Jourdan Rivera

• Ability to create and implement fun and engaging developmentally appropriate activities in the areas of common cores, character development, project-based learning, fitness and recreation, academics/enrichment
• Plans and implements a variety of daily recreational and enrichment activities that align with SEED monthly themes for groups; continually interfacing with members, staff, and parents
• Ability to lead and supervise small and large groups by recognizing potential issues and applying established SEED procedures and problem-solving methods as needed
• Accurately completes and submits timecards, incident reports, and rosters
• Lead a group of approximately 35 students in an instructional setting, maintaining standards for behavior and safety
• Serve as a positive adult role model for children in the program through appropriate dress, speech, attitude, and courtesy

Client Intake & Scheduling – Welcome clients warmly, manage appointment scheduling efficiently, and ensure a smooth check-in and check-out experience.

Insurance & Billing Support – Verify insurance coverage, assist clients with billing inquiries, and accurately process payments as needed.

Client Communication – Serve as the primary point of contact for client inquiries via phone, email, and in person, providing prompt, professional, and compassionate responses.

Administrative Support – Maintain accurate client records, update documentation promptly, and assist clinicians with administrative and clerical tasks.

Confidentiality & Compliance – Uphold HIPAA regulations by safeguarding client privacy and ensuring all documentation meets compliance standards.

Office Organization & Supplies Management – Keep the front desk and waiting area clean, organized, and well-stocked with necessary materials and forms.

Crisis Support & Escalation – Recognize urgent client needs, provide immediate assistance, and promptly escalate critical situations to the appropriate clinician or supervisor.

Community Partnerships & Business Development – Build and nurture relationships with community partners, identify new client and referral opportunities, and support marketing initiatives to promote organizational growth.

• Ensured safety and well-being of all camp participants.
• Acted as role model for young campers by demonstrating responsibility, respect, and kindness at all times.
• Managed conflict resolution among campers, fostering supportive environment.
• Designed and implemented engaging camp programs tailored to varied age groups.
• Evaluated camper feedback to continuously improve camp programs.
• Coordinated outdoor activities ensuring safety and inclusivity for all campers.
• Maintained accurate records of camper attendance, incidents, and daily activities.

• Direct sales floor activities, ensuring excellence in customer service and resolving store level problems
• Establish sales goals, manage budgets, devise sales forecasts, and consistently maximize sales and profits
• Oversee personnel management, training, mentoring/coaching, and evaluating
• Manage merchandise selection, window displays, and stocking, working directly with vendors
• Work with corporate management developing local marketing and advertising strategies
• Key contact with suppliers/vendors, securing key business agreements
• Maintained price accuracy of goods and ensured adequate stock levels
• Stocking and organizing backroom inventory

• Ensuring high levels of customer satisfaction by being knowledgeable on all products while mutually collaborating with other co-workers to provide excellent sales service
• Ability to learn and share expertise of products and trends to fit customers’ needs
• Operating cash registers
• Stocking and organizing backroom inventory
• Working for long periods of time on your feet

• Strategically leverage the exceeding demand for sneaker
• Carefully analyzing the sneaker resale market (also known as the sneaker aftermarket)
• Investing in sought after sneakers
• Reselling for profit (Buy Low, Sell High)
• Development of entrepreneurial skills
• Personal Business
• Company Overview: Personal Business