Jourdyn Young
Louisville,KY
Summary
Self-motivated Front Office Manager brings proven leadership, organizational and customer relations skills. Independently solves problems and keeps teams on task to handle diverse business requirements. History retaining clients and talented staff.
Overview
16
16
years of professional experience
Work History
Front Office Manager
Holiday Inn Hotel
Louisville, KY
05.2021 - Current
- Recruited , trained, and evaluated new employees for a major hotel opening
- Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
- Coached employees through day-to-day work and complex problems.
- Standardized office structures and processes to promote collaboration and increased performance.
- Resolved issues through active listening and open-ended questioning, escalating major problems
- Trained team members on new hotel services and products to support promotional efforts.
Customer Service Agent
United Airlines
Louisville, KY
01.2020 - Current
- Safely operated various types of equipment such as conveyor belts, push-back tractors and tugs.
- Transferred luggage from aircraft to collection areas safely
- Reported equipment malfunctions to supervisor for immediate repair attention to avoid creating flight departure delays.
- Loaded and unloaded luggage and freight and assisted crew and travelers with bags
Technical Support
Charter Communnications
Louisville, KY
06.2020 - 09.2020
- Internet repair
- Troubleshooting
- Billing
- Sales
Cocktail Server/Bartender
KC TimeOut Lounge
Evansville, IN
03.2015 - 06.2020
- Served alcoholic and non-alcoholic beverages in bar environment.
- Greeted new customers, discussed specials and took drink orders.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
Lead Customer Service Agent
American Airlines
Evansville, IN
04.2015 - 06.2019
- Resolved customer requests, questions and complaints by analyzing individual situations and determining best use of resources.
- Provided passenger assistance at ticket counter and gate areas by issuing tickets, checking baggage and assigning seats.
- Loaded and unloaded luggage and freight and assisted crew and travelers with luggage
- Safely operated various types of equipment such as conveyor belts, push-back tractors and tugs.
- Communicated closely with ground crew, flight crew, and tow person via headset radio to maintain loading and unloading safety and efficiency.
Operator
Berry Plastics
Evansville, IN
01.2015 - 03.2015
- Printing labels
- Packing the product to be shipped
- Operated machining equipment safely with team of operators.
- Set up and ran machinery to produce exceptional products for industrial needs.
Nursing Assistant
Heritage Nursing Center
Evansville, IN
10.2014 - 01.2015
- Checked patient vitals such as temperature, blood pressure and blood sugar levels.
- Documented care actions by completing records and logs in medical software system.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Helped patients effectively manage routine bathing, grooming and other hygiene needs.
Direct Care Staff
ResCare
Evansville, IN
06.2012 - 10.2014
- Documented client progress and services performed, reporting changes in client condition to manager or supervisor.
- Cared for individuals or families during periods of illness or convalescence, providing companionship, personal care or help in adjusting to new lifestyles.
- Entertained or read aloud to patients to improve mental health and alertness.
- Administered medications or treatments such as catheterizations, irrigations or enemas as directed by physician or nurse.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Transported individuals to events and activities, medical appointments and shopping trips.
Education
High school diploma or GED -
Associate - Human Services
Ivy Tech Community College
2012
No Degree - General Studies
Universtiy of Southern Indiana
Skills
- Guest Registration
- Office Management
- Staff Training
- Team Management
- Payroll Administration
- Accommodation Planning
- Computer Reservation Software
- Baggage Handling
- Boarding Pass Assignment
- Ramp Service
- Cargo and Freight
- Hardware and Software Repair
- Help Desk Support
- Data Recovery
- Troubleshooting Network Issues
- Technical Troubleshooting
- Resolving Problems and Incidents
- Call Center Operations
- Microsoft Windows and Office
- Taking Vital Signs
- Mobility Devices
Timeline
Front Office Manager
Holiday Inn Hotel
05.2021 - Current
Technical Support
Charter Communnications
06.2020 - 09.2020
Customer Service Agent
United Airlines
01.2020 - Current
Lead Customer Service Agent
American Airlines
04.2015 - 06.2019
Cocktail Server/Bartender
KC TimeOut Lounge
03.2015 - 06.2020
Operator
Berry Plastics
01.2015 - 03.2015
Nursing Assistant
Heritage Nursing Center
10.2014 - 01.2015
Direct Care Staff
ResCare
06.2012 - 10.2014
High school diploma or GED -
Associate - Human Services
Ivy Tech Community College
No Degree - General Studies
Universtiy of Southern Indiana
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