Dynamic leader with a proven track record at Buffalo Wild Wings and other notable roles, enhancing customer satisfaction and team productivity through effective training and mentorship. Skilled in multitasking and problem-solving, I significantly improved operational efficiency and food quality standards. Consistently recognized for hard work, attention to detail and goal achievement. My positive attitude and attention to detail have consistently boosted team performance and client trust.
Hi, I’m
Jourdan Briscoe
Fort Worth,TX
Summary
Overview
14
years of professional experience
Work History
Buffalo Wild Wings
Shift Leader
02.2024 - 07.2024
Job overview
- Enhanced customer satisfaction by consistently delivering high-quality meals in a timely manner.
- Trained and mentored new cooks, resulting in increased productivity and improved teamwork within the kitchen staff.
- Maintained a clean and organized workspace, adhering to health department standards for safety and sanitation.
- Demonstrated exceptional multitasking abilities by overseeing multiple cooking stations simultaneously while maintaining quality control standards.
- Successfully managed inventory and reduced waste by carefully monitoring food usage and rotating stock.
- Maintained high food quality standards by checking delivery contents to verify product quality and quantity.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Inspected freezer and refrigerator daily to check and maintain proper temperatures.
Amazon
Warehouse Team Member
10.2023 - 01.2024
Job overview
- Kept warehouse stations and equipment in good working order in line with OSHA requirements.
- Developed strong relationships with coworkers, fostering teamwork and collaboration for improved efficiency.
- Assured product quality control by conducting visual inspections before packaging and reporting any damaged items immediately for replacement or further investigation.
- Managed incoming shipments by efficiently unloading trucks, verifying contents against packing slips, and promptly placing items into designated locations within the warehouse.
- Completed daily cycle counts and quarterly inventories and resolved variances to maintain data accuracy.
- Checked packages and merchandise for damage and notified vendors.
- Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.
- Completed over 3500 customer orders each day in warehouse setting.
- Contributed to the achievement of company goals by consistently meeting or exceeding performance targets in various warehouse operations.
- Improved warehouse efficiency by optimizing storage layouts and implementing inventory management systems.
- Demonstrated flexibility and adaptability by readily taking on additional responsibilities during peak seasons or as needed to support overall team performance.
- Enhanced team productivity by coordinating daily tasks, streamlining processes, and providing clear communication.
- Used forklifts and pallet jacks to relocate products.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Consistently lifted materials weighing as much as 150 pounds.
Medical leave
07.2023 - 09.2023
Job overview
I had an old injury from a motor vehicle accident from over ten years ago resurface and prevent me from working until I completed 12 weeks of physical therapy.
Wendys Restaurant
Manager
04.2021 - 07.2023
Job overview
- Trained new employees on company policies, procedures, and food preparation techniques to ensure consistent product quality.
- Improved customer satisfaction by implementing efficient service strategies and maintaining a clean, organized restaurant environment.
- Monitored cash handling procedures closely to prevent theft or discrepancies in revenue reporting accurately.
- Resolved customer complaints promptly and professionally, resulting in increased loyalty and repeat business.
- Supervised food preparation stations to observe hygiene and taste quality of food served to customers.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
- Ensured compliance with all health department regulations, maintaining high standards of sanitation throughout the establishment.
- Reconciled cash and credit card transactions to maintain accurate records.
- Streamlined kitchen operations by organizing workflows more effectively, resulting in reduced wait times for customer orders.
- Collaborated with management team members to develop initiatives aimed at increasing overall restaurant profitability.
- Scheduled staff shifts efficiently while balancing labor costs against anticipated business demands.
- Boosted employee morale through recognition programs, fostering a positive work environment that promoted teamwork and collaboration.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
Albertsons
Deli Clerk
12.2019 - 04.2021
Job overview
- Greeted customers at counter to fulfill requests and answer questions.
- Precisely measured, weighed, sliced, and packaged deli products according to customer requests while minimizing waste.
- Maintained a safe working environment by adhering to food safety guidelines and promptly addressing any hazards.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Responded to telephone inquiries regarding available products and services and helped customers make appropriate choices.
- Developed strong rapport with customers by offering personalized service, answering questions, and making recommendations based on preferences.
- Assisted in training new employees on proper deli procedures, ensuring consistent quality across the team.
- Took special orders for event catering and party trays, assisting customers by recommending additional items, condiments, and garnishes.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Offered product samples to customers, generating additional sales through taste-testing.
