledge of Rosebud Restaurant Corporation standards, policies, process, and goals
- Create and execute a professional training program
- Experience in creating menus
- Created schedules
- Organized banquet parties along with personalized menus and pricing
- Applies active listening and creative thinking as well as a bottom-line view in problem-solving
- Poised under pressure
- Good judgment proven in the daily work environment
- Recognized by peers and guests for delivering consistent superior service
- Generous team player and leader
- Excellent written and verbal communication skills
Summaryofqualification
- Solid knowledge of The Hooters Corporation standards, policies, process and goals.
- Solid knowledge of Rosebud Restaurant Corporation standards, policies, process and goals.
- Create and execute a professional training program.
- Experience in creating menus.
- Created schedules.
- Organized banquet parties along with personalized menus and pricing.
- Applies active listening and creative thinking as well as bottom line view in problem solving.
- Poised under pressure. Good judgment proven in daily work environment
- Recognized by my peers and guests for delivering consistent superior service
- Generous team player and leader.
- Excellent written and verbal communications skills
Certification
- Basset
- FoodHandlers
- Allergens
Timeline
General Manager
Little Pop's Trattoria Pizzeria
10.2023 - Current
General Manager
Rosebud Restaurants
01.2021 - 01.2023
Assistant manager
Hooters Management
01.2018 - 01.2021
Corporate Trainer/Hooters Girl/Bartender
Hooters
01.2007 - 01.2018
Host
Lone Star
01.2006 - 01.2007