Jourdan Maney
St. Petersburg,FL
Overview
10
10
years of professional experience
Work History
Store Manager
lululemon
Tampa & Sarasota, FL
01.2023 - Current
- Created a vision & strategy for 2 stores in the Gulf Coast region, focusing on people development, performance management & guest experience.
- Achieved the highest customer survey score in the Top 50 stores in the US for 2023.
- Managed the full cycle of recruitment process including sourcing, interviewing, screening and selection of candidates, resulting in 2 successful Assistant Manager additions to the Gulf Coast.
- Motivated and encouraged team members to communicate more openly and constructively with each other.
- Drafted and delivered extensive performance management through difficult performance conversations.
Assistant Manager, Operations
Lululemon
Sarasota, FL
08.2021 - 01.2023
- Received an "Exceptional" performance rating for 2021 + 2022 for scheduling writing, operational excellence and contributions to regional development.
- Monitored staff performance, including direct feedback and continuous check-ins, facilitating team acknowledgement and rewards, managing performance documentation, and addressing performance concerns.
- Plan, prepare and manage the schedule for 65-90+ employees strategically utilizing labor to support floor coverage and operational tasks.
- Created a regional IDEA team for Gulf Coast - implementing monthly calls to train leaders & disseminate information to teams.
- Successfully planned and executed the Gulf Coast ASM development day, including facilitating content on performance management and documentation.
Store Manager
lululemon athletica
Arlington, VA
01.2020 - 07.2021
- Managed a highly successful 3.5+ million dollar annual business + 112% to plan for Q1 2021
- Created a recruitment plan with a focus on diversity + inclusion to ensure that we have an equitable process and a team that is reflective of the community in Arlington, VA.
- Effectively developed leaders through powerful enrollment tactics and provided feedback and coaching to support in their goals.
- Execute strategic quarterly plans and effectively delegate to Assistant Store Managers to drive results and support development
- Build lasting community relationships to leverage to drive traffic to our store and increase our sales growth.
Assistant Manager
lululemon athletica
Arlington, VA
01.2017 - 11.2019
- Proactively recruited, hired and facilitated training for 20+ employees a year - including training on store operations, diversity and inclusion, safety and benefits
- Coordinated employee schedules and trainings whilst managing our hours on a monthly + quarterly basis
- Strategically utilized and managed store budget to execute store level and regional level events to support in making sales goals
- Responsible for product inventory management and reasonably delegated tasks to others to maximize labor and aid in the development of others.
Leasing Professional
Southern Management Corporation
Annandale, VA
05.2015 - 08.2015
- Lease apartment homes to future residents by successfully completing the residents applications and move-in procedures
- Gave informational tours to perceptive residents resulting in 1-2 leases signed a day
Intern
The Office of the State Attorney
St. John's County, FL
01.2014 - 01.2014
- Accompanied and assisted in the preparation of over 15 depositions
- Efficiently and accurately completed dockets.
Mentor/Volunteer
Big Brothers Big Sisters
St. Augustine, FL
- Big Sister to a 7-year-old female who has difficulty socializing and reading
- Engage mentee in role-playing and communication exercises to increase self-confidence
Education
Bachelor of Arts - Sociology
Flagler College
Skills
- Team Development
- Strategic Thinking
- Partnership Building
- Interactive Communication
- Inclusive Recruitment and Hiring
Accomplishments
- Omicron Delta Kappa - Leadership & Community Service Honor Society
- Alpha Chi - Academic Honor Society
- Alpha Kappa Delta - Sociology Honor Society
- Phi Alpha Delta - Pre-Law Honor Society
Timeline
Store Manager
lululemon
01.2023 - Current
Assistant Manager, Operations
Lululemon
08.2021 - 01.2023
Store Manager
lululemon athletica
01.2020 - 07.2021
Assistant Manager
lululemon athletica
01.2017 - 11.2019
Leasing Professional
Southern Management Corporation
05.2015 - 08.2015
Intern
The Office of the State Attorney
01.2014 - 01.2014
Mentor/Volunteer
Big Brothers Big Sisters
Bachelor of Arts - Sociology
Flagler College