Jourdin Dressler
Summary
I have a strong work ethic and dependability, proven by the five years that were dedicated to The Blue Wagyu. I successfully provided high-quality customer service to guests and collaborated with other front and back of the house workers to ensure smooth transitions no matter which job (server,hostess, food runner, barback) I was scheduled to work that evening. I am able to help out in many different fields of work in a stressful environment.
Overview
5
5
years of professional experience
Work History
Server
The Blue Wagyu
06.2022 - 09.2023
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
Head Food Runner
The Blue Wagyu
03.2022 - 09.2023
- Actively participated in regular staff meetings where feedback was shared regarding service improvements and important updates, resulting in a more cohesive food running team.
- Upheld strict hygiene standards by adhering to proper handwashing practices and utilizing clean serving utensils when delivering dishes from the kitchen to tableside guests.
- Streamlined food running process by coordinating effectively with kitchen and waitstaff, resulting in improved overall efficiency.
- Reduced order errors through meticulous attention to detail, ensuring accurate plate presentation and dish specifications.
- Maintained knowledge of allergy protocols and communicated necessary information effectively to kitchen staff, ensuring the safety of guests with dietary restrictions.
- Trained new food runners in restaurant procedures, leading to increased team productivity and effectiveness.
- Assisted waitstaff with tableside service by refilling water glasses and removing empty plates as needed, enhancing overall guest satisfaction.
- Demonstrated strong knowledge of menu items, allowing for informative communication between kitchen staff and front-of-house team members.
- Garnished dishes and quickly delivered items to customers, minimizing wait times.
- Restocked food supplies in kitchen and organized storage areas.
Barback
The Blue Wagyu
05.2022 - 08.2023
- Assisted bartenders with drink preparation tasks, resulting in faster service for patrons.
- Maintained cleanliness of all bar areas according to health department standards through diligent sanitation practices.
- Restocked ice, condiments, and snacks.
- Assisted with inventory management, ensuring proper stock levels of liquor, beer, wine, garnishes, and other bar supplies.
- Assisted with training new barbacks, sharing knowledge of bar operations and best practices, resulting in a more efficient team.
- Demonstrated knowledge of alcohol laws and regulations by properly checking IDs prior to serving alcoholic beverages.
- Operated POS system to collect payments from customers.
Restaurant Hostess
The Blue Wagyu
09.2018 - 03.2020
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Answered customer questions about hours, seating, and menu information.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Reported problematic guests to management to foster safe and pleasant environment.
Education
Associate of Science - Magnetic Resonance Imaging (MRI) Technology
Grand Rapids Community College
Grand Rapids, MI04.2026
Skills
- Strong Work Ethic
- Exceptional customer service
- Cash Handling
- Guest Engagement
- Professional Appearance
- Menu Memorization
- Food Running
- Food safety practices
- Table Bussing
- Allergy awareness
Timeline
Server
The Blue Wagyu
06.2022 - 09.2023
Barback
The Blue Wagyu
05.2022 - 08.2023
Head Food Runner
The Blue Wagyu
03.2022 - 09.2023
Restaurant Hostess
The Blue Wagyu
09.2018 - 03.2020
Associate of Science - Magnetic Resonance Imaging (MRI) Technology
Grand Rapids Community College