Journey Ferguson

-Create and maintain a guest interactive store environment to drive sales

- Drive sales performances to achieve maximum results while maintaining administrative paperwork.

-Contributed toward store sales increase from $1,000,593 to $1,437,749.

-Motivate, coach, counsel, discipline, and document adverse behavior.

-Recruit, hire, train and develop store associates.

-Maintaining a headcount of 20 or more associates.

-Maintaining succession planning within store and ensuring compliance with HR paperwork, policies, procedures, and all federal, state and local regulations.

-Ensuring tasks are completed by their various deadlines such as floor sets, markdowns, submitting schedules 2 weeks in advance, and staff training modules.

- Contributed to weekly regional conference calls to discuss sales pitches for add Ons , and associate training

-Increased Group Account sales from $19,756 in 2020 to $67,530 in 2021

-Increased store sales from $541,422 to $734,972 in 2021

-Traveled throughout region to train new hires/retain older staff and maintain standards of upkeep our training store status.

-Created marketing, introductory emails and printed scripts to aid stores in obtaining new groups.

-Created and implemented a new hire training guide for all levels of staff.

-Created a new ling system to help maintain up to date files for-group accounts which tracked all orders, important communications and any changes/updates to company info

-Preparing memos, forms, and reports.

-Led bi-weekly regional and multi-regional conference calls to discuss Group Accounts and New Hire training to acknowledge progress and o er support.

-Fielding phone calls, answering questions, forwarding messages, and following up with customers.

-Operate basic store functions including POS systems, phone/voicemail systems, emails, fax machines, copiers/scanners.

-Supervised day-to-day operations to meet performance, quality and service expectations.

-Maintained a clean, safe, and organized store environment to enhance the customer experience.

-Schedule and coordinate meetings.

-Conduct employee performance reviews.

-Participate in recruitment and dismissal processes.

-Develop strategies for better workplace efficiency and goal achievement.

-Fill in for General Manager (GM) in times of absence. -Make executive decisions, hold meetings, and provide accountability.

-Support ongoing learning and development of team members.

-Recruit, Hire, Onboard, Train all levels of store staff

-Develop good customer relationships.

-Liaise between managers, customers, and employees.

-Develop strategies for better workplace efficiency and goal achievement.

-Fill in for General Manager (GM) in times of absence. -Make executive decisions, hold meetings, and provide accountability.

-Help create and foster a respectful and inclusive team environment