Jourdon Wilson
Chandler,AZ
Summary
Dynamic leader and problem-solver with extensive experience at Wells Fargo, adept in escalation management and fostering team leadership. Excelled in enhancing customer satisfaction and operational efficiency, significantly contributing to team growth and mentoring. Proven track record in CRM software proficiency and executing special projects, demonstrating a commitment to excellence and adaptability.
Overview
9
9
years of professional experience
Work History
Senior Customer Service Representative
Wells Fargo
Chandler , AZ
05.2021 - Current
- Provide top-notch client service, addressing auto loan inquiries with active listening for comprehensive issue resolution.
- Efficiently handle payment processing and account adjustments, maintaining focus to meet performance targets consistently.
- Professionally manage challenging customer interactions, ensuring positive experiences, regardless of call complexity.
- Contribute to team growth by presenting insightful information, participating in team building, and supporting new hires.
- Support team advancement through personalized coaching, peer mentoring, and active participation in meetings.
Order Fulfillment Associate
The Home Depot
Mesa, AZ
05.2016 - 05.2021
- Optimized order fulfillment, ensuring customer satisfaction with streamlined processes for efficient, timely delivery preparation.
- Enhanced customer decisions through comprehensive product education, and visually appealing merchandise displays.
- Implemented inventory management strategies to minimize stockouts and reduce excess inventory, improving overall operational efficiency.
Basketball Team Captain
Pennsylvania State University-Harrisburg
Middletown, PA
08.2015 - 03.2017
- Elected as team captain for two seasons.
- Contributed to team success, collaborating to achieve team objectives, and enhancing communication and interpersonal abilities.
- Led the team to a victory over a top-25 nationally ranked opponent.
- Elected as camp counselor, educating youth in basketball fundamentals, instilling values of discipline and sportsmanship for holistic skill development.
Education
Bachelor of Arts - Communications
Pennsylvania State University-Harrisburg
Middletown, PA06-2017
Skills
- Escalation management
- Representative training
- CRM software
- SOP writing
- Procedure writing
- Customer support management
- B2B e-commerce order platform
- Creative problem-solving
- Flexible and adaptable
- Special projects oversight
- New customer onboarding
- Team leadership
- Dedicated and committed
- Inventory allocations
- Highly detail-oriented
Accomplishments
- Mens basketball MAC freedom conference rookie of the year.
- Mens basketball ECAC region rookie of the year.
Timeline
Senior Customer Service Representative
Wells Fargo
05.2021 - Current
Order Fulfillment Associate
The Home Depot
05.2016 - 05.2021
Basketball Team Captain
Pennsylvania State University-Harrisburg
08.2015 - 03.2017
Bachelor of Arts - Communications
Pennsylvania State University-Harrisburg
Similar Profiles
PATRICIA M. SCHERERPATRICIA M. SCHERER
Regional Bank Private Banker II at Wells Fargo Bank / Wells Fargo AdvisorsRegional Bank Private Banker II at Wells Fargo Bank / Wells Fargo Advisors
Andrew S. HollenbachAndrew S. Hollenbach
Collateral Valuation Analysis at Wells Fargo Home Mortgage and Wells Fargo Bank NACollateral Valuation Analysis at Wells Fargo Home Mortgage and Wells Fargo Bank NA
Laxmikanth ChittampallyLaxmikanth Chittampally
Senior Operational Processor at Wells Fargo India Solution PVT Ltd, Wells FargoSenior Operational Processor at Wells Fargo India Solution PVT Ltd, Wells Fargo
Mayank OberoiMayank Oberoi
Financial Accounting Associate/ Alteryx SME at Wells Fargo International Solutions Private LTD (Wells Fargo)Financial Accounting Associate/ Alteryx SME at Wells Fargo International Solutions Private LTD (Wells Fargo)
Eselda GarciaEselda Garcia
Legal Billing Manager at Repwest InsuranceLegal Billing Manager at Repwest Insurance