Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer and patient experiences by employing service-oriented behaviors, understanding customer and patient desires, ad providing customized solutions to build loyalty.
Hi, I’m
Jourdan Johnson
Richmond,United States
Summary
Overview
3
years of professional experience
Work History
Sleepy Hollow Health Care Center
Nursing Home Volunteer
08.2020 - 12.2020
Job overview
- Reported patient requests, concerns, and other observations to staff.
- Provided support and companionship to patients in need of assistance.
- Adhered to organization procedures and instructions to maintain safety for program participants and other workers.
- Transported patients and helped with discharge procedures.
- Identified and reported unsafe situations to maintain adherence to safety protocols.
- Completed paperwork and evaluation forms for 20 patients a day
Regency Care
Patient Activity Specialist
06.2021 - 09.2021
Job overview
- Developed and implemented themes and activities for Elders between ages of 55 and 80
- Maintained and ordered supplies for activities.
- Conducted clinical observations in classroom and during activities, noting emotional and behavioral health.
- Maintained individual Patient records, program records and completed various reports.
Massage Heights
Receptionist
06.2021 - 09.2021
Job overview
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered phone promptly and directed incoming calls to over 50 clients a day
- Managed multiple tasks and met time-sensitive deadlines.
- Handled cash transactions and maintained sales and payments records accurately.
INOVA
Patient Transporter
06.2022 - 08.2022
Job overview
- Transported patients to testing and treatment units, operating rooms and other areas using moveable beds, wheelchairs, and stretchers.
- Wiped down equipment with proper cleaning products after each patient transport to reduce instances of infection.
- Assisted with discharge process by escorting patients with belongings to leave facility safely and comfortably.
- Warmly greeted patients and visitors and made each feel welcome.
- Assisted patients in moving out of beds, wheelchairs, stretchers, or medical transport vans.
Personal Employer
Child Development Specialist
08.2022 - 12.2022
Job overview
- Observed children to recognize and maintain strong awareness of developmental progress.
- Communicated respectfully and thoughtfully with parents and guardians by remaining sensitive to different families' cultures, values and needs.
- Developed level-appropriate lessons and activities to support skill-building needs.
- Prepared children for success in classroom settings through encouragement and exploration of learning activities.
Escape Nails & Spa
Receptionist
10.2022 - 03.2023
Job overview
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered phone promptly and directed incoming calls to correct offices.
- Handled cash transactions and maintained sales and payments records accurately.
- Resolved customer problems and complaints.
- Responded to inquiries from callers seeking information.
Education
Virginia Commonwealth UniversityRichmond, VA
Bachelor of Science from Nursing
05.2024
University Overview
- Dean's List 2020-2021
Skills
- Organizational skills
- Patient Relationships
- Patient Escorting
- Safety Protocols
- Telephone Skills
- Social and Academic Development
- MS Office
- Excellent Communication
Timeline
Receptionist
Escape Nails & Spa
10.2022 - 03.2023
Child Development Specialist
Personal Employer
08.2022 - 12.2022
Patient Transporter
INOVA
06.2022 - 08.2022
Patient Activity Specialist
Regency Care
06.2021 - 09.2021
Receptionist
Massage Heights
06.2021 - 09.2021
Nursing Home Volunteer
Sleepy Hollow Health Care Center
08.2020 - 12.2020
Virginia Commonwealth University
Bachelor of Science from Nursing
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