Journei Jones
Greensboro,NC
Summary
Proven to enhance database integrity and report accuracy at Capstone Logistics LLC., I excel in data entry and verification, combining fast typing speeds with exceptional attention to detail. Leveraging organizational skills and a strong problem-solving ability, I prioritize efficiency and precision, ensuring project completion with utmost accuracy.
Driven Front Desk Agent highly skilled in managing reservations, telephone calls and customer inquiries. Poised and professional with total commitment to guest satisfaction. Well-versed in mitigating customer dissatisfaction with prompt service and diplomatic communication.
Overview
1
1
year of professional experience
Work History
Front Desk Agent
Hampton Inn By Hilton
07.2023 - Current
- Collected room deposits, fees, and payments.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
- Utilized strong organizational skills to manage daily tasks efficiently while maintaining focus on delivering outstanding guest service experiences.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Handled incoming calls professionally, directing inquiries to appropriate personnel as needed.
- Assisted guests in making informed decisions on local attractions, dining options, and transportation services.
- Enhanced guest satisfaction by efficiently managing check-in and check-out processes.
Data Entry Clerk
Capstone Logistics LLC.
02.2024 - 07.2024
- Completed data entry tasks with accuracy and efficiency.
- Followed established procedures to enter and process data correctly.
- Organized, sorted, and checked input data against original documents.
- Scanned documents and saved in database to keep records of essential organizational information.
- Verified accuracy of data entered into system to produce error-free reports.
- Prioritized tasks effectively to ensure timely completion of all assigned projects without sacrificing attention to detail.
- Improved database integrity by regularly updating records to ensure relevancy and accuracy of information.
Education
Ben L Smith High School
Greensboro, NC06.2033
Skills
- Data Entry
- Accuracy and Attention to Detail
- Fast Typing Speed
- Word Processing
- Strong Problem Solver
- Work Prioritization
- Identifying errors
- Fast Learner
- Organizational Skills
- Time Management
- Multitasking Abilities
- Data Review and Verification
Credit and cash payments
- Guest Relations
Timeline
Data Entry Clerk
Capstone Logistics LLC.
02.2024 - 07.2024
Front Desk Agent
Hampton Inn By Hilton
07.2023 - Current
Ben L Smith High School