Jourdan Washington
Woodstock, Ga,GA
Summary
Dynamic Infrastructure Technician with a proven track record at Glock, excelling in equipment maintenance and safety compliance. Adept at technical troubleshooting and fostering team collaboration, I have successfully implemented safety protocols and enhanced operational efficiency, ensuring swift resolution of service requests and maintaining high standards of quality control.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Infrastructure Technician
Glock
Smyrna, Georgia
11.2024 - Current
- Conducted routine maintenance on infrastructure equipment to ensure reliability.
- Collaborated with team members to implement safety protocols in technical operations.
- Documented technical procedures and system configurations for reference and training.
- Supported inventory management by tracking equipment usage and condition regularly.
- Responded promptly to service requests, ensuring swift resolution of technical problems.
- Participated in team meetings to discuss infrastructure upgrades and improvements regularly.
- Sorted recyclable materials into designated bins for efficient processing.
- Maintained cleanliness and organization of the sorting area throughout shifts.
- Collaborated with team members to ensure timely completion of sorting tasks.
- Followed safety protocols while handling materials and operating machinery daily.
- Assisted in training new employees on proper sorting techniques and safety measures.
- Documented daily operations and reported any issues to the supervisor promptly.
- Identified, sorted, and separated recyclable materials such as plastic, paper, metal, glass, and cardboard.
- Communicated effectively with coworkers about job assignments and tasks throughout shift.
- Operated machinery to compact recyclables for transport.
- Reported any damaged or malfunctioning equipment to supervisors immediately.
- Followed all safety protocols while operating heavy machinery and working around hazardous materials.
- Ensured that all waste was disposed of properly according to local regulations.
- Maintained cleanliness of the sorting area by sweeping floors and emptying trash containers.
- Attended meetings and trainings related to new recycling technologies and procedures.
- Cleaned and maintained equipment used in the sorting process.
- Provided guidance to other sorters on proper techniques for sorting materials correctly.
- Assisted with loading trucks with baled recyclables for transport to processing centers.
- Participated in safety meetings to discuss workplace safety concerns.
- Assisted in developing safety policies and procedures for employees.
- Conducted safety audits to identify potential hazards in the workplace.
- Collaborated with team members to promote a culture of safety awareness.
- Engaged with staff to gather feedback on safety practices and improvements.
- Ensured that all equipment is properly inspected and maintained as per established standards.
- Provided guidance on safe work practices to employees at all levels of the organization.
- Collaborated with management teams in identifying areas where additional safety training may be needed.
- Maintained adequate supply of approved safety and PPE supplies for work force.
- Diagnosed vehicle issues using electronic diagnostic tools and manual inspections.
- Performed routine maintenance including oil changes and tire rotations on various vehicles.
- Maintained cleanliness and organization of the workshop and tools for efficiency.
- Followed safety protocols while handling hazardous materials and equipment in the shop.
- Performed routine maintenance and repair services on vehicles, including oil changes, tire rotations, brake repairs, and engine tune-ups.
- Operated lift equipment safely in order to raise vehicles off the ground during inspection or repair activities.
- Inspected and tested vehicle systems to ensure proper operation.
- Replaced defective parts such as spark plugs, air filters, fuel injectors, and alternators.
- Troubleshot electrical systems to isolate faults in wiring harnesses or other components.
- Completed repairs and maintenance to major vehicle models to meet safety specifications.
- Conducted routine maintenance on HVAC equipment to ensure optimal performance.
- Collaborated with team members to complete projects within scheduled timelines.
Manager
Smiths Olde Bar
Atlanta, California
07.2022 - 10.2024
- Supervised bar staff to ensure efficient service during high-volume shifts.
- Managed inventory levels and placed orders to maintain stock availability.
- Implemented training programs for new employees on service standards.
- Coordinated events and promotions to enhance customer engagement.
- Ensured compliance with health and safety regulations for food and beverage handling.
- Resolved customer complaints promptly to maintain a positive experience.
- Developed staff schedules to optimize coverage based on peak hours.
