Joud Jaalouk
Beaverton ,OR
Summary
Professional client service professional with significant experience in client relations and customer support. Adept at fostering strong team collaboration and ensuring seamless communication. Skilled in problem-solving, conflict resolution, and adapting to evolving client needs. Known for reliability, flexibility, and results-driven approach in dynamic environments.
Overview
15
15
years of professional experience
Work History
Client Representative / Assistant General Projects Manager
SAK HOLDING GROUP
06.2017 - 12.2022
- Planned, directed, and coordinated activities of the projects to ensure that goals or objectives of projects are accomplished within prescribed time frame.
- Developed strong relationships with clients by establishing trust and understanding their unique requirements.
- Conducted regular check-ins with clients to ensure satisfaction and proactively address potential issues.
- Provided comprehensive product knowledge to clients, enabling them to make informed decisions.
- Implemented process improvements that reduced errors and boosted efficiency within the Client Services department.
- Elevated customer experience by offering tailored support based on individual preferences and feedback analysis.
- Reviewed projects proposals and plans to determine time frames, funding limitations, procedures for accomplishing projects, staffing requirements, and available resources to various phases of project
- Played an active role in negotiations between clients and internal departments, leading to mutually beneficial agreements.
Director
II Construction Ltd
08.2014 - 05.2017
- Planned and executed the construction of a 25,000 square feet residential project comprising of 2 buildings each with 6 flats.
- Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
- Managed budgets effectively to ensure optimal use of resources while maintaining financial stability.
- Facilitated cross-functional collaboration for improved decision-making processes within the organization.
Project Manager
Imad Construction Ltd
11.2012 - 01.2014
- Planned and proposed projection to determine how and when the work will be performed.
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Planned, designed, and scheduled phases for large projects.
- Met project deadlines without sacrificing build quality or workplace safety.
- Established effective communication among team members for enhanced collaboration and successful project completion.
- Developed comprehensive project plans with clear timelines, milestones, and budget requirements, ensuring timely delivery of high-quality results.
Administration Manager
Saudi Oger Ltd
10.2010 - 01.2012
- Overall in charge of Planning and Direct Coordination of support services for the organization.
- Supervised a team of administrative professionals, providing guidance, support, and constructive feedback to ensure high-quality service delivery.
- Managed budgets and financial reporting, enabling effective allocation of resources and timely identification of potential cost savings.
Deputy Site Engineer
Al - Seal Trading and Contracting
11.2009 - 09.2010
- Overall in-charge in Company procurement relations in project operations.
- Maintained safety in high-stress situations by effectively diffusing conflicts and providing clear instructions.
- Participated in ongoing professional development opportunities, staying current on industry best practices and emerging trends in law enforcement.
Operation and Maintenance Manager
Properties Real Estate co.
01.2008 - 01.2009
- Assisted the corporate facility manager for the majority of Ezdan's Commercial and residential projects.
- Supervised employee performance, preventive maintenance, and safety.
- Optimized spare parts inventory management by identifying critical items and setting appropriate stock levels based on usage patterns.
Education
Bachelor of Arts - Business Management
University of Portland
Portland, ORSkills
- Teamwork and Collaboration
- Problem-Solving
- Time Management
- Attention to Detail
- Problem-solving abilities
- Multitasking
- Excellent Communication
- Organizational Skills
- Team Collaboration
- Decision-Making
Languages
Arabic
Full Professional
English
Full Professional
Timeline
Client Representative / Assistant General Projects Manager
SAK HOLDING GROUP
06.2017 - 12.2022
Director
II Construction Ltd
08.2014 - 05.2017
Project Manager
Imad Construction Ltd
11.2012 - 01.2014
Administration Manager
Saudi Oger Ltd
10.2010 - 01.2012
Deputy Site Engineer
Al - Seal Trading and Contracting
11.2009 - 09.2010
Operation and Maintenance Manager
Properties Real Estate co.
01.2008 - 01.2009
Bachelor of Arts - Business Management
University of Portland
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