Jourdan McKinney
Pensacola,FL
Summary
Experienced Insurance specialist with 3 years of experience in insurance and benefits verification, and payer regulations, including but not limited to; Medicare, Medicaid, and Medicare Advantage plans and commercial policies. Excellent reliability for problem-solving and improving customer service and conflict resolution. Very proficient in calling insurance companies. Very detail oriented. Reliable and dependable leader and team player. Exceptional communication skills with patients with willingness to go above and beyond to meet their individual needs. Motivated waitress with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable dining experiences. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
10
10
years of professional experience
Work History
Restaurant Waiter
First Watch Daytime Cafe
08.2023 - Current
- Maintained clean and organized dining areas for optimal guest experience.
- Cultivated warm relationships with regular customers.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Answered customers' questions, recommended items, and recorded order information.
- Supported fellow waitstaff through teamwork during busy times, sharing responsibilities as needed.
- Collaborated with kitchen staff to ensure timely delivery of orders, resulting in positive feedback from guests.
- Processed cash and credit card transactions accurately, maintaining accountability for all sales revenue generated during shifts.
- Balanced excellent customer service with efficient task completion by multitasking effectively throughout each shift.
- Managed multiple tables simultaneously while maintaining high levels of accuracy on order placement and delivery.
Restaurant Waiter
Whiskey Joes
04.2023 - 10.2023
- Maintained clean and organized dining areas for optimal guest experience.
- Cultivated warm relationships with regular customers.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Answered customers' questions, recommended items, and recorded order information.
- Supported fellow waitstaff through teamwork during busy times, sharing responsibilities as needed.
- Collaborated with kitchen staff to ensure timely delivery of orders, resulting in positive feedback from guests.
- Balanced excellent customer service with efficient task completion by multitasking effectively throughout each shift.
- Utilized time management skills to prioritize tasks effectively during busy shifts, ensuring prompt attention to all guests'' needs.
- Promoted restaurant specials and upsold menu items, increasing overall sales revenue.
Insurance Agent
Retina Specialty Institute
06.2020 - 07.2023
- Provide exceptional customer service to our patients and any future patients
- Provide insurance knowledge to patients and staff members with questions regarding coverage or benefits
- Verify real-time eligibility and benefits for about 3,000 patients' insurance policies a month
- Service average 50 incoming patient calls, 50 outbound calls to insurance companies per month
- Answer about 100 inbound emails from staff with insurance questions per month
- Train all incoming insurance agents on each doctors' policies and procedures and the coverage each doctor takes
- Speak to customer service agents to verify insurance coverage when real-time eligibility is down
- Work on coordination of benefits issues and speak to patients regarding these issues when the information is inaccurate
- Run daily and weekly reports.
Custodian
Office Price
01.2019 - 06.2020
- Provide exceptional custodial services to businesses to meet the customer's needs and proactively administer an effortless experience and clean environment
- Superb customer service skills to meet the standard per the business contract.
Custodian
Office Price
Assistant Teacher
Primrose School of Blue Valley
02.2018 - 06.2019
- Diligently taught children the daily and monthly curriculum
- Conducted daily assessments on the students for various subjects to promote retention and learning development
- Managed all data entry to map progress and ensure all students were meeting their age-level goals.
Manager
Carriage Club Country Club
09.2014 - 09.2018
- Held server and bar staff accountable for providing excellent service for all attending customers
- Served diligently to encourage an atmosphere of efficiency for front-of-house staff
- Planned, developed, and implemented cleaning regulations and schedules
- Engaged employees to learn and focus on addressing all customer service opportunities
- Conducted day-to-day operations, i.e., running point of sales numbers, writing the schedule, monthly inventory, interviews, and running the restaurant efficiently and effectively during peak months and slow months.
Cashier
Sprouts Farmers Market
10.2014 - 02.2015
- Provided exceptional customer service
- Gained and demonstrated reliable cash-handling skills.
Education
Tate High School
06.2009
Skills
- Insurance verification- Medical, Workers Comp, Auto, Etc
- Medicare, Medicaid, Medicare Advantage, and Commercial policies
- Nextgen, Athena, Nexttech, One Source, Availity, Etc
- Date Entry and Information Verification
- Microsoft Office and Excel
- Medical Office Team Lead
- Outstanding customer service skills
- Adaptability as a team player
- Keen to problem-solving
- Persevering at hard work
- Prominent at multitasking
- Reliable, dependable, and punctual
Otheremploymenthistory
- Custodian, 01/2019, 06/2020, Office Price, Pensacola, FL, Provide exceptional custodial services to businesses to meet the customer's needs and proactively administer an effortless experience and clean environment., Superb customer service skills to meet the standard per the business contract.
- Custodian, 01/2019, 06/2020, Office Price, Kansas City, KS, Provide exceptional custodial services to businesses to meet the customer's needs and proactively administer an effortless experience and clean environment., Superb customer service skills to meet the standard per the business contract.
- Cashier, 10/2014, 02/2015, Sprouts Farmers Market, Overland Park, KS, Provided exceptional customer service., Gained and demonstrated reliable cash-handling skills.
Customerserviceproficiencies
- Teamwork - Acquired great teamwork skills by learning to adapt to different persons' personalities and learning to commit to necessary responsibilities to propel team forward.
- Customer Service - Gained, through various jobs, aged wisdom on handling all types of customers with professionalism and equality.
- Communication - Exceptional written and verbal skills.
Timeline
Restaurant Waiter
First Watch Daytime Cafe
08.2023 - Current
Restaurant Waiter
Whiskey Joes
04.2023 - 10.2023
Insurance Agent
Retina Specialty Institute
06.2020 - 07.2023
Custodian
Office Price
01.2019 - 06.2020
Assistant Teacher
Primrose School of Blue Valley
02.2018 - 06.2019
Cashier
Sprouts Farmers Market
10.2014 - 02.2015
Manager
Carriage Club Country Club
09.2014 - 09.2018
Custodian
Office Price
Tate High School