Jouray Jennings
Pittsburgh,PA
Summary
Efficient billing professional with 3 years of experience. Productive and diligent with passion for resolving discrepancies through attention to detail and creative problem-solving. Passionate about perpetuating company values through impeccable work ethic and drive.
Overview
10
10
years of professional experience
Work History
Account Representative
UPMC
11.2022 - Current
- Work with appropriate payer and/or department to resolve any payment discrepancies.
- Verify accuracy of payment posting and reimbursement.
- Assist in claim appeal process and/or perform follow-up in accordance with Revenue Cycle policies and procedures.
- Manage assigned book of business by ensuring timeliness and accuracy of billing, collections, contractual postings, payments and adjustments of accounts based upon their functional area standards.
- Meet quality assurance, benchmark standards and maintain productivity levels as defined by management
Contact Center Representative
UPMC
03.2019 - 07.2022
- Answer multi-line telephone system, with clear focus on patient satisfaction and first call resolution while scheduling appointments according to department protocols ensuring appropriate exam, physician, and timeslots are utilized.
- Research, resolve and respond to email, web and telephone billing inquiries from patients and insurance carriers in accordance with departmental protocols.
- Document all actions taken on patient account.
Surgical Health Unit Coordinator
UPMC Mercy
06.2017 - 03.2019
- Assisted with processing patient admissions, transfers and discharges.
- Assembled and maintained patient medical records and other documents related to patient care.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
Health Unit Coordinator
UPMC Presbyterian
11.2016 - 06.2017
- Assisted with processing patient admissions, transfers and discharges.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Assembled and maintained patient medical records and other documents related to patient care.
- Responded to patient call lights to expedite appropriate follow-through.
- Provided concierge service to assist patients and families and direct them to available resources.
Environmental Service Aide
UPMC Presbyterian
12.2013 - 11.2016
- Wore necessary personal protective equipment to minimize risks from hazardous materials, biohazards, and other harmful substances.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Interacted with hospital staff, patients, and families to demonstrate good customer service techniques.
- Cleaned and disinfected patient exam rooms, surgery suites, and common areas to promote sanitary treatment and services environment.
Education
High School Diploma -
David B. Oliver High School
Pittsburgh, PA06.2010
Skills
- Department Collaboration
- Document Management
- Customer Service
- Quality Assurance
- Data Entry
- Payment Processing
- Proficient in Epic
- Proficient in Microsoft Applications
- Proficient in Medipac
- Resolving Issues
- Verbal and Written Communication
- Problem-Solving Skills
- Patient Registration
Timeline
Account Representative
UPMC
11.2022 - Current
Contact Center Representative
UPMC
03.2019 - 07.2022
Surgical Health Unit Coordinator
UPMC Mercy
06.2017 - 03.2019
Health Unit Coordinator
UPMC Presbyterian
11.2016 - 06.2017
Environmental Service Aide
UPMC Presbyterian
12.2013 - 11.2016
High School Diploma -
David B. Oliver High School
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