Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Journee Eastburn-Wilson

Arlington,TN

Summary


Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.

Overview

12
12
years of professional experience

Work History

JOURNEE EASTBURN
12.2023 - 05.2024
  • Utilized various computer software programs such as POS systems or inventory management tools
  • Provided feedback on styling performance during one-on-one consultations with stylists
  • Maintained accurate records of all transactions including invoices, deposits, payments
  • Monitored daily operations including store traffic flow and employee productivity levels
  • Monitored salon supplies and equipment, ordering new stock as needed
  • Maintained clean and organized work environment for staff and customers
  • Created welcoming and nurturing environment for employees and customers to promote sales and services
  • Addressed and resolved client complaints to optimize salon services and employee behavior
  • Managed daily operations including scheduling, payroll processing, bookkeeping, inventory management and customer service
  • Conducted regular meetings with staff members to address any issues or concerns related to job duties or workplace dynamics.
  • Strengthened communication skills through regular interactions with others.

Receptionist

Advanced Dermatology and Skin Cancer Associates
12.2023 - 05.2024
  • Kept reception area clean and neat to give visitors positive first impression.
  • Responded to inquiries from callers seeking information.
  • Answered central telephone system and directed calls accordingly.
  • Confirmed appointments, communicated with clients, and updated client records.

Barber

Jacks
08.2016 - 08.2023
  • Built and established strong relationships with customers to promote repeat business
  • Kept workplace and hair-cutting tools clean and sanitary
  • Utilized effective communication skills to build strong relationships with clients
  • Provided high-quality results while working quickly and efficiently
  • Provided exceptional customer service by addressing all questions or concerns promptly
  • Maintained up-to-date knowledge of current trends in men's haircuts and styles
  • Consulted with clients to find right haircut to meet expectations
  • Assessed customer needs to determine best approach for achieving desired results
  • Educated clients on proper care techniques for their specific hairstyle.

Stylist/Manager

Great Clips
11.2012 - 08.2016
  • Implemented innovative marketing techniques to promote products, services, and special events
  • Organized promotional activities such as fashion shows or trunk sales to showcase merchandise collections
  • Maximized profits by minimizing costs associated with staffing requirements or overhead expenses
  • Performed financial duties such as budgeting or payroll processing to meet business objectives
  • Trained new staff on product knowledge, styling techniques, customer service protocols.

Education

Some College (No Degree) - Healthcare Administration

Southern New Hampshire University
Hooksett, NH

GED -

Lord Botetourt High School
Daleville, VA
06.2005

Skills

  • Utilized various computer software programs such as POS systems or inventory management tools.
  • Maintained accurate records of all transactions including invoices, deposits, payments.
  • Maintained a clean and organized work environment for staff and customers.
  • Created welcoming and nurturing environment for employees and customers to promote sales and services.
  • Addressed and resolved client complaints to optimize salon services and employee behavior.
  • Managed daily operations including scheduling, payroll processing, bookkeeping, inventory management and customer service.
  • Administrative Support


References

References available upon request

Timeline

JOURNEE EASTBURN
12.2023 - 05.2024

Receptionist

Advanced Dermatology and Skin Cancer Associates
12.2023 - 05.2024

Barber

Jacks
08.2016 - 08.2023

Stylist/Manager

Great Clips
11.2012 - 08.2016

Some College (No Degree) - Healthcare Administration

Southern New Hampshire University

GED -

Lord Botetourt High School

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Journee Eastburn-Wilson