Jourdyn Walker
JACKSONVILLE
Summary
Developed strong organizational and communication skills in high-paced, customer-focused environment. Expertise in managing schedules, handling inquiries, and ensuring smooth daily operations. Looking to transition into new field while leveraging these valuable, transferable skills.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Front Desk Coordinator
Brooks Rehabilitation Hospital
05.2024 - Current
- Provide a positive patient experience through patient engagement
- Assure benefits have been verified, authorization was received, and review intake documents for completion before the evaluation and follow up treatments per insurance guidelines
- Scheduling patient follow up appointments per insurance guidelines and plan of care prescribed by evaluating clinician
- Collect co-payments, co-insurance, and deductible at time of service
- Ability to multi-task in a fast paced environment
- Maintaining patient records and accounts by obtaining, recording, and updating the account
- Maintain communication with the center manager and provider relations specialist
- Effectively communicate both verbally and written with referral sources and vendors
Health Concierge
Aetna
12.2021 - 04.2024
- Utilizes resources to assist customers in understanding components of the Aetna products including claims, accumulators, usage and balances, and cost sharing.
- Processes claim referrals, new claim hand-offs, and escalates issues as appropriate through the system for grievances and appeals
- Handles customer service inquiries and problems via telephone, internet, web-chat or written correspondence.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Customer Service Representative
Select Portfolio Servicing
02.2021 - 12.2021
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
- Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
Customer Service Representative
GC Services
07.2019 - 02.2021
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Educated customers about billing, payment processing and support policies and procedures.
Education
High School Diploma -
First Coast High School
Jacksonville, FL05.2019
Skills
- Administrative skills
- Administrative support
- Problem-solving skills
- Listening skills
- Office administration
- Scheduling appointments
- Documentation
Certification
BLS Certification
Issue Date 6/12/2024
Training Center Name First Coast CPR, LLC
Training Center ID FL20937
Training Center City, State Jacksonville,FL
eCard Code 245419442512
© 2023 American Heart Association.
Timeline
Front Desk Coordinator
Brooks Rehabilitation Hospital
05.2024 - Current
Health Concierge
Aetna
12.2021 - 04.2024
Customer Service Representative
Select Portfolio Servicing
02.2021 - 12.2021
Customer Service Representative
GC Services
07.2019 - 02.2021
BLS Certification
Issue Date 6/12/2024
Training Center Name First Coast CPR, LLC
Training Center ID FL20937
Training Center City, State Jacksonville,FL
eCard Code 245419442512
© 2023 American Heart Association.
High School Diploma -
First Coast High School
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