Jourdan Piper
Goodyear,AZ
Summary
With two years of professional experience and a Master's degree in Information Technology, proficiency is demonstrated in various operating systems like Linux, Windows, macOS, AWS, Windows Server 20x, and Azure. Expertise extends to configuring and managing hardware and software systems, both on-premises, hybrid, and in cloud environments, excelling in automating administrative tasks and analyzing system performance using AWK and Python. A background in programming languages such as Java, Python, JavaScript, HTML, CSS contributes to the development of effective administrative scripts that streamline workflows. Additionally, experience in deploying and configuring network devices from renowned brands such as Meraki, Unifi, Cisco, and FortiGate, alongside proficient utilization of networking protocols, including VLAN creation, and static routes combined with OSPF routing protocols, highlights proficiency in network management.
Overview
4
4
years of professional experience
1
1
Certification
Work History
On-Site Technician
Phx-IT
Phoenix, AZ
05.2023 - Current
- Managed network engineering and administration tasks, specializing in Unifi and FortiGate equipment across various scales.
- Researched and implemented new technologies and equipment.
- Oversaw system administration duties including user account management, server maintenance, backup system management, security enforcement, and Microsoft Exchange oversight.
- Maintained detailed documentation of technical services provided, developed customized training materials for clients, and provided expert technical guidance for hardware and software solutions, optimizing IT operations.
- Ensured adherence to SOC2 compliance standards for data security and privacy.
Microsoft Engineer and Support Representative
Education At Work
Tempe, AZ
05.2021 - 05.2022
- Tasked with assisting small to medium business owners with any Microsoft related admin center functions within Office 365.
- Technical support and troubleshooting for Azure AD-related issues and assisted in integration of third-party applications with Azure AD.
- Ensuring compliance with regulatory standards such as SOC 2 and GDPR by monitoring and auditing access to sensitive data.
- Implement and maintain security controls, such as role-based access control, data loss prevention policies, and least privileged access.
- Achieved site record by completing 61 cases within a single month.
Security Office Supervisor
Security
Goodyear, AZ
02.2020 - 01.2022
- Oversee day-to-day activities of security team, ensuring adherence to established protocols and effective collaboration among team members.
- Design and deliver tailored training sessions for both new hires and current staff, equipping them with necessary knowledge and skills to effectively carry out their roles within security framework.
- Develop and implement robust security policies and procedures, in alignment with industry best practices and organizational objectives, to mitigate risks and safeguard assets.
- Conduct routine security assessments and audits to identify vulnerabilities, assess potential threats, and recommend appropriate measures to strengthen security posture, ensuring continuous protection of organizational assets.
- Responded quickly to emergency situations to assess and deflect issues.
Education
Master of Science - Information Technology
Arizona State University
Chandler, AZ12.2023
Bachelor of Science - Information Technology
Arizona State University
Chandler, AZ12.2022
Associate of Arts -
Estrella Mountain Community College
Avondale, AZ12.2020
Skills
- Linux, Windows, macOS, AWS
- Networking (routers, switches, firewalls), VLANs, OSPF, BGP
- Active Directory, Azure Active Directory, Microsoft Office 365, G-Suite
- AWK, Python
- MySQL, PostgreSQL, Microsoft SQL Server
- Java, Python, JavaScript, HTML, CSS
- AWS, Azure
- Network and security troubleshooting, technical support, performance analysis
Certification
- MS-900: Microsoft 365 Fundamentals
- AZ-900: Microsoft Azure Fundamentals
Timeline
On-Site Technician
Phx-IT
05.2023 - Current
Microsoft Engineer and Support Representative
Education At Work
05.2021 - 05.2022
Security Office Supervisor
Security
02.2020 - 01.2022
Master of Science - Information Technology
Arizona State University
Bachelor of Science - Information Technology
Arizona State University
Associate of Arts -
Estrella Mountain Community College