Jourdan Furr
Clarksville,TN
Summary
Tenacious Representative possessing dynamic interpersonal expertise for developing fruitful customer relationships. Adept mediator of client requirements and organizational interests promoting mutually beneficial deals. Focused communicator fostering favorable service applications for maximizing customer interest and satisfaction. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
5
5
years of professional experience
Work History
Certified Technician
Valvoline Instant Oil Change
Clarksville, TN
04.2024 - Current
- Assisted in the development of standard operating procedures, streamlining daily tasks for increased efficiency.
- Used hand and power tools to align and assemble component parts.
- Proactively identified potential hazards, addressing them promptly to maintain a safe working environment for all staff members.
- Enhanced equipment efficiency by performing regular maintenance and troubleshooting issues.
- Maintained open lines of communication between various departments within the organization during projects.
- Performed comprehensive system analysis, identifying underlying issues before they escalated into major problems.
- Achieved timely project completion by coordinating with team members and prioritizing tasks.
- Improved customer satisfaction by providing informative and prompt support services.
- Trained new technicians, fostering a supportive learning environment that boosted team performance.
- Tested systems, noting issues and completing preventive maintenance.
- Worked with diverse types of weather and ground conditions.
- Managed maintenance activities, supervised staff, and inspected equipment.
Customer Service Representative
Furniture Connections Inc
Clarksville, TN
2024.01 - 2024.02
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Maintained detailed records of customer interactions, contributing to comprehensive database for future reference.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Investigated and resolved accounting, service and delivery concerns.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Educated customers about billing, payment processing and support policies and procedures.
Child Care Provider
Kiddieland Child Care Center
07.2022 - 09.2023
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Prepared healthy foods and beverages for children based on optimal dietary guidelines and individual restrictions.
- Maintained effective schedule balance between rest periods, active play, and instruction.
- Taught children to organize toys, wash hands, and share by leading by example.
- Met with parents about daily activities, positive developments, and issues.
- Enforced rules and managed behavior through developmentally appropriate discipline.
- Kept notes of behavior issues, food served, and medications administered to children.
- Applied positive behavior management techniques to enhance social interactions and emotional development.
- Observed play activities to identify positive behaviors and areas in need of improvement, implementing behavior redirection where appropriate.
- Developed age-appropriate activities and crafts to engage children.
- Encouraged children to develop healthy social and emotional skills.
- Provided emotional support and guidance to children during difficult times.
- Led children in creative, athletic, and educational activities while maintaining safe and orderly group.
- Utilized positive reinforcement techniques to encourage good behavior.
- Assisted in potty training and other daily hygiene activities to support child development.
- Facilitated learning through play, stories and outdoor activities for successful child outcomes.
- Liaised with parents and guardians to discuss child progress.
Jobsite Assistant Supervisor
Pool And Spa Depot
04.2022 - 07.2022
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Monitored workflow to improve employee time management and increase productivity.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Maintained clean and well-organized areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Evaluated employee performance and coached and trained to improve weak areas, along side upper management
- Worked with management team to implement proper division of responsibilities.
- Handled customer questions, concerns, and document reviews.
Jobsite Assistant Supervisor
Country Side Pools Llc.
04.2021 - 04.2022
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Recommended changes to policies and procedures to maximize team efficiency and productivity.
- Monitored workflow to improve employee time management and increase productivity.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Maintained clean and well-organized areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Evaluated employee performance and coached and trained to improve weak areas, along side upper management
- Worked with management team to implement proper division of responsibilities.
- Handled customer questions, concerns, and document reviews.
DSP
Progressive Directions
08.2019 - 04.2021
- Assisted disabled clients to support independence and well-being.
- Administered medication as directed by physician.
- Maintained clean, safe, and well-organized patient environment.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
- Encouraged and supported clients to participate in recreational and leisure activities to promote social interactions and reduce loneliness.
- Developed and implemented individualized care plans to meet individual needs of each client.
- Researched community resources and services to provide accessibility and assistance to clients.
- Cooked meals and assisted patients with eating tasks to support healthy nutrition.
- Assisted with daily living activities, running errands, and household chores.
- Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
- Provided compassionate and patient-focused care to cultivate well-being.
- Built and maintained rapport with clients and family members to facilitate trusting caregiver relationship.
Education
No Degree - Elementary Education
Austin Peay State University
Clarksville, TNHigh School Diploma -
Kenwood High School
Clarksville, TN05.2009
Skills
- Lead Prospecting
- Network Development
- Cross-Functional Team Development
- Business Growth and Retention
- Staff Training
- Problem-Solving Strengths
- Detail Orientation
- Leadership Development
- Customer Relations
- Performance Improvement
- Selling Skills
Timeline
Certified Technician
Valvoline Instant Oil Change
04.2024 - Current
Customer Service Representative
Furniture Connections Inc
2024.01 - 2024.02
Child Care Provider
Kiddieland Child Care Center
07.2022 - 09.2023
Jobsite Assistant Supervisor
Pool And Spa Depot
04.2022 - 07.2022
Jobsite Assistant Supervisor
Country Side Pools Llc.
04.2021 - 04.2022
DSP
Progressive Directions
08.2019 - 04.2021
No Degree - Elementary Education
Austin Peay State University
High School Diploma -
Kenwood High School
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