Journei Hill
Antioch,United States
Summary
Dynamic and compassionate professional Excelled in multitasking and prioritization, enhancing patient well-being and safety. Demonstrated strong ethics and problem-solving skills, significantly improving client satisfaction and operational efficiency.
Overview
5
5
years of professional experience
Work History
Caregiver
Right at Home
01.2024 - 10.2024
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
- Assisted with daily living activities, running errands, and household chores.
- Cooked meals and assisted patients with eating tasks to support healthy nutrition.
- Built strong relationships with clients to deliver emotional support and companionship.
- Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
Hairstylist
Le’Curnita McKinnie
10.2022 - 06.2024
- Answered phone calls and emails to schedule client appointments.
- Consistently maintained cleanliness of the workspace, ensuring a safe and welcoming environment for clients.
- Built a loyal clientele through exceptional customer service and attention to detail in styling techniques.
- Scheduled customer appointments and rearranged individual time slots to meet demand.
Server
Cracker Barrel
07.2021 - 02.2024
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers
- Cultivated warm relationships with regular customers
- Replenished food items, paper products and canned goods to keep pantry well-stocked during busy periods
- Supported needs of persons wait staff who attended to specific needs of countless customers daily for Cracker Barrel restaurant with social relevancy and intentionality
Team Member
Amazon Fulfillment
07.2021 - 10.2023
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Learned all required tasks quickly to maximize performance.
- Addressed and resolved customer complaints in polite and professional manner.
Shift Leader/Trainer
Jersey Mike's Subs
03.2020 - 01.2021
- Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets
- Evaluated employee skills and knowledge regularly, training and mentoring individuals with lagging skills
- Regulated pricing, inventory count and supply during shift hours
- Created successful work schedules for each team member to maintain deadlines and fully staff shifts
- Maintained organized work area by cleaning and removing hazards
- Evaluated data on stock levels, customer sales and other factors, assessed trends and reported on findings to help senior management make effective operational decisions
Guest Advocate
Target
10.2020 - 12.2020
- Worked effectively with fellow team members to coordinate effective solutions to any question or concern
- Organized satisfactory orders for customers and delivered them to customers car in swift timing
Education
Associate - Computer Science
Motlow State Community College
Smyrna, TNCosmetology - Cosmetology
Tennessee College of Applied Technology
Murfreesboro, TN04.2024
High School Diploma -
Lavergne High School
La Vergne, TN05.2020
Skills
- Upselling and Cross Selling
- Order Accuracy and Delivery
- Cleaning and Sanitizing
- High Energy and Stamina
- Multitasking and Prioritization
- Courteous Phone Demeanor
- Respectful and compassionate
- Time management
- Elderly care
- Problem-solving
- Dependable and responsible
- Patient care
- Daily living assistance
- Strong ethics
- Emotional support
Timeline
Caregiver
Right at Home
01.2024 - 10.2024
Hairstylist
Le’Curnita McKinnie
10.2022 - 06.2024
Team Member
Amazon Fulfillment
07.2021 - 10.2023
Server
Cracker Barrel
07.2021 - 02.2024
Guest Advocate
Target
10.2020 - 12.2020
Shift Leader/Trainer
Jersey Mike's Subs
03.2020 - 01.2021
High School Diploma -
Lavergne High School
Associate - Computer Science
Motlow State Community College
Cosmetology - Cosmetology
Tennessee College of Applied Technology
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