Jourdon Hunter

Columbia,MO

Summary

Committed professional with extensive experience in the mortgage and insurance industries. Consistently achieves success on behalf of high-caliber organizations. Exceptionally skilled in organization, prioritization, multitasking, and effective communication with both internal partners and external clients. Possesses comprehensive knowledge of the entire loan and auto claims process, demonstrating a strong ability to guide clients from inception to the closing of the loan, as well as resolving claim cycle issues. Proficient in reviewing financial statements, conducting pre-qualification procedures, navigating underwriting processes, interpreting auto insurance booklets, and ensuring compliance with regulatory policies.

Overview

years of professional experience

Certification

Work History

CLAIMS SPECIALIST

STATE FARM

12.2022 - 03.2025

Managed a claim inventory between 15 to 45 claims effectively by prioritizing tasks and maintaining excellent organizational skills.
Enhanced customer satisfaction with timely communication by being available while offering empathy, and clear explanations of claim outcomes.
Developed working relationships with external partners such as adjusters, claimants and legal counsel to facilitate efficient claim resolution processes.
Settled complex claims up to $100,000 in property damages fairly by applying critical thinking, negotiation skills, and detailed knowledge of insurance policies.

MORTGAGE LOAN OFFICER

MOTTO MORTGAGE & NEVADA HOME LOANS

02.2019 - 05.2022

Maintained high level of customer satisfaction by providing prompt and accurate loan status updates.
Enhanced client retention by providing outstanding service throughout the mortgage process, from pre-approval to closing.
Assisted clients in selecting correct loan product and terms to meet needs and financial goals.
Collaborated with underwriting and processing teams to resolve issues and expedite loan approvals.

TRANSACTION COORDINATOR

VETERANS UNITED HOME LOANS

01.2016 - 07.2019

Deliver exemplary operational support to team members ensuring that each loan file was properly prepared and verified in accordance with regulatory compliance procedures
Actively maintain a portfolio of 10-14 accounts at any given time
Educate and guide borrowers through the loan process, informing of the steps, requirements and length of time the process will take
Additionally, review fees associated with closing on a home loan
Remain in communication with underwriters and 3rd party vendors ensuring all documents are present and accurate
Offer status updates to buyers regarding their loan process and ask for any additional required information
Achieved a high level of customer satisfaction by forming trusted and loyal relationships with clients

Education

Bachelor of Arts - Marketing & Sport Industry Operations

METRO STATE UNIVERSITY OF DENVER

Denver, CO

01.2016

Skills

Auto Claim Resolution
Borrower Assets & Liabilities
Client Needs Assessment
Relationship Building
Staff Training & Mentorship
Confidentiality Practices
Mortgage Loan Applications
Account Management
Problem Resolution
Financial Reporting

Regulatory Compliance
Plethora of Software & AI tools
Insurance policy interpretation
Negotiation techniques
Regulatory compliance
Data analysis
Critical thinking
Accident investigations
Coverage determination

Accomplishments

My peers including management have consistently recognized my work ethic and ability to excel customer and company metric expectations. i.e Ovations, Google reviews and gift cards.