Summary
Overview
Work History
Education
Skills
Highlights And Accomplishments
Timeline
Generic

JOURDAN PALMER

New York

Summary

Dedicated and versatile professional with experience in inventory management, shipment processing, sales and customer service. Dynamic and results-oriented professional with a proven track record of generating and building relationships, managing projects from concept to completion while demonstrating direct communication and relationship building qualities across multiple levels. Highly organized and dependable self-starter who thrives in high pressure and deadline driven environments.

Experienced in maintenance and landscaping, demonstrating proficiency in essential tasks such as cleaning, snow removal, and minor facility repairs. Collaborated with team members to enhance customer satisfaction through improved communication and support processes. Established a proactive maintenance schedule that increased operational efficiency and reduced equipment downtime, contributing to a safer workplace environment.

Overview

21
21
years of professional experience

Work History

City Park Worker

Department of Environmental Protection
Brooklyn
05.2025 - 02.2026
  • perform essential maintenance and landscaping, including cleaning, landscaping (mowing, planting, raking), snow removal, and minor facility repairs
  • Aided with gardeners in maintaining rain gardens and other infrastructure to aid in flood management

  • Assisted with landscaping projects such as planting flowers, shrubs, and trees.
  • Watered lawns, plants, or trees, using sprinkler systems or watering cans as part of overall maintenance plan.
  • Utilized hand tools such as shovels, rakes, brooms, saws.
  • Utilized power tools such as, leaf blowers, string trimmers, and snow blowers.

Team Lead/ Stock Coordinator

Aspire LLC
Garden City
06.2022 - 08.2024
  • Fostered a collaborative team environment that improved customer satisfaction scores by enhancing communication and support processes.
  • Developed a collaborative approach to inventory management that increased team productivity and ensured timely stock availability for customers.
  • Established a proactive cleaning and maintenance schedule that improved operational efficiency and reduced equipment downtime, fostering a safer workplace.

Quality Assurance/ Learning Delivery Specialist

ALORICA
09.2021 - 05.2022
  • Provided exceptional customer support examples and aided in the application and understanding of delivering said solutions.
  • Supported classroom learning thru exercises and real life customer situations.
  • Actively monitored communications between customers and employees to ensure all UPS procedures and protocols were followed.
  • (Remote)

Clerk / Payroll Assistant

NOTIONAL LLC
New York
02.2017 - 10.2018
  • Provided efficiency by handling a segment of crew payroll for a television show.
  • Contributed to accuracy and efficiency by reviewing timecards and coordinating with crew management.
  • Displayed organization by dispensing and filing checks for cast and crew.
  • Ensured accuracy by maintaining log receipts for multiple accounts and petty cash reports.

Production / Accountant Assistant

NOTIONAL LLC
New York
05.2015 - 10.2016
  • Answered telephone calls in an efficient, friendly and professional manner.
  • Adhered to company policies and handled customer service issues and accounts competently and skillfully.

Clerk / Coordinator

NOTIONAL LLC
New York
02.2015 - 10.2016
  • Displayed organizational expertise by maintaining and filing paperwork for finance office.
  • Increased efficiency by keeping track of mail and invoices.
  • Booked travel and lodging for remote national film shoots.

Customer Service Representative

ALORICA
Chesapeake
11.2012 - 10.2014
  • Provided exceptional customer and retained customers service by solving complaints professionally.
  • Supported billing inquiries by providing clarity and efficiency in solving discrepancies.
  • Actively communicated with customers on the use and purchase of Verizon wireless media devices.

Customer Service Representative

KING TELESERVICES
Brooklyn
02.2012 - 06.2012
  • Assisted shareholders with understanding complex information and offering alternative options.
  • Provided information and advice to clients in a busy and high pressure call center environment.

Sales Associate / Stock Supervisor / Sneaker Specialist

FOOTACTION
New York
08.2009 - 02.2012
  • Reorganized shelves and displays to create a neat and orderly appearance.
  • Attentively stocked and rotated dated products to ensure quality.
  • Engaged with customers by offering product information.

Playground Associate

NYC PARKS & RECREATION
New York
03.2010 - 08.2011
  • Organized events and activities for community residents.
  • Contributed to a safe environment by keeping playground organized and clean.
  • Organized and staffed activities for multiple locations in New York City.

Customer Service Representative / Liaison

ACR-NY
New York
06.2008 - 07.2009
  • New York, New York

Quality Assurance

BPA International
Cedarhurst
05.2007 - 09.2008
  • Cedarhurst, NY

Stockroom Coordinator

J.C.
Valley Stream
11.2005 - 09.2006
  • Valley Stream, NY

Customer Service Representative / Technician

Cablevision
Melville
02.2006 - 07.2006
  • Melville, NY

Customer Service Representative

American Automobile Association
Garden City
05.2005 - 09.2005
  • Garden City, NY

Education

High School Diploma -

Western Branch High School
Chesapeake, VA

Skills

  • Collaboration
  • Multi-Tasker
  • Problem Solving
  • Organization
  • Voice of The Customer
  • Warehouse Experience
  • Verbal & Written Communication
  • Leadership
  • Merchandising & Inventory Control
  • Customer Service Control
  • Retail Sales & Stocking
  • Payroll
  • POS Systems
  • Detail-Oriented
  • Employee Relations
  • Relationship Building
  • Teamwork
  • Credit Card Transactions
  • Landscape maintenance
  • Snow removal
  • Facility repairs
  • Irrigation systems
  • Hand tool operation
  • Power tool operation
  • Team collaboration
  • Cleaning protocols

Highlights And Accomplishments

  • Recognized for being a solid performer displaying exceptional work ethic, dedication, professionalism, and superior customer service.
  • Acknowledged by customers for attentiveness, availability and integrity.
  • Applauded for utilizing exceptional communication and interpersonal skills to generate new business and acquire new clients.

Timeline

City Park Worker

Department of Environmental Protection
05.2025 - 02.2026

Team Lead/ Stock Coordinator

Aspire LLC
06.2022 - 08.2024

Quality Assurance/ Learning Delivery Specialist

ALORICA
09.2021 - 05.2022

Clerk / Payroll Assistant

NOTIONAL LLC
02.2017 - 10.2018

Production / Accountant Assistant

NOTIONAL LLC
05.2015 - 10.2016

Clerk / Coordinator

NOTIONAL LLC
02.2015 - 10.2016

Customer Service Representative

ALORICA
11.2012 - 10.2014

Customer Service Representative

KING TELESERVICES
02.2012 - 06.2012

Playground Associate

NYC PARKS & RECREATION
03.2010 - 08.2011

Sales Associate / Stock Supervisor / Sneaker Specialist

FOOTACTION
08.2009 - 02.2012

Customer Service Representative / Liaison

ACR-NY
06.2008 - 07.2009

Quality Assurance

BPA International
05.2007 - 09.2008

Customer Service Representative / Technician

Cablevision
02.2006 - 07.2006

Stockroom Coordinator

J.C.
11.2005 - 09.2006

Customer Service Representative

American Automobile Association
05.2005 - 09.2005

High School Diploma -

Western Branch High School
JOURDAN PALMER