Buffalo Wild Wings
Cook
01.2019 - 04.2020
Job overview
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
- Prepared food items in compliance with recipes and portioning control guidelines.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Managed time by organizing and prioritizing kitchen duties to prepare and serve food quickly.
- Adhered to recipe guidelines while demonstrating creativity in plating and garnishing dishes for enhanced visual appeal.
- Communicated closely with servers to fully understand special orders for customers.
- Showcased excellent knife skills for precise cutting and preparation of various ingredients.
Scholotzskys
Shift Supervisor
02.2017 - 06.2019
Job overview
- Prepared and served hot and cold sandwiches based on customer preferences.
- Greeted guests, promoted specials, and took orders.
- Operated the cash register with accuracy, ensuring proper handling of transactions.
- Trained team members to prepare sandwiches and other items according to instructions and delegated daily tasks and responsibilities.
- Shared information with customers about menu items, preparation methods, and ingredients.
- Built rapport with regular customers by remembering their names and preferred orders, fostering a welcoming environment.
- Streamlined sandwich preparation processes for improved efficiency without sacrificing quality or presentation standards.
- Completed store opening and closing procedures and balanced tills.
- Responded to and resolved customer questions and concerns.
- Helped store management meet standards of service and quality in daily operations.
- Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Reduced employee turnover rate by fostering a positive work environment and addressing staff concerns promptly.
Self-employed
Lawn Care Business Owner
03.2013 - 04.2017
Job overview
- Enhanced customer satisfaction by providing high-quality lawn care services and addressing client concerns promptly.
- Established a strong reputation within the community for exceptional lawn care services, leading to increased brand recognition and trust.
- Trained and motivated employees to perform daily business functions.
- Trained new team members in proper lawn maintenance techniques, ensuring consistent quality across all projects.
- Consulted with customers to assess needs and propose optimal solutions.
- Put together realistic budgets based upon costs and fees for successfully operating business.
- Optimized routes and schedules for efficient completion of jobs within designated timeframes while reducing fuel costs associated with transportation between sites.
- Expanded clientele by effectively marketing the business through various channels such as social media, local advertising, and word-of-mouth referrals.
- Increased client retention through consistent communication and timely follow-ups on service inquiries.
- Managed financial aspects of the business, including invoicing, budgeting, and expense tracking to ensure profitability.
- Developed customized lawn care plans tailored to each client''s specific needs and preferences.
- Collaborated with clients on design ideas for landscaping projects that enhance curb appeal of their properties.
- Utilized power tools and landscaping machines to maintain outdoor areas.
- Trimmed greenery, shrubs, and hedges to maintain uniform appearance.
- Cut trees and shrubs to shape and maintain landscape.
- Utilized lawn striping methods for healthy grass growing and appearance.
- Removed debris and waste from outdoor areas.
- Prepared soil for planting and sowing.
Caregiving
04.2010 - 03.2013
Job overview
I was a stay at home dad with my kids. My wife managed a company and child care is expensive. We decided early on that we would alternate working in order to avoid having to put our children in child care. Easily the best and most difficult time of my life!
Education
North Crowley High SchoolFort Worth, TX
High School Diploma
University Overview
- Extracurricular Activities: Football
- Elected Captain of Football Team
Guthrie Job Corps CenterGuthrie, OK
Certificate from Carpentry
University Overview
Skills
- Positive Attitude
- Interpersonal Communication
- Team Collaboration
- Problem-Solving
- Conflict Resolution
- Staff Training and Development
- Motivational Leadership
- Safety processes and procedures
- Inventory Counts
- Multitasking
- Attention to Detail
- Quantitative skills
Timeline
Shift Leader
Buffalo Wild Wings
02.2024 - 07.2024
Warehouse Team Member
Amazon
10.2023 - 01.2024
Medical leave
07.2023 - 09.2023
Manager
Wendys Restaurant
04.2021 - 07.2023
Deli Clerk
Albertsons
12.2019 - 04.2021
Cook
Buffalo Wild Wings
01.2019 - 04.2020
Shift Supervisor
Scholotzskys
02.2017 - 06.2019
Lawn Care Business Owner
Self-employed
03.2013 - 04.2017
Caregiving
04.2010 - 03.2013
North Crowley High School
High School Diploma
Guthrie Job Corps Center
Certificate from Carpentry