- Collaborated with kitchen staff to improve menu offerings based on feedback.
- Monitored staff performance and addressed issues.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Coached, mentored and trained team members in order to improve their job performance.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Trained employees on additional job positions to maintain coverage of roles.
- Provided leadership during times of organizational change or crisis situations.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Ensured compliance with all applicable laws, regulations, industry standards.
- Recruited and hired qualified candidates to fill open positions.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Established processes to ensure efficient workflow throughout the organization.
- Managed vendor relationships by negotiating contracts and ensuring timely delivery of goods and services.
- Managed inventory levels to meet demand without overstocking, reducing waste.
- Oversaw daily operations, maintaining efficiency and quality standards.
- Set up audio equipment for live events and studio sessions.
- Collaborated with artists to achieve desired sound quality and effects.
- Executed sound checks to ensure optimal audio performance before events.
- Maintained audio equipment, troubleshooting issues as they arose.
Automotive Technician
Drive Time
Stockbridge, Georgia
01.2021 - 10.2021
- Diagnosed vehicle issues using advanced diagnostic tools and equipment.
- Performed routine maintenance such as oil changes and tire rotations.
- Repaired and replaced faulty components including brakes and engines.
- Collaborated with team members to ensure timely service delivery.
- Maintained accurate records of services performed on each vehicle.
- Advised customers on necessary repairs and maintenance schedules.
- Ensured compliance with safety standards in all repair activities.
- Trained junior technicians on best practices and safety protocols.
- Maintained a clean working environment at all times.
- Replaced defective parts with new or reconditioned parts following manufacturers' instructions.
- Performed minor maintenance services, including gasket replacements, coolant flushes and tune-ups.
- Performed drive ability tests on vehicles after repairs were completed.
Fuel Technician
FSM Group LLC
Atlanta, Georgia
01.2018 - 08.2021
- Operated fuel delivery systems for safe and efficient service.
- Inspected fuel tanks and equipment for leaks and safety compliance.
- Conducted regular maintenance on fueling systems to ensure reliability.
- Collaborated with team members to optimize fuel distribution processes.
- Trained new staff on safety protocols and operational procedures.
- Monitored inventory levels to maintain adequate fuel supplies.
- Documented service logs and maintenance records for compliance audits.
- Responded promptly to customer inquiries regarding fuel services and availability.
- Performed visual inspections of vehicles and reported damage and issues.
- Ensured that all safety protocols were followed during refueling activities.
- Adhered strictly to health and safety guidelines when dealing with flammable liquids and combustible materials.
- Read, interpreted and applied quality control manuals.
- Assisted in training new employees on best practices for fueling operations.
- Maintained clean and organized yard and warehouse.
- Operated heavy machinery such as forklifts when loading and unloading barrels of gasoline from delivery trucks.
- Maintained accurate records of fuel inventory levels and usage rates.
- Handled quality maintenance, diagnosis and repair of equipment and components to maintain functionality.
- Responded to emergency situations involving fuel spills and other hazardous conditions quickly and safely.
- Verified that all paperwork was completed accurately prior to refueling operations commencing.
- Performed periodic testing of stored fuels to confirm quality control standards were met.
Education
High School Diploma -
Denmark Tech
Denmark, SC07-2005
Skills
- Equipment maintenance
- System documentation
- Vehicle diagnostics
- Safety compliance
- Technical troubleshooting
- Customer relationship management
- Team collaboration
- Quality control
- Effective communication
- Problem solving
- Time management
- Leadership skills
- Staff training
- Compliance auditing
- Inventory management
Certification
- Power Industrial Truck Driver
- Mobile Elevating Work Platform Operator
- Safety committee
Timeline
Infrastructure Technician
Glock
11.2024 - Current
Manager
Smiths Olde Bar
07.2022 - 10.2024
Automotive Technician
Drive Time
01.2021 - 10.2021
Fuel Technician
FSM Group LLC
01.2018 - 08.2021
High School Diploma -
Denmark Tech