Summary
Overview
Work History
Education
Skills
Timeline
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Journey Heffernan Kini

Honolulu

Summary

Experienced customer service professional adept at addressing and resolving customer issues. Strong emphasis on teamwork and delivering positive results. Recognized for reliability, adaptability, excellent communication, and problem-solving abilities.

Overview

2
2
years of professional experience

Work History

Barista

Starbucks
01.2025 - Current
  • Operated espresso machines and commercial coffee brewers to create beverages.
  • Made and served brand-specific café beverages with focus on speed, quality and consistency.
  • Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
  • Streamlined order processing through accurate cash handling and efficient use of the point-of-sale system.
  • Demonstrated expertise in various brewing techniques, ensuring consistent quality across all drinks served.
  • Increased repeat business by providing exceptional customer service and building rapport with patrons.
  • Managed inventory levels to ensure all necessary supplies were always available, preventing any service delays.
  • Maintained clean and organized workspace, ensuring welcoming environment for customers.
  • Cultivated positive and inviting caf�� atmosphere, encouraging repeat business and word-of-mouth referrals.

Barista & Cashier

The Gallery
05.2023 - 09.2024
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
  • Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
  • Maintained regular and consistent attendance and punctuality.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
  • Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
  • Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
  • Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
  • Trained new team members with positive reinforcement and respectful, encouraging coaching.
  • Assisted in inventory management to maintain adequate stock levels and reduce wastage.
  • Educated customers on coffee offerings, promoting upselling opportunities and enhancing their overall experience.
  • Maintained a clean and organized workspace for optimal productivity and safety.

Volunteer

‘Ulupo Heiau historic park
05.2023 - 05.2023
  • Restored Hawaiian heiau
  • Maintained clean, neat, and operational facilities to serve program needs.
  • Represented organization positively and professionally while providing community with much-needed services.
  • Promoted environmental awareness with educational workshops and hands-on activities.

Education

Bachelor of Arts - Criminal Justice & Criminology, American Sign Language

Portland State University
Portland, Oregon
06.2028

High School -

Roosevelt High School
Honolulu, HI
05.2024

Skills

  • Proficient in American Sign Language
  • Team leadership proficiency
  • Proficient in Hawaiian language communication
  • Effective organizational abilities
  • Effective problem resolution
  • Efficient time management
  • Detail-oriented approach
  • Adaptable to change
  • Reliable and accountable
  • Strong verbal communication
  • Effective organizational skills
  • Proficient in handling multiple priorities

Timeline

Barista

Starbucks
01.2025 - Current

Barista & Cashier

The Gallery
05.2023 - 09.2024

Volunteer

‘Ulupo Heiau historic park
05.2023 - 05.2023

Bachelor of Arts - Criminal Justice & Criminology, American Sign Language

Portland State University

High School -

Roosevelt High School

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