Summary
Overview
Work History
Education
Skills
Timeline
Generic

JOULIENNE GUDA

Mesa,AZ

Summary

Highly skilled and enthusiastic professional with more than 9 years of experience managing operations in patient-centric medical offices. Successfully oversee human resources, budgeting, supply management and patient services. Develop and lead productive and efficient office staff. Contribute to high-volume medical practices by providing exceptional customer service. Healthcare Administrator with proven to deliver exemplary level of healthcare service delivery to patients. Coordinate admission and discharge of patients. Plan and implement strategies for developing improved health care management. Proven problem solver and excellent communicator. Strong organizational skills, superb understanding of data collection and performance metrics. Recognized for staff development leading to high performing teams. Goal-driven Healthcare Administration professional well-versed in recruiting, training and managing employees to provide exceptional resident services. Highly organized and hardworking with excellent planning and program management skills. Licensed in ARIZONA. Goal-driven Healthcare Administration professional well-versed in recruiting, training and managing employees to provide exceptional resident services. Highly organized and hardworking with excellent planning and program management skills. Licensed in Arizona. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

6
6
years of professional experience

Work History

Assisted Living Manager

WILLOW SPRING ASSISTED LIVING LLC
09.2022 - Current
  • Worked in fast-paced environment with competing demands for time and attention.
  • Applied reason, logic and advanced problem-solving skills to resolve complex and sensitive issues.
  • Led, directed and motivated others to innovate and excel.
  • Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
  • Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
  • Communicated with patients, ensuring that medical information was kept private.
  • Liaised with other healthcare professionals to develop comprehensive patient care plans and provide highest quality of care.
  • Developed and updated policies and procedures, maintaining compliance with guidelines relating to HIPAA, benefits administration and general liability.
  • Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with associated regulations.
  • Implemented successful healthcare program through professionalism, quality of care, medical teaching and patient satisfaction.
  • Monitored and inspected staff processes to eliminate hazards posed for both residents and staff while ensuring continuous compliance with regulations.
  • Created customized care plans, working with hospital staff and families to assess and meet individual needs.
  • Defined testing protocols, quality assurance initiatives and clinic policies and procedures.
  • Discussed medical histories with patients in effort to provide most effective medical advice.

Facility General Manager

CHANDLER HARMONY ADULT CARE LLC
07.2017 - 09.2021
  • Supervised staff of [Number] in day-to-day activities.
  • Evaluated facility operations and personnel for safety and health regulations compliance.
  • Led facility management staff and consultants in producing business plan that focused on facility operations.
  • Assisted in recruiting, hiring and training of team members.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Implemented business strategies, increasing revenue and effectively targeting new markets.
  • Trained and guided team members to maintain high productivity and performance metrics.

Education

No Degree - CERTIFIED NURSING ASSISTANT

ARIZONA MEDICAL TRAINING INSTITUTE
MESA ARIZONA
10.2012

Bachelor of Science - BACHELOR DEGREE IN COMMERCE -BANKING AND FINANCE

LICEO DE CAGAYAN UNIVERSITY
CAGAYAN DE ORO CITY, PHILIPPINES
03.1998

Skills

  • Process Implementation
  • Employee Supervision
  • Critical Thinking
  • Risk Management
  • Operating Plans Development
  • Financial Operations Oversight
  • Budget Development
  • Financial Reporting Coordination
  • Policy and Program Development
  • Employee Recruitment and Hiring
  • Decision-Making
  • Employee Work Scheduling
  • Employee Performance Evaluations
  • Employee Training Program
  • Medical Condition Coding Software
  • Clinical Staff Management
  • Medicare Compliance
  • Patient Care Assessment
  • Accreditation Coordination
  • Facility Oversight
  • Risk Analysis
  • Staff Supervision
  • Records Management
  • Staff Management
  • Hiring and Recruitment
  • Personnel Management
  • Wellness Services
  • HIPAA Guidelines
  • Quality Control
  • Drug Inventory Management
  • Regulatory Requirements
  • Emergency Readiness
  • Staff Scheduling
  • Profit Improvements
  • Human Resources Management
  • Schedule Management

Timeline

Assisted Living Manager

WILLOW SPRING ASSISTED LIVING LLC
09.2022 - Current

Facility General Manager

CHANDLER HARMONY ADULT CARE LLC
07.2017 - 09.2021

No Degree - CERTIFIED NURSING ASSISTANT

ARIZONA MEDICAL TRAINING INSTITUTE

Bachelor of Science - BACHELOR DEGREE IN COMMERCE -BANKING AND FINANCE

LICEO DE CAGAYAN UNIVERSITY
JOULIENNE GUDA