Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Interests
Timeline
Generic

Jourdan Begay

Farmington

Summary

I’ve gained valuable experience in fast-paced retail environments and housekeeping and am eager to transition into a new field. I have a strong ability to connect with customers and create positive interactions, and I’m dedicated to applying these transferable skills in a dynamic and collaborative setting.

Overview

4
4
years of professional experience

Work History

Sales Associate

Famous Footwear
07.2024 - 11.2024
  • Assisted customers in product selection, enhancing overall shopping experience.
  • Collaborated with team members to achieve sales targets and improve service delivery.
  • Addressed customer inquiries and resolved issues promptly to ensure satisfaction.
  • Implemented promotional displays, increasing product visibility and customer engagement.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.
  • Managed efficient cash register operations.
  • Used in-store system to locate inventory and place special orders for customers.
  • Performed cash, card, and check transactions to complete customer purchases.

Cashier

Sinclair Gas Station
01.2023 - 03.2023
  • Processed customer transactions efficiently using POS systems.
  • Assisted customers with product inquiries and payment options.
  • Greeted customers entering store and responded promptly to customer needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Restocked and organized merchandise in front lanes.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Maintained cleanliness and organization of checkout areas.
  • Handled cash, credit, and digital payments accurately.
  • Resolved customer complaints promptly to ensure satisfaction.

Hotel Housekeeper

Ute Mountain Casino Hotel
10.2020 - 09.2022
  • Maintained cleanliness and organization of guest rooms and public areas.
  • Assisted in laundry operations, ensuring timely availability of linens and towels.
  • Followed safety protocols for chemical use and equipment handling.
  • Reported maintenance issues to ensure prompt resolution and guest satisfaction.
  • Collaborated with team members to achieve daily cleaning goals efficiently.
  • Learned and adhered to hotel standards for room preparation and presentation.
  • Provided support during peak times, demonstrating adaptability in fast-paced environments.
  • Engaged with guests to address inquiries, enhancing overall service experience.
  • Followed daily cleaning schedule to prepare for arrival of guests and meet deadlines.
  • Cleaned bedrooms, bathrooms and living spaces to comply with sanitation and hygiene standards.
  • Inspected guest rooms, lobbies, and common areas to verify cleanliness and tidiness.
  • Replenished toilet paper, soaps and shampoos in hotel guest rooms to provide adequate toiletries for guests.
  • Demonstrated positive and professional attitude with guests, coworkers and management to contribute to positive work environment and maintain reputation of hotel.
  • Used gloves and proper protective equipment to establish health and safety measures for guests and housekeeping staff.
  • Promoted teamwork among fellow housekeepers through clear communication, shared responsibility, and mutual support during busy shifts or challenging situations.
  • Organized and restocked housekeeping carts at end of each shift to prepare for next shift.
  • Assisted in training new team members on hotel policies, procedures, and best practices for housekeeping tasks.

Education

GED -

Dine College
Shiprock, NM
11-2024

Skills

  • Customer service
  • Teamwork and collaboration
  • Time management
  • Problem-solving skills
  • Multi-tasking strength
  • Excellent people skills
  • Goal oriented
  • Money handling
  • Effective relationship management
  • Reliable and punctual
  • Patience and empathy
  • Work ethic and integrity

Accomplishments

    I made the Dean's List at the Charter Institute for the 4/28 module.

Languages

English
Full Professional

Interests

I take part in different sports for staying active, building friendships, and personal development I practice mindfulness, hit the gym when I can, and find joy in helping others I also love crafting, DIY projects, and expressing creativity through drawing and painting

Timeline

Sales Associate

Famous Footwear
07.2024 - 11.2024

Cashier

Sinclair Gas Station
01.2023 - 03.2023

Hotel Housekeeper

Ute Mountain Casino Hotel
10.2020 - 09.2022

GED -

Dine College

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